HERTZ CAR RENTAL REVIEWS IN ITALY

Fue rápido. Quién me atendió con cínicos QEEQ. Buscó un rato para comprender qué era.

Es asequible, económico. Siento el respaldo de un tercero con su empresa.

the car was nice but the snow chain was not on the right size and we spend 24 hours with a stuck car/

very good and nice company /

Incredibly long wait at the counter, incredibly poor customer service at check out and drop off.

The car was dirty from inside. There was tehnical problems shown on instrument panel. The money I paid to book, has not been returned ( aprox. 76€). On the desk I have been told, that they dont see this payment.

no bad / no good.

Very reactive! Excellent.

It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!

The car and most things are good. The only great challenge is this particular Hertz does not really serve international customers as they do not speak English. The many times I called, they simply said "No English" in Italian. Perhaps, it's just the phone call but no, it was the same when I do the pickup. The main guy who runs the business and a mechanic can't speak anything English! Don't get me wrong, he's nice and responsive. And he tried to do hand signal, etc, but really communication is very challenged here. Hertz should have a special sign that says 'Italian' language only. Otherwise, this is quite futile.

All good. Did not need to call any of the 24 hours numbers, but the online support and enquiry were all very good.

It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.

Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.

Busy pick up location so a bit of a long wait. Helpful counter staff at a separate branch in the country when we had to drop in for extension of hire.

Helpful easy. But need to read fine print of how the voucher works.

Hertz were very professional

Hertz need to review their checking of AdBlue in their diesel vehicles and I would advise customers to check the level of AdBlue before taking over the car. With the vehicle we received the AdBlue low level warning light came on the first day we had the vehicle, although it only cost us 12 Euros to fill the tank I would have expected that the vehicle would have had enough AdBlue in it for our rental period.

It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.

Many sratches and dents.

Charged me an extra day fee for being a little bit late. The car was not clean.

Good service and the staffs are very friendly!

Excellent service! And reply the email very quickly!

Paid for a winter prepped 4x4…which they did not have so we had to pay extra for a Volvo AWD with no winter tyres. Luckily it did not snow but annoying that we had to pay extra for something we we supposed to get.

Counter staff extremely helpful. Especially in informing me of the need to pay cash at the petrol station near airport as it did not accept cards. Overall counterstaff was very professional, courteous and helpful.

My previous experience with you have been fantastic. Replies are done immediately and reunds were made asap. Love your service!

Excellent service by Hertz staff at FCO. Did not like handling or features of Fiat500X

Easy to use, but watch for proper crediting of points to account

I like the Fiat 500 because of gas mileage, ease of handling and parking. In Hertz’ purchase of their new fleet, there is no Bluetooth available in the cars and no option for a sunroof. It’s disappointing that the company has opted for the cheaper line of these automobiles. With modern use of navigation systems on smart phones, Bluetooth should really be available as a standard feature.

Usually easy to book but when searching only for a city location, it usually turns up the airport locations which makes the search rather tedious.