TENERIFE AIRPORT NORTH CAR RENTAL REVIEWS

Car was perfect for us a family of 4. Good value for the money we paid to rent the car.

Easy going, good communication, the only little problem is the meeting point at Tenerife North Airport isn't the easiest to find, but everything turned out well after that.

The service was quite satisfactory.

Es un engaño. Aunque tengas un seguro te hacen comprar otro amenazándote.

Lamentable atención de uno de los empleados de recepción, cuyas agresivas técnicas de persuasión comercial para vender un nuevo seguro de todo riesgo (ya disponía de ese servicio contratado), provocó la disconformidad y reproche incluso de otros clientes que aguardaban su turno para recepcionar otro vehículo. Sin embargo, la atención recibida por el personal que debía entregar y recepcionar el vehículo en la devolución fue completamente distinta, muy atentos, mostrándose muy atentos e informándonos cordialmente de todas las dudas que les planteamos.

Muy buena experiencia

V easy collection and drop off process. Car was comfortable and economical.

Booking was easy and efficient. Having all the details on the app makes life simpler.

The queue was quite long, and the two-door Mini I reserved was not available; instead, I was given a Volkswagen Golf. They claimed it was an upgrade, but as a solo traveler, driving a four-door car with a longer body made parking in narrow European streets particularly difficult. Also, I had already selected and paid for full insurance online, but when I arrived at the store, they pushed an additional 90-euro insurance to ensure I felt safe driving away with the car. Furthermore, it is customary to receive a full tank of fuel when picking up the car and return it with a full tank. However, they charged a 90-euro fuel fee, stating that the fuel cost would be refunded based on the amount consumed upon return. After refilling the tank and returning the car, I expected the 90 euros to be refunded but only received 78 dollars back. The difference of over 20 dollars was labeled as a fuel management fee. When I complained, they gave this explanation, which seemed unreasonable. Based on this online reservation experience, I concluded that renting for 4 days was supposed to cost 660 yuan (4 days rental with full insurance) according to the online plan, but the actual cost was 660 yuan plus 90 euros for additional insurance and over 20 dollars for the fuel management fee, totaling over 1500 yuan. Next time, I'd prefer to go to the airport and compare the value-for-money options of different brands' stores before renting a car.

excellent

The car exceed my expectation. The booking process at the counter was easy. Just need clear sign where to get the pick up area at the airport because the representative waited at 2nd basement. It took a while to ask around.

The full insurance recommendation was a very good deal. The rental rate was very good.

First of all, this was my worst car rental experience ever. I don't know if choosing Zuzuche or Europcar was the mistake. I arrived before 11:00 PM local time, but due to not knowing the time difference, I thought it was almost midnight. So I rushed to Europcar and told the lady there that I lost my luggage and would come back after filing a claim. She didn't kindly inform me that if I had completed the process then, I wouldn't need to pay a €55 fee. Furthermore, when I finally finished filing my claim, around 11:15 PM, Tenerife North Airport was completely deserted, and there was no one renting cars. I stood in the wrong line, and the elderly lady charged me €23.84 for a premium location fee. I was anxious to leave and frustrated about my lost luggage, so I didn't check the details carefully and signed. I could put up with all of this, but then, when I got back, I was charged an additional €24 for reasons unknown. The pre-authorization was clearly €100, but they only reimbursed €76. This is unacceptable. Even in China, such a scam company wouldn't exist. Hence, I give the partner company an extremely low rating. Oh, by the way, other companies have 24-hour service and are half the price on other websites. So, forget about domestic apps; it's disappointing.

Habiamos reservado un Fortwo, al llegar nos lo cambiaron por un Hyundai I10 y al final nos entregaron un Fiat 500 con 50.000 Kms. Nos hicieron firmar una fianzade 1.209 euros que ya nos han devuelto y otrocargo de10,80 euros en concepto de upgrade y cargo de oficina mas impuestos, cosa que no se nos habia advertido en ningun momento.

Be careful with this car rental company. Make sure to thoroughly check the car and get insurance. I was charged 400 euros for a small scratch on the wheel. Locals recommend Cicar as a more reliable option.

It was okay, but the rental counter staff's English on this island was really poor. Due to the time zone difference, we had to wait over an hour to pick up the car. We eventually chose a better model recommended by the staff, which cost an extra 25 euros. They then suggested we buy higher insurance, and since we declined, they asked for an 800 euro deposit. In the end, we decided to just buy the insurance for an additional 75 euros.

Great service, the employee was very friendly and helpful

All good, happy with your service :)

Pretty good. Drove for five days without any issues.