14 Car Rental Brands at London Stansted Airport (STN)

Reviewed: January 18, 2024

Very helpful staff all went smoothly

Reviewed: June 8, 2022

Especially Mouna did a great job and was very nice and helpful.

Reviewed: July 25, 2020

Gr8 job

Reviewed: January 10, 2020

Great base price BUT they make their money from all the extras and they keep coming and hard selling them. If your strong and say no to everything it’s fine. Don’t get ripped off or guilted into adding and adding and adding cover, fuel deals etc...

Reviewed: October 9, 2019

The car was Kia Ceed and it was dirty and it was rainy when I picked the car up. I couldn't spend so much time to look the car around. But I took lots of pictures of the car. There was damage in front of the car and they gave me that car with specified damage in the pickup form. I drove that car 14 days and didn't use rear seats. When I went to drop that car, one guy came from the cabinet and he just opened the door and realized very very very small point that I couldn't see at my first look. There was a little and tiny dent that I didn't see before and he said me we have to charge this dent to you. I show the initial photos to him but he was getting stuck in to charge that dent to me. My initial photos contain that area too but it was so rainy and that point was wet. So hard to realize with eyes but "Micheal"(the guy's name was according to his told) seen this point at first look. And he said to me I have already charged 232GBP for that dent. I couldn't understand when he charged when he decided to charge. According to his measure dent was 30mm. But as you can see the attached picture its not over the 5mm. I will report your company to my bank as that was a fraud. Also, I asked the "Micheal" to show this dent wouldn't be charged the next person who rent this car. He told me he had already entered that damage in their system. I requested to see his report and there was nothing in that car detail!!!

Reviewed: December 28, 2023

Service was good and speedy. The car itself had quite a lot of damage - to the point of starting to look a bit shabby. Calling it on-airport is a bit of a stretch as it is very far from the terminal and not even in the car hire village, but part of a hotel.

Reviewed: December 7, 2021

Excellent service from Stephan at the check-in desk but he was on his own. There were 3 groups in front of us so the check in took 20-25 mins before we were seen. However, the rest of the experience with Avis was excellent.

Reviewed: January 1, 2020

They didn’t know I’d selected a VE Golf and wanted to give me a Renault Captur until I showed them the booking confirmation, so I think the reservation went through to them wrong

Reviewed: November 22, 2023

Nonostante da condizioni di contratto sia scritto che il deposito è di 300 £, al banco abbiamo scoperto che la cifra è di gran lunga superiore, e abbiamo dovuto pagare un extra per ridurla. Farò richiesta di rimborso in questi giorni

Reviewed: March 15, 2020

smooth quick process.recommended

Reviewed: August 30, 2019

Skoda wasn’t available at the time so they gave me a free upgrade to VW Passat. Very friendly and great service and offer. Drop off was equally good

Reviewed: August 16, 2019

Car was full of dust inside on the dashboard. Glove compartment still had paperwork and rubbish from the previous hirer.

Reviewed: July 4, 2019

Please don't try to trick people by scaring them about insurance. Most people have comprehensive travel insurance and when they say they don't need your insurance you shouldn't proceed to scare them that it is not enough. trying to upgrade people to another car for Inflated prices is not good. I was offered an upgrade if I paid £15 a day _ this is more than I paid for the car I hired! I was told it woukd be more economic as it was diesel!!!! We didn't use more than 15 pounds of petrol a day.

Reviewed: November 16, 2023

When returning the car as suggested I made a video of the car condition, but the agent receiving the car got agitated saying that I can’t film on private property, told him I was filming the car as suggested, then switch to I could not record his voice, but did not shut up, so how am I supposed to record the car conditions if the employee does not shut up or let you do it ???

Reviewed: May 30, 2019

We live in London and chose to pick up the car from Standsted Airport for price concern; it turned out it totally worthed the value! The car was relatively new and extraordinary clean while the staff there were very helpful, definitely will do again when needed.

Reviewed: November 7, 2023

The Drivalia rep was quite rude and unhelpful- really pushed daily insurance of £45 per day and not happy that I didn’t take it - did not know what fuel the car used and told me to look at the cap myself.

