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car boot failed so I had to call out AA and waste a few hours while they were unable to fix it

Reviewed: Fri, Sep 20, 2019
About ACE: 7.7 /10
Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
About QEEQ: 8.0 /10
Compact | Ford Focus 2 Doors or similar

Relevant Reviews on ACE Heathrow Int l Airport


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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Oct 14, 2019
“Was not be good”
About ACE: 6.0 /10
The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,

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Economy | Ford Fiesta or similar
Reviewed: Mon, Aug 26, 2019
About ACE: 2.0 /10
Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.

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Compact | Ford Focus Cabrio or similar
Reviewed: Wed, Jun 19, 2019
About ACE: 3.3 /10
Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
About QEEQ: 8.0 /10

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Mini | Fiat 500 or similar
Reviewed: Tue, Apr 30, 2019
“Got caught out by hidden extras”
About ACE: 6.7 /10
Waited ages to pick up car. Wouldn't accept my credit card for the deposit, but would accept it to pay the 0 excess charges as a result. Car was good though.
About QEEQ: 7.0 /10


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Compact | Ford Focus Cabrio or similar
Reviewed: Fri, Apr 26, 2019
“Great except for the 2.5h wait !”
About ACE: 9.3 /10
Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
About QEEQ: 8.0 /10
Great very easy to use

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