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Average rating on Budget at Gatwick Airport: 7.1 /10

Noor Ab Rahman

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Compact | Volkswagen Golf or similar
Reviewed: Mon, Jun 17, 2019
“Ease of booking & driving but ends up paying extra for £100 parking ticket & £60 Administration fee.”
About Budget: 6.7 /10
The space of the car is as expected however the exterior of the car is not very clean. You can’t differentiate the dirts with the scratches. I hope they can clean the car in and outside of the car throughly. The front desk staff during the pickup at Gatwick Airport is nice, she tried to upgrade the car (with a price of course) and tried to sell their insurance but I rejected nicely and she didn’t push it further. Everything was nice until Avis (Budget) charge me £30 for ADMINISTRATION FEE only for passing on my details to the police. At first it was tolerable because I might have speeding at the highway unknowingly. I still haven’t heard from the police until now. Avis send me a letter btw not email. All the way from the UK to Malaysia. BUT Avis charge me £30 again for whatever reason I don’t know. I guess I need to wait for their mail to know. I will never use Avis again. Ever.
About QEEQ: 10.0 /10
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Economy | Ford Fiesta or similar
Reviewed: Mon, Jun 3, 2019
About Budget: 2.0 /10
1)I buy a super insurance at easyrentcars.com apps,arrive and take the car at budget,the budget staff sell me to buy the super insurance ,I show my phone to him I buy from the apps ,he said I didn’t buy the insurance ,just buy the basic insurance and show me his computer didn’t have super insurance record and tell me if the car damage ,I want to pay 1000 pounds,so I pay 22 pounds per day for the insurance ,I return to hotel and look the easyrentcars apps ,the claim condition is same as I buy at budget,so I buy the double insurance ,email to budget ,the budget services department reply me a long writings about theirs services how good ,but didn’t see can help me。 2)Take the car at budget ,the staff just give me the key ,and tell me in the car park ,I go to car park found a lot of time ,have a look the cars pumper had a lot scratches around the car,and start the car,table board show yellow signal ,the car is not really,then change another one,waste my time。
About QEEQ: 10.0 /10
I buy the double insurance at budget,and email to easyrentcars ,the services department help me to talk to budget ,and tell me budget not cancel the insurance ,they will talk to axa cancel,that’s the good services experience。
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Economy | Ford Fiesta or similar
Reviewed: Mon, Jan 14, 2019
“Disappointing service from customer desk upon arrival at Gatwick.”
About Budget: 7.0 /10
I was disappointed that the service desk tried to fob me off with a 2 door Fiat 500 even though I had booked and paid for a 4 door Ford Fiesta or similar. So frustrating that almost every time the rental company tries to persuade you to take a car that is a lower specification than the one you have booked in advance and paid for in advance!! Trying to charge £14 per day for a satnav and £10 per day for an additional driver is just ridiculous. If the prices were more reasonable I’m sure your customer would be tempted to boost your profits via these “add ins” but because you are greedy and overcharge for them I’m sure that most people like me don’t bother..
About QEEQ: 7.0 /10

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