13 Car Rental Brands in London, England, United Kingdom

Reviewed: January 9, 2023

They gave me a free upgrade. Happy with the service. Would be better if they were more closer to the airport.

Reviewed: November 15, 2022

Tires kept loosing air so had to keep filling

Reviewed: September 25, 2022

Excellent service and I extended the hiring for an extra day with no problem

Reviewed: August 29, 2022

I was given almost brand new mercedes Benz, only 1200 miles Very happy with the vehicle, and budget staff

Reviewed: August 22, 2022

Got an “upgrade” to a larger vehicle, but would’ve preferred the smaller one on the UKs tiny roads. Staff were great.

Reviewed: January 4, 2023

Vi blev debiterade för en saknad del inne i fordonet som vi inte hade kännedom om när vi hämtade fordonet. Personen som mottog fordonet sa att han måste notera bristen, men inte skulle debitera oss, vilket man sedan gjorde. Vi har bett om att få pengarna tillbaka.

Reviewed: October 24, 2022

The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.

Reviewed: July 29, 2022

No waiting at all - unexpected at Heathrow

Reviewed: July 13, 2022

Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available It cost me $700 extra over the original booking for 4 days hire !!!

Reviewed: October 14, 2022

I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.

Reviewed: December 27, 2022

I have a very good experiences on the car rental . when return car the Staff Name Marina . she was perfect and she guild us the best and help to drop us at the station. Additionally , I have a very good and comfortable driving with the car .

Reviewed: November 24, 2022

excellent staff

Reviewed: November 7, 2022

The service and staff were excellent and I highly recommend booking with Alamo.

Reviewed: October 24, 2022

The only issue we have was only while picking up the car. We came on time at 9am however the car was not ready. We have to wait for them to clean the car and we told them that we were rushing. Once we get the car, we ask the staff if we need to do anything else, complete the paper work or make any deposit payment twice but he said ni. We left the place and we got a call asking is to turn back. It’s a miss communication internallh they need our credit card details for deposit. We cant turn back and I have to provide my details via the phone. Service at this Centre definately need to be improved.

Reviewed: September 26, 2022

The car meets our expectation. Pick up and drop off are easy. Staffs are good.

Reviewed: December 19, 2022

Staff overselling upgrades and unable to process deposit due to machine error twice

Reviewed: December 7, 2022

I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!

Reviewed: October 17, 2019

Take long time to pickup cars because the service personnel persuade to upgrade and cross sell insurance. The car also have few scratches on bumper and fenders during my pickup.

Reviewed: August 27, 2019

They didn't have any SUVs in, so had to make do with what they did have (a skoda!). Was offered a number of upgrades for a cost, which I thought awfully kind of them. They seemed genuinely surprised when I suggested that I should be getting a free upgrade given that they didn't have the car I booked available.

Reviewed: June 29, 2022

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

Reviewed: December 13, 2022

The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.

Reviewed: December 12, 2022

So I had an issue with my credit card PIN number but the staff did all they could to help.

Reviewed: December 1, 2022

The car I received exceeded my expectations. I was very happy with it. However the car collection took a very long time. We lost a large part of our day especially because the shuttle bus took an hour to arrive and then made lots of stops before we arrived at Green Motion. There was hardly any fuel in the car so I had to quickly find a gas station to avoid breaking down.

Reviewed: November 27, 2022

The car had damage on the back left of the boot which I told the staff about before I drove off. There was a message on the dashboard saying service required-4500 miles and then I noticed another message saying washer fluid required Clearly this car had not been checked over before I had it

Reviewed: September 16, 2022

Helpful team and efficient

Reviewed: July 31, 2022

I was given a brand new car for my rental. As I had no experience of an electric car, the staff explained everything to me. The time at the counter is always a bit slow, as with most car hire companies. As I hire on a regular basis, usually every six weeks, it would be great if Green Motion could store my information on their records.

Reviewed: December 9, 2022

Counter staff were excellent and the drop off was so quick and easy. The shuttle bus was great too , can’t recommend Avis Heathrow enough.

Reviewed: October 13, 2022

A reliable and trustworthy company that provided me with a great vehicle and quick and dependable shuttle service from the airport.

Reviewed: October 11, 2022

Very shocked that they class a Crossland X as a SUV, it’s not!!!

Reviewed: September 14, 2022

Avis were extraordinary. Amazing customer service. Jay who I believe was the manager was an absolute gentleman. Natasha who worked along side was a pleasure to work with after such a long flight. I will absolutely be back every time.

