CAR RENTAL REVIEWS ON AVIS AT HEATHROW AIRPORT T5, LHR

No line at rental counter. Everything went well. Courteous staff. Great location.

Easy to book and at a competitive price.

Time spent on Drop - off is 0-10mins

The car had an issue with breaking, it scrapped and I could hear the break pads scratching on braking with a metal sound coming from it. I was told it was unlimited mileage but inside car it stated a mileage limit. The sat nav didn’t work on the car. They never showed on collection ticket any amount. It stated zero on collection on my ticket in bold but below in a place hard to see it said in normal writing, deposit £200-£1,500. I had to phone up to clarify the deposit amount as I had no idea how much it would be. Very deceptive. I also had to transfer money from a friend but luckily was able to do it. As the ticket for collection is deceptive it makes you believe you will not pay any deposit upon arrival.

AVIS staff didn’t record the scratches and dent on the system and the fuel tank wasn’t full.

Superb experience!

荷物が多いため中級SUVを予約したが、用意されていた車が乗用車タイプだった。何とか荷物は乗せることは出来たが、車両の選定にややガッカリした。スタッフに申し出たが、車両の変更はしてくれなかった。それ以外は素晴らしかったので満足はしています。

Avis charged £400 for small superficial scratch on the car which was complete rip off and exploitation of insurance excess. I did not accept that amount and going to challenge it.

車の受取と返却はとてもスムーズでした。

また、次回も利用したいと思います。

Exceeded

Very nice service although computer went down and the service staff should have jumped to another colleagues computer to finish the transaction as they were free.

Very easy to book and like the discount coupons.