Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available
It cost me $700 extra over the original booking for 4 days hire !!!
About QEEQ:8.0/10
We got stung by Europcar as booked car not available despite advice received from QEEQ rep it would be. We missed a day booking due to cancelled flights but no credit provided
Vi blev debiterade för en saknad del inne i fordonet som vi inte hade kännedom om när vi hämtade fordonet. Personen som mottog fordonet sa att han måste notera bristen, men inte skulle debitera oss, vilket man sedan gjorde. Vi har bett om att få pengarna tillbaka.
About QEEQ:10.0/10
Jag hoppas att man hjälper oss att få tillbaka felaktigt debiterad kostnad.
“Added 200% to the price at the counter! Wouldn’t release the car without paying it”
About Europcar:2.0/10
Awful! They didn’t fulfil the booking. Arrived at counter, waited 40min to be seen then they said the booking didn’t have sufficient insurance and they wouldn’t let me take the car without paying another £200 extra for an extra insurance. Manager wasn’t available and didn’t have a business card.
I’ve used plenty of slightly dodgy car companies but these guys (at least the ones I dealt with) are criminal.
Not good. The car broke down. I had to get myself to Birmingham airport to pick up a new one. New one had a warning light on. Left my sunglasses - $250! in the car and no response to return them.
“Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.”
About Europcar:9.0/10
It was a late flight and there was a large queue when we arrived so we were waiting quite a while to get the car. We received a free upgrade from an economy to an SUV. Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.
I had an accident when I was traveling in the UK around 1 a.m. But, they didn't respond, and I had to deal with the situation by myself. So, hope to enhance the midnight emergency service. Except for it, it was perfect.
The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.
Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.
“It was a splendid vacation with an excellent service support from Europcar.”
About Europcar:9.0/10
I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.
About QEEQ:8.0/10
I swap with another car so no comment on that matter.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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