17 Car Rental Brands at London Luton Airport (LTN)

Reviewed: January 2, 2020

Green Motion are normally very good. This particular branch however was quite poor. Cars not clean, no windscreen washer fluid (not properly checked), supposed to be a full-to-full fuel policy but tank was completely empty. Several other customers were unhappy and complaining as were checking in. On return they found a tiny stone chip in the windscreen and charged us £75. It was dark outside and we suspect they were looking for it as we were not aware of any stones hitting the windscreen.

Reviewed: December 30, 2019

Very high deposit. Which is scary for customer. They need to reduce that.

Reviewed: October 17, 2019

When we picked up the car one of the rear seats was very wet due to someone who left the window opened. They didn't solve the issue. We arrived at the desk at 13:01 and were charged with a 40+GBP because they were closed at 13:00.

Reviewed: October 3, 2019

Staff were helpful, though I was rather annoyed that the office closed at 1pm on Saturday. That was the time I'd inputted into EasyRentCars because it was either that or 2pm, and my timing was quite tight. it meant there was no warning - other than the very small print of Green Motion's "booking voucher" or when I phoned them to explain our situation. Anyway, they were very helpful but did charge an extra £36 to have someone available out of their normal office hours to facilitate pick-up. There should have been more warning. Did they deliberately lower the price for this particular hire time through the broker, knowing they could "sting" me later for the £36 charge, or take my £15.50 reservation fee if I'd elected to cancel? I don't know but it has been a troubling part of an otherwise positive experience.

Reviewed: August 24, 2019

I remained on road for 6 hours on road with my family under heavy rain before getting road assistance from green motion and its associated insurance company who I paid £ 452 for 7 days to have zero excess. Plus £ 150 deposit. The clutch was broken on second day 16th of August and I dropped the car after road assistance towed our vehicle to green motion office. Finally after long long waiting of 6 hours when we reached at green motion office its employee was shouting on me by saying how did you manage to broke the clutch. I was so tired and helpless at that day said to him that I'm driving cars and trains since last 20 years. To summarise I want to get refund £150 deposit and 5 days insurance for zero excess from green motion and 5 days from Axa insurance of easy rent cars. As I used only for 2 days out of 7 days of renting with green motion. I'm not asking any compensation for ruining holidays of 7 people for our entire trip.Thanks

Reviewed: November 19, 2019

'Alexandra' at Luton gave me a brand new, more spacious car than I thought I would get! On return, one of the staff thought that I may have made slight damage to the car, but volunteered nonetheless to ask another member of staff, who confirmed that the damage was negligible and did not warrant any payment. Very decent behavior!

Reviewed: August 11, 2019

We had a free upgrade which was fantastic. Mamod was excellent, great customer service, very smooth hiring. Will definitely be recommending

Reviewed: October 31, 2019

Was absolutely fine. Precious experience was a bit less but this time was absolutely fine and kind service

Reviewed: September 16, 2019

La voiture était un peu basique mais le personnel très serviable et le processus très efficace

Reviewed: August 29, 2019

J’ai apprécié d’être surclassée. La voiture était spacieuse. Le seul problème est de m’avoir incité à restituer le véhicule avec le réservoir d’essence vide alors que je n’avais une location que pour 300 miles. J’ai donc payé plus en essence car j’ai rendu la voiture avec le réservoir plein au quart...

Reviewed: November 11, 2019

Everything was ok. We got a clean car, almost brand new one. Thanks!

Reviewed: September 7, 2019

Pedro was absolutely excellent.

Reviewed: August 14, 2019

Easy and straightforward. Muddy marks on rear seat on collection but nothing I’d lose sleep over.

Reviewed: March 19, 2019

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.

Reviewed: October 12, 2019

Didn’t get a golf as booked instead a Ford Focus

Reviewed: July 22, 2019

They booked money on my credit card as deposit for case of accident. It was returned at the end but this crate problem because my resources on credit card are in that way limited

Reviewed: October 1, 2019

We didn’t get the car that we booked.

Reviewed: August 12, 2019

Excellent!

Reviewed: September 8, 2019

EUROPCAR staff was slow and confused (he gave us the wrong key, no kids seats prepared,...). We did not get the car which we booked even though many of them were available at the car park...

Reviewed: September 17, 2019

Van provided was smaller than expected but it was sufficient and excellent condition.

Reviewed: May 27, 2019

Hertz’s service is trustworthy and excellent! Quick pick up and drop off!Our car is upgraded to another model which more spacious for 6 people travel in group! Highly satisfied! The pick up staff fromLuton Airport branch is friendly, informative and helpful! The staff from dropoff branch -Victoria Stations was effective. Direction and information was cleared to return and park the car. Highly recommended!

Reviewed: April 15, 2019

Perfect customer service! Spot on!!!

Reviewed: June 11, 2019

Excellent vehicle. The gps voice direction was mostly wrong. It was giving wrong voice instructions and I started to ignore it and followed the visual (map) and the road signs to correctly take the directions I needed.

Reviewed: August 20, 2019

Fast and easy rental, polite staff, try to sell extra and upgrade but in good way. return was great, drop the key and got confirmation later.

Reviewed: May 18, 2019

Car was better than though! Booked corsa got new fiesta which way better!

Reviewed: June 12, 2019

Professional and knowledgeable staff. Clearly explained insurance options

Reviewed: May 21, 2019

Much better than expected. Everything was smooth.

Reviewed: February 26, 2019

car did not exceed expectations. counter staff were efficient