Very nice car
Took pictures of the car, certain marks were not mentioned in the agreement
Quick service
Returning the car,lady mentioned the marks on the car,we told her, they were there from before, also mentioned it to the guy when we picked up, but he hadn't updated
“Das Budget Personal Palermo Flughafen ist in Lernfase. Bringt Geduld und Zeit mit.”
About Budget:8.0/10
Das PERSONAL Budget in Palermo Flughafen ist nicht professionell, viel zu langsam. Und wenn man fragen hat , warum dass es solange dauert bekommt man in einer erhöhten Stimme freche Antworten . Während wir warteten ging das Personal nach hinten um zu rauchen. Der andere schleichte herum um nicht zu arbeiten. Und nach ca.90 Minuten kamen wir dran.
Shuttle bus did not arrive for over 45 minutes. Could not telephone office as their phone line did not work. Had to then walk 15 minutes in sweltering heat to the pick up location in what seemed like quite a dangerous and filthy environment.
Pick up took over half an hour as only one member of staff processing bookings.
Car was clean but not full of petrol despite check out note suggesting it was - which led to a further delay.
Overall it took over 2 hours to drive away.
Next time I would definitely pay more and order a car at the airport terminal.
we arrived a bit earlier than planned but we were able to pick up the car but was charged an extra days rental for 90mins extra. We paid 45euros for each day but charged 75 euros for the extra day - dissapointing
It's a scam... we book from qeeq.com and paid for the amount that says on the website. When we got there they didn't let us rent the car even tho we paid for it. So at the end he said we have to take and pay for the full insurance and 300€ deposit money.
At that point we were so tired of discussing about it back and forth so we paid for the full insurance and gave him 300€ for the deposit which he said we gonna get that back at the end of the rent day.
So when we gave the car back he said everything was fine he checked and he said he gonna sent the 300€ back to our bank account right away so no need to worry.
Few days later when we went back home the only amount he send was 30€?!?
We try to call but the customer service is so rude ...
I don't recommend
We did not yet receive a confirmation of drop-off since we had to drop off the vehicle before business hours by dropping the car key in a lock box.
Customer service at pickup was fantastic !
If you do online booking, they ask for security deposit 500 euros in rome airport while they say that they charge in security deposit if you do on counter booking and off hour car pickup is not easy while this issue should be addressed.
About QEEQ:8.0/10
Great customer support, easy to book and got better rates from other booking agencies
Was really disappointed in the car we were given. I paid for a Ford Fiesta, which would have been big enough for our luggage, and got a Lancia Ypsilon.
About QEEQ:9.0/10
It was great that my rental car was rebooked for a lower price, but not at the expense of having the size car I booked.
Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient
About QEEQ:10.0/10
As a booking platform cannot get any better, was simple smooth easy to navigate. Flight was delayed, emailed customer service and they responded super quick and made contact with the car hire facility in my destination Airport to inform them of my delayed arrival.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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