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Last updated on: June 15, 2021
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170Rental Locations
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Map View of Car Rental Locations in London
Europcar
8.5/10
GREEN MOTION
6.7/10
Alamo
9.0/10
AVIS
8.0/10
Budget
8.6/10
Easirent
6.9/10
SURPRICE RENT A CAR
7.2/10
Enterprise
9.1/10
Dollar
7.6/10
Hertz
8.3/10
ACE
5.9/10
Keddy by Europcar
8.3/10
GOLDCAR
7.3/10
Firefly
9.2/10
Interrent
7.2/10
National
9.0/10
Reviewed: May 28, 2021
Exceeded expectations and resolved all of the issues which were outside of their control
Reviewed: August 10, 2020
Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.
Reviewed: April 1, 2020
Awful! They didn’t fulfil the booking. Arrived at counter, waited 40min to be seen then they said the booking didn’t have sufficient insurance and they wouldn’t let me take the car without paying another £200 extra for an extra insurance. Manager wasn’t available and didn’t have a business card. I’ve used plenty of slightly dodgy car companies but these guys (at least the ones I dealt with) are criminal.
Reviewed: February 27, 2020
There was some attempted upselling at the counter, so be sure to have all your documents ready, listing precisely what has been booked. But we were polite yet firm, and all was well.
Reviewed: December 11, 2020
The counter staff was less that polite, he rushed us and basically kicked us out of the office during the pick up. We were sent to the parking garage to find the car by ourselves and no one to check on the conditions of the car upon pick up.
Reviewed: November 13, 2020
Quick pick up and drop off. Cheap rental price and noce car. Only one negative thing car tank was not full I have to go straight to petrol station. And it is not first time
Reviewed: October 9, 2020
They are always quick to help and not eager to rip you off. Just make sure you read the small print and you'll be fine. Theres a good team there.
Reviewed: June 4, 2020
As long as you have your annual insurance and act nicely with staff, you'll be fine. They only attack rude conscious-less tourists!
Reviewed: August 17, 2020
I booked a small premium, they had no Options only I’ve car in a class above that had scratched and wasn’t in good condition! Usually Alamo are good but this time let me down abit.
Reviewed: March 30, 2020
Was excellent service did try to swap car out for a smaller one once kids flew back to USA with Cruz but unable to otherwise was fine
Reviewed: March 11, 2020
Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.
Reviewed: March 1, 2020
Insurance offered with car was affordable and sufficient
Reviewed: February 24, 2020
Richard the pick up Agent was particularly helpful. Kudos to him!!!!
Reviewed: August 17, 2020
Great staff and very little time needed to sort out - got a bigger car than booked (for no extra cost) which was also very fantastic. Would highly recommend.
Reviewed: May 5, 2020
No me quisieron alquilar ningún vehículo por tener permiso de conducción español
Reviewed: February 11, 2020
Exactly giving me the same car model I ordered. Even though there is some issue of the final invoice, but the overall experience is great
Reviewed: August 13, 2020
We had the inconvenience of having to buy AdBlue at a cost of £11 we forgot to ask for a refund when dropping off the vehicle .
Reviewed: August 11, 2020
I was given a golf instead of a suv- counter staff told me this was better but I couldn’t fit my suitcases in, and wanted an suv. They said they didn’t have any, then gave the lady behind me in the queue the car I had booked (mokka). A golf was equivalent size to a fiesta and I could’ve paid a lot less to hire an economy car. Really bad service.
Reviewed: April 1, 2020
The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.
Reviewed: February 23, 2020
Insurance package for 0 excess quite expensive and come with additional fee. My booking price is 123 GBP. Insurance is 37 GBP as Budget officer told me. At the end, final price is 173 GBP. Additional fee 13 GBP was added up such as License fee and Location surcharge. I think those fee should include in booking price.
Reviewed: February 17, 2020
The budget staff were very friendly and helpful. The car was clean and performed as expected.
Reviewed: June 15, 2020
The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch
Reviewed: March 9, 2020
The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!
Reviewed: March 2, 2020
Car was adequate for our trip. No problems with counter staff very courteous. Had problems finding the drop off location, street name not the same as given instructions. Otherwise it was a good experience.
