Counter staff very friendly, guy at pick up not as helpful Car had seats facing backwards, which was not on the booking and didn’t suit us with some who get car sick , but he wouldn’t swap cars without wanting to charge us . Car condition was good , but set up not good !
Wonderful staff, so helpful. I was able to pick up my car earlier than anticipated and they couldn't do enough for me. Showed me around the car and explained all the gadgets and familiarised me with the car.
I had to extend my stay and they were so helpful and allowed me to extend my hire without any problems.
“Amazing 10-day road trip with a brand new car to Los Angeles & San Francisco”
About Alamo:10.0/10
Alamo has exceeded our expectations. Upon arrival at LAX Airport during the peak holiday season, there's a shuttle bus that brought us to Alamo's station. Post registration and paper work (shout out to your staff Mohamed 5 out of 5), we were brought to the SUV area where we could choose our own vehicle. There are so many models available, but we asked the staff for help on how to choose which they gladly did for us. Eventually, the service personnel gave us a brand new model with only 3 miles, and we returned it a thousand miles later after a 10-day roadtrip in California.
About QEEQ:10.0/10
Smooth booking process with Qeeq.com. It's our third time to use Qeeq.com, and learned of this site through its partnership with Singapore Airlines. Prices were competitive despite travel during the holiday season. I'd say it's definitely value for money.
We asked for a 6 seater car. Were first given a 5 seater car and when the customer attended realised there was no way we could all get into it, plus our luggage, she arranged for us to have a Pajero that had just come in. It hadn't been cleaned, but it was spotless anyway. We still had a jam to get into the car! However, we managed and the car went well. Don't know why a 6 seater ordered, turned into a 5 seater!
The car was definitely smaller and less performing than indicated in the reservation.
I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar."
I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate.
I was very disappointed.
Car was in great condition and the staff easy to deal with both at collection and drop off
About QEEQ:10.0/10
Big thankyou to helpdesk.. My plane was arriving later than expected, and i thought perhaps the rental counter would be closed , the QEEQ Stuff responded to an urgent call out about seeing if the counter would be open .. they confirm it would be , and it was . thankyou to QEEQ support staff Eric
Generally very good. The service is friendly and efficient at the Lyon Airport Alamo/Enterprise. Only issue was the car had no window screen washer which wasn't ideal for driving on the autoroute.
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R.Beck
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