CAR RENTAL REVIEWS ON HERTZ AT VANCOUVER AIRPORT, YVR

I think we got the oldest 7-seater of the Lot. Seats full of stains and after driving a few miles I noticed the brakes could need an overhaul. Didn't mention all of this, because if I did, this would definitely interrupt my Travelschedule. On top of this Hertz charged a Windscreen repair of which I could buy the whole damn Car!

No Complaints here!

Unfortunately no car was available when we arrived there was a delay in getting our car the staff were helpful and sympathetic. Everything esle was smooth and easy.

Although I did not know if QEEQ at the time and was a little worried, I got a great deal on a good car with no surprises or issues.

car had not been cleaned properly with trash in the car. Staff on counter gave me 2 keys locked together by chain which is pointless as you lose one, you lose them both. did not try to rectify this and said that this is how it comes

easy booking, good car for our needs answered queries i had with hertz when i couldnt get through to hertz on a phone line

Tradicional locadora de veículos, prestando serviços de alta qualidade.

Melhor preço e correto funcionamento do app.

La tarifa final fue muy superior a la contratada porque el vehiculo tenía ruedas normales y necesitábamos ruedas de invierno. Igualmente contratamos seguro a todo riesgo que no se incluia en el precio original.

Winter tyres were extra , putting my rental cost up they tried to upsell a bigger car when I asked for winter tyres , but eventually found one in my class

Did not see the price drop indicator work also the app did not work with very little support when I contacted the Helpsesk for QEEQ about it

Free upgrade to Hyundai venue which was great, basically like new

Great help when messaging on the chat

Very smooth process, easy to find, served quickly and efficiently.

Very good value. Not sure if that was due to Price Drop or not.

all staffs are nice.. reaction is quick. MUST rent car from Hertz next time.

Everything fine. Only the call center is a little problem. Called 4 times and asked me to call back due to unable to pull my contract. They are kind operators but seems not that familiar with the operations.

Very easy and will use it again.

The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling. Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me. Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.

Good service, everything is good. The cs is helpful and nice. However, i hoped easyrentcar can help to set up a make sense and fair maximum cap of late return.

Hele vriendelijke en goede werknemer.

Locatie naam bedrijf goed vermelden.

Like: This Hyundai must have been one of the best cars we've had. 5 liters/100 km throughout the trip type thing.

Like: The rental car was exactly what I had reserved. Quick, reliant and efficient service.

Like: Great staff!
Dislike: Car was not so good with uphills and a little bad at shifting gears when accelerating