From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9146544110
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9146544110
logo_img

ACE, Heathrow International Airport Car Rental

ACE 3000+ ratings, 21 reviews

London, England, United Kingdom

6.7 / 10 Average

ACE - Heathrow International Airport Information, Car Rental Instructions & Policies

Store Location

Holiday Inn M4J4,Sipson Road West Drayton,Middlesex,United Kingdom

Telephone

+44-208-619-7000

Pickup from Branch or Car Park & After Hours Pickup

If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to‘The Plough’ bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers landing at Heathrow terminals only use Hotel Hoppa services: T2 - Bus stops 9&10– Bus H2B T3 - Bus stops 12&13– Bus H2B T5 - Bus stop 17&18– Bus H5B T4 - Heathrow express to T2 – Bus stops 9&10 - Bus H2B Destination - Holiday Inn M4 J4. Please make the bus driver aware you are an ACE customer. This service is free to ACE customers. Heathrow bus transfer timetables are regularly changed as the airport adjusts to Covid-19 demands, customers are advised to visit www.hotelhoppa.co.uk/bus-services/ to check bus transfer departure times in advance of their hire. To contact the location email heathrow@greenmotion.co.uk.

Return to the Store, Car Park or Key Box & After Hours Return

Please check with the counter about the return location and time, when picking up the car.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -19:00
07:00 -19:00
07:00 -19:00
07:00 -19:00
07:00 -19:00
07:00 -19:00
07:00 -19:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 76 years old

Young Driver Fee applies at 21 - 24 years old with charge of GBP 50 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driver's license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

EU Driving License

Original Driver's License + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

UK Driving License(with DVLA check code/DVLA endorsement record)

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full Driving License issued in United Kingdom

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
GBP 11.66/day
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
GBP 10/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
GBP 13/day

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Ireland, France
Permission for use in France will attract the following charges: The cost will be calculated as the Standard rental + £140 surcharge + £30 per part calendar day. Permission is not assured and must be sought from the Green Motion supplying location 7 days prior to any overseas use. We would recommend you do not drive our vehicles in these cities: Paris, Grenoble and Lyon.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

GBP 1500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.7 mi from Heathrow Airport

1.7 mi from Heathrow Airport T1-T4

2.1 mi from Heathrow Airport T5

Railway Stations

13.4 mi from Victoria Station

14.1 mi from Euston Station

15.5 mi from Norbury

Hotels

11.4 mi from Copthorne Tara Hotel London Kensington

11.5 mi from Seraphine London Kensington Garden Hotel

11.7 mi from Millennium Gloucester Hotel London

Other Landmarks

14.1 mi from Trafalgar Square

14.3 mi from Big Ben

16.3 mi from Tower Of London

FIND ME A CHEAP RENTAL
Map view of ACE Store Location
coordinates: 51.494409 -0.455917

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 6.7 / 10 Average

  • Vehicle condition: 7.4
  • Vehicle cleanliness: 7.0
  • Spaciousness: 7.1
  • Counter staff: 6.0
  • Pick-up location: 6.0
  • Drop-off location: 6.5
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • M.Alsalem

    London

    8.2 /10 Very good

    Reviewed: Saturday, April 20, 2024

    Dislike: Even though I booked for automatic car but they gave me manual as they didn’t have automatic at the time of pick up!!
    Read More >
  • N.Sala

    London

    9.4 /10 Excellent

    Reviewed: Saturday, April 20, 2024

    Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle.
    Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.
    Read More >
  • Anonymous

    London

    4.7 /10 Average

    Reviewed: Saturday, April 20, 2024

    1.Staff was rude.(Person at desk who's name is Ame,was very rude). 2.Each and Every staff person at desk are trying to force the customers to buy full protection insurance from ACE/GREENMOTION. 3.If the customers have bought the full protection insurance from other website at the time of booking online,they are asking us to call back and cancel that insurance and then buy with them at the desk. If you are not willing to,they would scare you with big numbers,big deposits etc. 4.Only if you buy full protection with them,and they suddenly act to be very kind and be polite to you. 5.Paid shuttle bus should be free as almost all of the rental cars at the airport is free of charge. 6.I had to wait almost for 3 hours to reach the front desk because of long queues and no one even cared if we are ok. 7.It would not take that long, only for the fact that each customer had to go through the same process of staff trying to up-sell their insurance and cancel the already booked insurance.staff are happy even if the customers are waiting outside for hours as long as the person at desk buys the insurance with them etc.
    Read More >
  • Anonymous

    London

    7.7 /10 Good

    Reviewed: Saturday, April 20, 2024

    Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.
    Read More >
  • J.O'brien

    London

    9.3 /10 Excellent

    Reviewed: Saturday, April 20, 2024

    Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
    Read More >
  • Anonymous

    London

    6.7 /10 Average

    Reviewed: Saturday, April 20, 2024

    Waited ages to pick up car. Wouldn't accept my credit card for the deposit, but would accept it to pay the 0 excess charges as a result. Car was good though.
    Read More >
  • R.Thimmarayanagari

    London

    4.3 /10 Average

    Reviewed: Saturday, April 20, 2024

    At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.
    Read More >
  • Anonymous

    London

    8 /10 Very good

    Reviewed: Saturday, April 20, 2024

    ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion. One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.
    Read More >
  • Anonymous

    London

    3.3 /10 Poor

    Reviewed: Saturday, April 20, 2024

    Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
    Read More >
  • A.Rodrigues Barbosa

    London

    4 /10 Average

    Reviewed: Saturday, April 20, 2024

    The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.
    Read More >
  • Anonymous

    London

    5.3 /10 Average

    Reviewed: Saturday, April 20, 2024

    The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.
    Read More >
  • M.P

    London

    6 /10 Average

    Reviewed: Saturday, April 20, 2024

    The longest wait and an error on my part cost me 4 times the original quote but there was no compromise on their part.
    Read More >
  • P.Spray

    London

    6 /10 Average

    Reviewed: Saturday, April 20, 2024

    I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car. the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense. The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour. Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
    Read More >
  • J.Bott

    London

    8 /10 Very good

    Reviewed: Saturday, April 20, 2024

    I don’t understand what ACE has to do with the rental, as I dealt with greenmotion car rentals. However, they must have taken a big comission, as the price I paid was much higher, than the one anounced
    Read More >
  • Anonymous

    London

    2 /10 Poor

    Reviewed: Saturday, April 20, 2024

    Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.
    Read More >
  • Woobydog

    London

    6.3 /10 Average

    Reviewed: Saturday, April 20, 2024

    car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.
    Read More >
  • L.McNab

    London

    7.7 /10 Good

    Reviewed: Saturday, April 20, 2024

    Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
    Read More >
  • K.ALAHMARI

    London

    6 /10 Average

    Reviewed: Saturday, April 20, 2024

    The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,
    Read More >
  • J.McDougall

    London

    10 /10 Excellent

    Reviewed: Saturday, April 20, 2024

    Friendly staff, car was exactly what was ordered with no problems.
    Read More >
  • S.Oberoi

    Hounslow

    8.3 /10 Very good

    Reviewed: Saturday, April 20, 2024

    All good experience
    Read More >
  • A.Davis

    London

    10 /10 Excellent

    Reviewed: Saturday, April 20, 2024

    All good
    Read More >
Subscribe for Exclusive Offers and Deals

Know our privacy policy - you can easily unsubscribe any time!

Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Know our privacy policy - you can easily unsubscribe any time!