Reviewed: March 30, 2020
Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.
Reviewed: March 11, 2020
Best car hire company I have used, never heard of them before, but always will use in future
Reviewed: March 10, 2020
Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!
Reviewed: March 6, 2020
Great and very helpful staff. For any request there was someone very helpful at the end of the phone
Reviewed: February 16, 2020
Good service, they upgraded my car when I arrive with the huge luggage.
Reviewed: March 12, 2020
The staff name Salem very helpful person.. I will go for Enterprise again! Thanks.
Reviewed: January 28, 2020
There was no other cars available so I get the petrol Jaguar. I am not particularly fond of this car, but everything else was good.
Reviewed: October 3, 2019
The staff were very welcoming and helpful. There was an issue with my rental but they managed to sort it out effectively and quickly.
Reviewed: February 26, 2019
car did not exceed expectations. counter staff were efficient
Reviewed: December 9, 2017
Like: Everything fell into place
Dislike: The weather
Reviewed: January 1, 2020
Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.
Reviewed: October 8, 2019
Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.
Reviewed: August 14, 2019
The car we were offered was a seven seater but the rear seats were basically children's seats. I had to upgrade to a larger model for an additional £80. The customer service representative didn't give a damn about us just getting the money. POOR AT BEST.
Reviewed: August 4, 2019
45mins is too long to wait to pick up the car. Not enough staff and the process takes too long. It needs to be streamlined. I emailed on 20th July to get drop off instructions to Gatwick. No reply still after 10 days. Online instructions do not give details of what hours shuttle is available
Reviewed: January 13, 2020
They tried to charge more for changing a new car. First they said free offer then put extra charge on it
Reviewed: January 12, 2020
24hrs pick and drop .. really save my whole day because I needed to drop it earlier
Reviewed: November 21, 2019
With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.
Reviewed: November 8, 2019
Friendly staff, car was exactly what was ordered with no problems.
Reviewed: October 14, 2019
The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,
Reviewed: September 20, 2019
Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
Reviewed: September 11, 2019
car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.
Reviewed: August 26, 2019
Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.
Reviewed: October 17, 2019
Take long time to pickup cars because the service personnel persuade to upgrade and cross sell insurance. The car also have few scratches on bumper and fenders during my pickup.
Reviewed: August 27, 2019
They didn't have any SUVs in, so had to make do with what they did have (a skoda!). Was offered a number of upgrades for a cost, which I thought awfully kind of them. They seemed genuinely surprised when I suggested that I should be getting a free upgrade given that they didn't have the car I booked available.
Reviewed: August 20, 2019
Fast and easy rental, polite staff, try to sell extra and upgrade but in good way. return was great, drop the key and got confirmation later.
Reviewed: August 16, 2019
On the second occasion, I did not get the car I booked, an Opel Astra, I got a smaller Opel/Vauxhall Corsa, which was fine but not what I booked.
Reviewed: August 8, 2019
Still tried to hard sell me insurance. Showed me why the Axa policy sold by easyrentcars didn’t cover bodywork damage.
Reviewed: August 15, 2019
make sure you bring all the required documents. passport proof of address within last 3 months credit card dvla check code
Reviewed: August 3, 2019
Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.
Reviewed: July 24, 2019
You definitely get what you pay for - they are cheap for a reason. After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!
Reviewed: July 31, 2019
This company are the worse bollocks I have ever come across. EWould NOT give me a car that I had paid for because they said my drivers licence was not mine. WTF....... I had o2 bill, code from DVLA, everything registered to address on my licence which was mine. THIS IS A SCAM BEWARE OF INTERRENT. I was not the only one this happened to when I was waiting.
Reviewed: July 17, 2019
Not a negative thought in the whole process. Simple, would recommend to friends.
Reviewed: June 7, 2019
Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.
Reviewed: July 21, 2019
The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.
Reviewed: July 17, 2019
Counter Customer Service team were terrific but a Sat morning rush meant waiting for 30-60mins to collect the car. That wasn't great as it ate into 1hr of my hire and travel time.
Reviewed: July 9, 2019
the counter staff at National were excellent. I was very short of time so also short on patient. The gentleman got me in the car in under 10 minutes and gave me some water and munchies for my journey.
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