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Average rating on Dollar at Gatwick Airport: 6.4 /10

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Compact | BMW 1 Series or similar
“Terrible experience at Dollar/Thrifty. Service staff Jon was unhelpful.”
About Dollar: 6.0 /10
Car was good. Wait was too long. What is an equiv car should be better defined. Staff Jon preferred that I cancelled! They agreed to cancel the first 500 taken on a S$ card(to take away forex diff), instead took 500 off a UK TSB acct. The first deposit was not cancelled or returned to the card account. WOULD HAVE BEEN BETTER FOR DOLLAR TO RESERVE THE CREDIT. That was how SIXT secured their deposit in my earlier week's rental. So much neater, and more considerate to the customer.
About Easyrentcars: 10.0 /10
Presently surprised wth Price Drop Protector. Pleasant little innovation. Keep it up in looking after your customer's interest.
Reviewed: Jul 9, 2019


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Full Size Van | Ford Galaxy 7 Seats or similar
“Watch out! You might not get what you ordered.”
About Dollar: 6.0 /10
The car we were offered was a seven seater but the rear seats were basically children's seats. I had to upgrade to a larger model for an additional £80. The customer service representative didn't give a damn about us just getting the money. POOR AT BEST.
About Easyrentcars: 8.0 /10
Reviewed: Aug 14, 2019


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Economy | Ford Fiesta or similar
“Helpful but dishonest !”
About Dollar: 6.3 /10
Car not supplied with full tank. This was recorded by rep who advised " no problem, return with same amount". On return signed off car and advised "all Ok". 3 days later find that deposit of Gbp500 had been debited but only Gbp460 returned. Called Dollar at LGW , staff checked details and said would rectify this issue.....but have not. Fraudulent practice ???
About Easyrentcars: 8.0 /10
Reviewed: Jun 20, 2019


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Economy | Ford Fiesta or similar
About Dollar: 5.3 /10
Needing an NI number to release a car is excessive (other companies don't ask for this). Staff at pick up location unprofessional. Discussing who had drunk the most the night before, the sexual desirability of celebrities and who could avoid the most work. Car inspector rude. Drop off process took far too long but at least Worcester staff were professional
Reviewed: Jun 27, 2019


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Economy | Ford Fiesta or similar
“Bad info from Easyrentcars”
About Dollar: 8.3 /10
Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.
Reviewed: Oct 8, 2019

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