Reviewed: May 18, 2022

very difficult to extend, when calling costumer service, no one picks up the call.

Reviewed: October 17, 2022

Fast, easy and straightforward

Reviewed: August 18, 2022

The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.

Reviewed: August 11, 2022

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Reviewed: June 15, 2020

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Reviewed: March 30, 2020

Everything cool

Reviewed: August 18, 2022

The counter staff Mr. Amaan was very nice and polite. He had excellent customer service skills. I would recommend Hertz for everyone hiring a car in UK

Reviewed: May 28, 2022

Everything was excellent

Reviewed: November 1, 2021

Good service

Reviewed: January 13, 2020

They tried to charge more for changing a new car. First they said free offer then put extra charge on it

Reviewed: January 12, 2020

24hrs pick and drop .. really save my whole day because I needed to drop it earlier

Reviewed: August 9, 2022

Very efficient, very cheap. Only issue: they really pressured me to take out extra insurance. Other reviewers make the same comment. Pretty clearly, their business model depends on making money from selling renters insurance. I had to insist really hard that i absolutely did NOT want the insurance they were trying to foist on me.

Reviewed: March 30, 2020

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

Reviewed: March 11, 2020

Best car hire company I have used, never heard of them before, but always will use in future

Reviewed: March 10, 2020

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

Reviewed: March 6, 2020

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

Reviewed: May 19, 2022

The people in both the pick up (Ben) and the drop off (didn't note his name) were very nice and helpful We got a nice car One minor issue: one of the brake lights in the rear did not work

Reviewed: March 12, 2020

The staff name Salem very helpful person.. I will go for Enterprise again! Thanks.

Reviewed: January 28, 2020

There was no other cars available so I get the petrol Jaguar. I am not particularly fond of this car, but everything else was good.

Reviewed: October 3, 2019

The staff were very welcoming and helpful. There was an issue with my rental but they managed to sort it out effectively and quickly.

Reviewed: February 26, 2019

car did not exceed expectations. counter staff were efficient

Reviewed: February 4, 2020

yes all good

Reviewed: January 1, 2020

Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.

Reviewed: October 8, 2019

Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.

Reviewed: August 14, 2019

The car we were offered was a seven seater but the rear seats were basically children's seats. I had to upgrade to a larger model for an additional £80. The customer service representative didn't give a damn about us just getting the money. POOR AT BEST.

Reviewed: August 4, 2019

45mins is too long to wait to pick up the car. Not enough staff and the process takes too long. It needs to be streamlined. I emailed on 20th July to get drop off instructions to Gatwick. No reply still after 10 days. Online instructions do not give details of what hours shuttle is available

Reviewed: November 8, 2019

Friendly staff, car was exactly what was ordered with no problems.

Reviewed: October 14, 2019

The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,

Reviewed: September 20, 2019

Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info

Reviewed: September 11, 2019

car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.

Reviewed: August 26, 2019

Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.

Reviewed: October 13, 2019

Up

Reviewed: August 15, 2019

make sure you bring all the required documents. passport proof of address within last 3 months credit card dvla check code

Reviewed: August 3, 2019

Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.

Reviewed: July 24, 2019

You definitely get what you pay for - they are cheap for a reason. After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!

Reviewed: July 3, 2019

Sneaky staff. Lures you to Buy their insurance.

Reviewed: September 3, 2019

Nice and easy

Reviewed: May 23, 2019

Better car than expected.

Reviewed: May 21, 2019

Much better than expected. Everything was smooth.

Reviewed: August 25, 2019

It was Europa at who dealt with us!!!!!

Reviewed: July 31, 2019

This company are the worse bollocks I have ever come across. EWould NOT give me a car that I had paid for because they said my drivers licence was not mine. WTF....... I had o2 bill, code from DVLA, everything registered to address on my licence which was mine. THIS IS A SCAM BEWARE OF INTERRENT. I was not the only one this happened to when I was waiting.

Reviewed: July 17, 2019

Not a negative thought in the whole process. Simple, would recommend to friends.

Reviewed: June 7, 2019

Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.

Reviewed: July 21, 2019

The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.

Reviewed: July 17, 2019

Counter Customer Service team were terrific but a Sat morning rush meant waiting for 30-60mins to collect the car. That wasn't great as it ate into 1hr of my hire and travel time.

Reviewed: July 9, 2019

the counter staff at National were excellent. I was very short of time so also short on patient. The gentleman got me in the car in under 10 minutes and gave me some water and munchies for my journey.