GOLDCAR CAR RENTAL REVIEWS

Staff were inflexible about early pick-up (even though cars were available) and tried to up-sell a more expensive package in order to have the car 1 hour earlier. We waited the hour, then completed pickup with a friendly and helpful staff member. Numerous add-ons, such as obligatory transponder for the toll highways, were unexpected - but the total amount was not excessive.

Easy!

The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!

Please update the address in the app.

Super smooth & Easy collection and drop-off as always!

Super smooth booking as always!

Fair rental price becomes expensive with all the additional charges. Poor service, employees have serious attitude problems.

The car and customer service exceeded my expectation. The collection and drop off was easy and superb. Highly recommended.

Great Platform. Will continue to use this over other rental websites.

Customer service at its minimal.

Car Price is good BUT they CHARGE your credit card the deposit of 1500 euro and not put a HOLD on the amount. Thus the currency exchange loss in credit card conversion back n forth ends up USD80 extra. Refuse to take Debit card. So unless you hv credit card in EUR currency, not recommanded to rent from them.

Staff was very pleasant

Very quick service for a very low price is excellent!!!

It’s the same old problem with pressure selling unwanted policies, almost in a threatening manner, I will not use you again I’m afraid.

The car petrol cap lock was broken- it was lose which maybe a safety issue? The car was clean and drove well.

Everything was smooth as usual

Habiamos reservado un Fortwo, al llegar nos lo cambiaron por un Hyundai I10 y al final nos entregaron un Fiat 500 con 50.000 Kms. Nos hicieron firmar una fianzade 1.209 euros que ya nos han devuelto y otrocargo de10,80 euros en concepto de upgrade y cargo de oficina mas impuestos, cosa que no se nos habia advertido en ningun momento.

We had to pay additional charges for refuelling even though we returned the car with a full tank. They claimed a small chip in the windscreen had to be paid for (400€) despite their rental agreement saying chips of under 20mm did not incur a charge.

Staff were not that helpful and the car was dirty inside

Great site and experience. Especially the auto-rebook

The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned. Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation

The location is not at the airport, however there is a shuttle service. Customer service was good.

Always a simple, easy process. Thank you.

Service was terrible. When drop off the car, the service lady insisted there were scratches and asked for penalty. I wiped off the scratches as they were just dirt. That lady insisted there was a chip on the windshield and asked for penalty as well. I explained it was evidenced on check in and that was not caused by me. However I still received a letter claiming $120 repair fee for that tiny 10mm chip. The company is clearly cheating the money!

Easy and fast booking. I have been using EasyRentCars for multiple bookings and found it very user friendly.

الشركه تتمتع بمصداقيه وسمعه حسنه من خلال تجربتي معها . الاستقبال في للمطار جيد جدآ والمعاملة معكم الموظفين بشكل لائق ومحترم نشكر هذا الاسم .العريق ونشكر جميع موظفين كولد كار

نشكر شركه ايزي رنت كار حيث انها تقدم دائمآ افضل عروض تاجير السيارات بكل وسائل الخدمات المميزه.

1. non avendo macchine a benzina del gruppo che avevo richiesto, mi hanno addebitato 9,90 per la tassa sul diesel!!! (non era un problema mio) (e non la fa pagare nessuno per quelle categorie d'auto...) 2. al mio rientro mi hanno "consigliato", dicendomi che rischiavo di aver addebitata la pulizia dell'auto, che passassi da un lavaggio ad "aspirare" quelle 4 pietrine che c erano dentro. Risultato: 15 minuti tra cercare il benzinaio, cambiare i gettoni, aspirare e ritornare. tutto questo potevano farlo loro in 2 minuti esatti visto che è stato il tempo effettivo necessario per aspirare "quella gran quantità di terra che c'era..."

Smooth as always!

Perfect rental again!