CAR RENTAL REVIEWS ON ACE RENTAL CARS AT COOLANGATTA AIRPORT, OOL

Unfriendly arrogant staff. Ponytail guy and Ashley

All good!

Great :)

They offered us a larger car for no extra price as we had 3 teenagers in the back seat for 5 weeks and they thought it would be best with a larger sedan than a small hatchback. The staff went above and beyond and the vehicle was fabulous.

LOVE the ease of this website and booking process...PLUS the price radar and refund on cheaper price.

The car was Fantastic very comfortable for the travel back to Melbourne from Queensland. Staff were friendly and very helpful.

Very easy to book and done quickly

Excellent Staff, Very Friendly, Efficient and upgraded me, which was a bonus and very grateful.

Good platform to use. although got a little confused with the insurance side of things... other than that worked well.

Shocking bad BAD service of ace rental left me and 6 other very angry people waiting over an hour for pickup with no apology !! Awful , parents over 75 with no where to sit waiting and waiting , disgusting , pricks

Sort it out !!! Where is our apology!!

Good n efficient

Very easy n convenient

Love them, always a good service :)

love you too :)

Very good experience. Helpful and friendly staff, particularly shuttle bus driver. The car exceeded my expectations. Will definitely use again.

The car was not new. I would have liked to know that. It had 115000 km on the clock

Everything went great, I actually extended the rental. Thank you so much

I love this plataform, thank you!

Ace rental picked us up very late from the airport, we waited for more than an hour. Their phone line was down and the head office had no clue what to do. They kept us on hold when we called. On the return, they said it might take more than 30 min for the transport to drop us to the airport. But the driver arrived a bit early we were dropped off 20 min before flight. Lucky we board the plane because no checking luggage.

I booked a Corolla but a korean car was given. I prefer Corolla instead. Overall, the service is satifactory.

I waited for about 30 minutes for pick up from the airport and had trouble finding the pick up location. I had very friendly service at pick up and not so friendly at drop off.

No problems with Easyrentcars.

Do what u guys doing , will be back again

Problem when paying full protection cover,its not with ace directly, so i paid twice to be on save side

Nice car rental company.

Good service, car had over 100k's on it, but other than that, good car.

Simple booking, will use again!

Good customer service. I had to return the car early due to low front tire tread that was not safe, but they replaced the rental, no questions asked.

Great service, easy booking.

the lady at the pick up point was a bit frosty and tried to sell extra insurance when l thought l had bought the top one.said we were upgraded but did not want an 8 seater kia carnival just for 2 people. the drop off was very good.

I felt that the lady at the desk was a bit abrupt and not overly helpful when sorting our booking as well as trying to scare us into booking further insurance despite explaining we already had our own insurance