Reviewed: November 28, 2019

Good value for money

Reviewed: September 17, 2019

Dear Team, Having recently used Easy Rent Cars I felt it necessary to get in touch and write reviews (which is a first for me) of our very bad initial experience with your supplier 'Easirent'. My wife and I recently arrived in Stansted Airport, London where we had reserved a hire a car with yourselves, which involves calling a number to get on your shuttle bus outside the airport which then takes customers to your car garage nearby. Once reaching the bus stop area outside (where we were told to get on the bus), we saw the bus and waived it down, the bus driver rolled his window down and said he "was full". As he drove past us to our utter bemusement my wife and I noticed he had several vacant seats. I then decided to call the number again for pick up and the gentlemen said there is only one driver and he will do a round trip which will take 20 minutes. After waiting outside in the cold for 20 minutes the bus arrives again with the same driver 'Tanase' where we finally got on and asked him why he didn’t let us on and say he was full when he had empty seats, he simply replied “I speak no English”! To say this was a lame excuse and the guy was totally rude and unprofessional is a huge understatement. With the visit to the UK for a family funeral the next day and after a 7 hour flight this bizarre attitude was the last thing we needed. When we arrived I mentioned what had just happened to one of the staff that was serving me at the desk, who apologised on his behalf and gave me an upgrade. I was not looking for an apology nor an upgrade, just simply relaying this on, as the whole experience was surreal and I'm sure if this happened to us, it's happening to other customers too that Tanase is supposedly meant to be picking up. Please ensure this gets feedback to Management, especially in your Stansted Airport, London branch. Regards,

Reviewed: August 30, 2019

Car was excellent and exceeded our expectations. Staff helpful but had a little issue with understanding what one of the operators was saying due to language issues but all the people were great.

Reviewed: August 6, 2019

This company is terrible. I always try to avoid them. They trap you and charge you lot of unnecessary stuff like excess insurance for not providing some documentation. This time they did not have the car I reserved online. They were still have availability online but were very rude on the phone. Refused to pick me up and did not cover for excess amount of money I had to pay to herz

Reviewed: September 1, 2023

It was amazing service by Waleed. The way he explained everything that was awesome and helpful. Great service, amazing experience ..

Reviewed: October 30, 2022

Given a free upgrade very nice gesture!

Reviewed: June 30, 2022

The whole process was very professional. There was no queue and Ammar (the agent who served me) was helpful, concise and professional. He mentioned a couple of upgrades but wasn't annoyingly pushy about them. I would highly recommend.

Reviewed: August 8, 2019

Still tried to hard sell me insurance. Showed me why the Axa policy sold by easyrentcars didn’t cover bodywork damage.

Reviewed: November 29, 2021

When returning the vehicle at about 9am on a Saturday morning there was no Budget staff at all. I parked the car and left the keys in the returns box and to date (2 clear days later) I have had no acknowledgement that the car was returned and that it was in a satisfactory condition.

Reviewed: October 2, 2019

Courtesy is good. Registration and car collection are simple and speedy. Condition of the car is good.

Reviewed: July 25, 2019

Car was very good

Reviewed: February 7, 2019

Best rental company !

Reviewed: February 4, 2020

yes all good

Reviewed: January 1, 2020

Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.

Reviewed: July 4, 2019

Waited over 30 minutes to be picked up and taken to the off airport Thrifty rental offices. When inspecting the vehicle we were told that we had to take this specific vehicle as that was the only one available! We stated that it was too small, impractical and not as described. We were informed that this was the only vehicle available and that there were no alternatives. The offices were away from the airport in an industrial area so we had no option to choose another car rental agency. The car was not suitable as it had too little boot space for two normal sized suitcases. The only way we could fit our luggage in was to collapse the rear seats leaving our valuables exposed and meant that we couldn't fit passengers in the rear. Had to make the best of a bad situation as we were left with no option. Not the outcome we were hoping for.

Reviewed: August 25, 2019

It was Europa at who dealt with us!!!!!

Reviewed: July 31, 2019

This company are the worse bollocks I have ever come across. EWould NOT give me a car that I had paid for because they said my drivers licence was not mine. WTF....... I had o2 bill, code from DVLA, everything registered to address on my licence which was mine. THIS IS A SCAM BEWARE OF INTERRENT. I was not the only one this happened to when I was waiting.

Reviewed: June 7, 2019

Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.

Reviewed: August 14, 2019

The car was damaged on every single panel but not documented. I found a lot of clearly visible damage not in their documentation that I could have been held responsible for on return and been charged for if I hadn’t insisted on the damage being recorded properly. The car smelt of cigarettes and was dirty on the interior. The car was not inspected on its return just the mileage checked. Never using Hertz again.

Reviewed: July 1, 2019

Wants you to waste money on printing everything out. Electronic copy not good enough newsflash its 2019 no need to chop trees down

Reviewed: April 8, 2019

Being penalized for not having a credit card and having to pay an expensive cover is ridiculous. People these days do NOT always have credit cards!