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Last updated on: January 24, 2021
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25Rental Locations
9Airport Locations
Map View of Car Rental Locations in Birmingham
GREEN MOTION
8.0/10
Budget
8.9/10
Europcar
8.4/10
Easirent
6.6/10
Alamo
9.4/10
Hertz
9.7/10
AVIS
7.2/10
Dollar
6.2/10
Interrent
8.3/10
Keddy by Europcar
9.9/10
Enterprise
8.1/10
Reviewed: January 20, 2021
Easy pick up, they helped with my driver code from the DVLA which led to the delay.
Reviewed: January 9, 2020
I have used Green Motion a number of times and have always had a good experience bar picking up the car which always seems to take a while. However during this rental period I was left feeling very disappointed and angry with Green Motion. Upon leaving the car, I was told it was too dirty (I had used the car on a couple of country roads and the motorway) and as it’s winter and it has been raining there is dirt on the roads so the car had mud splashes and mud debris from the pushchair inside the car. I was told that due to this the car would need to be valeted at a cost of £96. I had a flight to catch so could not take the car to clean it myself. Had I been made aware that the car needs to be returned clean, I would have cleaned it myself. Never have I been told that a car I have used is too dirty. I was gob smacked and pissed off at the charge. So much so that I will not use this company again.
Reviewed: August 5, 2020
No one answered neither on the phones nor in the mail when I had to extend the reservation.
Reviewed: February 1, 2020
The lady at the counter in Birmingham Airport wasn't friendly at all, tried to upsell but I had to deny. so she even got more upset. however, I am used to in it as I rent 200 days of a year from different location in the UK and Ireland. hence I am very much aware of their cons and pros.
Reviewed: July 28, 2019
The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.
Reviewed: July 10, 2019
Helpful staff, and nice upgrade as car booked wasn’t available
Reviewed: February 23, 2020
The vehicle we received was spacious and overall pretty clean. There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended. The staff were all friendly and helpful. Overall very good service and we would recommend and use again
Reviewed: October 28, 2019
Quick, easy and polite service at the airport terminal. Thank you :)
Reviewed: August 10, 2019
Car (Peugeot 3008) was excellent and really nicely spec'd. Counter staff at pick up were not overly friendly and at pickup noon existent and i had top seek them out. They didn't even inspect car out give me my return paperwork to sign.
Reviewed: August 6, 2019
The car had damage on it that was not recorded correctly so be careful when collecting the car. As always, check the car yourself thoroughly...
Reviewed: August 5, 2019
I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.
Reviewed: December 16, 2019
The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.
Reviewed: November 5, 2019
Brand new car in great condition. If I were to rent from them again I would phone for pick up at Birmingham Airport as soon as I was leaving the plane as the only draw back was that we waited 25 mins to be collected. That meant that the kids were cold and restless so started running around. This is not a safe combination in a car park. This wouldn’t have been an issue if I was travelling alone or with just adults. Staff were very friendly and all was explained well.
Reviewed: October 13, 2019
Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.
Reviewed: September 11, 2019
The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you
Reviewed: September 4, 2019
The wait at pick up was because there was only one counter staff on the Sunday of the August bank holiday The chap working that day was brilliant... it was annoying to have to wait but he did his absolute best
Reviewed: October 9, 2019
The car conditions is good but not exception, services is speedy and promptly. But add up to full coverage insurance is a bit costly.
Reviewed: September 9, 2019
This car could not fit 3 cases in the back . Poor space for a family suv that was booked. Not Alamos fault at all. Service in Alamo is superb.
Reviewed: July 28, 2019
Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money
Reviewed: September 23, 2019
would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads
Reviewed: July 26, 2019
Booked car was not ready when we arrived. Got an upgrade after 1 hour.
Reviewed: June 14, 2019
Very helpful desk staff when I called to confirm and with my questions about deposits. They got everything processed quickly and took note of car damage without prompting
Reviewed: June 12, 2019
Car was bit under power I felt. It was Vauxhall Mokka. I had booked Astra but got bigger Mokka. Space is better in Mokka but power is less - it didn't pickup on 2nd gear, I had to come to 1st gear always. Otherwise good experience.
Reviewed: August 27, 2019
Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.
Reviewed: August 9, 2019
The car was in excellent condition. I actually picked this car up from the Thrifty Birmingham branch. Staff were not helpful at all. They required several documents, it's not really a smooth and easy process. Also when taking the car back, it seemed like the guy was trying to find any excuse to not give me back my deposit. He first started with saying the tyre pressure was low and then suggested my petrol was low. It took him over an hour for him to give me my deposit back. Extremely poor service.
Reviewed: January 24, 2019
We had to wait quite a while while a customer in front of us who was being charged an unseen cost was being dealt with. In the end they left without taking the car. We then had some delay as were told that had to have a utility bill - something that was not declared up front and obviously not something I would have to hand. Finally we were given a car which had been marked no damage but there was a large dent on it. Thankfully we checked otherwise we may have had a large bill (which would have down to the companies lack of thorough checks prior to rental). So overall a disappointing service at pick up.
Reviewed: September 24, 2018
Like: It’s a quick and easy online transaction to hire the car. Upon airport arrival the office is with all the other hire car companies located AT the airport. The staff are super friendly and the car is always ready for you. It’s certainly the best company I have used and I will continue to use again and again.
Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.
Reviewed: August 29, 2018
Like: Every thing except wait times
Dislike: Nothing
Reviewed: June 10, 2018
Like: Easy
Dislike: High excess
Long walk to collect car after 24 hour flight with luggage & 3 year old
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