Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.

Your process is great and woks as advertised. Booked my next car with you already but with Budget/Avis.

You definitely get what you pay for - they are cheap for a reason. After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!

Arrival wasn't great as from LHR T3, the details on whom to call from bus stop 21 are so small that you can easily miss them. Proper signage would go a long way. I waited around 15 minutes to be served, as the staff were very busy. When it came to payment, they lumped an unexpected 84 GBP payment on my car hire because my return ticket did not correspond to the date of car return. I rented the car for two days to visit family and then am continuing to work in the UK for a few months. The woman behind the counter said she would waive charges if I provided an original proof of address from within the UK in the last 3 months - yeah right! She would not accept a photograph or reverse the charges if I provided an original copy upon return. Really terrible and disappointing customer service. All in all, I was looking forward to my Goldcar experience but the "plus, plus" mentality where they sting you with baseless charges will mean that I never use them again.

Super efficient team, very helpful and professional staff - highly recommend their services. Car in excellent condition really good value for money.

Being penalized for not having a credit card and having to pay an expensive cover is ridiculous. People these days do NOT always have credit cards!