SHANNON CAR RENTAL REVIEWS

Even though I had booked and paid for auto insurance thru EasyRentCars, the Hertz agent pushed very hard for me to purchase auto insurance from them, duplicating what I had already purchased. He went so far as to tell me if there was any insurance claim they would charge me directly for the costs and I would have to work out any reimbursement with EasyRentCars. I chose not to buy into their scam. terrible business practice.

car was very nice. For a premium brand you'd expect a little more in terms of car. The alloys were very scratched. The CV joint on frontleft was clicking and the tyres were right on the limiter to change. Which you could really feel when it was raining. Aquaplaning. I recommend checking the car fully prior to taking it out of the area too far. Pick up staff was excellent. No issues. Smooth and tranparant

Always book with Hertz. Other might be cheaper but the cars will be damaged and scratched and you will be worried that you will have to pay extra at the end. No issues when you're with a reputable company like Hertz

Probably the best car rental desk in Shannon airport. Seemless pick up and the car was great. I was very happy

Got the car advertised, no issues and quick in and out. Fab

Easy rent are not the actual car rental company and so if you do have changed etc. you need to figure out the rental company details which I only got a phone number for - long distance phone calls are expensive so I didn't call them. Mild annoyance

I have always been very happy with European rental and they accept my letter from my bank stating that my insurance is covered with them where other car rental companies will not accept that

Like: friendly efficient service

Car was OK but, to be honest a lot bigger than expected and luggage space was limited. Fortunately only 6 people in the 7 seater car. Citroen Berlingo vs Ford Galaxy expected. No real boot as such but just enough room for two cases in the back and an extra case between two people on the back row. There was a delay at the booking in process as the couple in front had been brought to the wrong place and it took a while for the guy behind the counter to sort this out. His colleague at the time wasn't much use. However, once the original chap got onto us he was very professional and the handover was very quick.

V v professional.

Such a smooth process. I've rented cars before and it's taken between 40 to 60 minutes for the whole process, with Hertz I was done in about 15 minutes. No hard selling of extra insurance or upgrades. Would definitely recommend

See comment above.

Like: Car was very economical and ideal for our situation.
Dislike: Perhaps having airconditioning would have made a big difference with experiencing such warm weather during our stay .

Staff were very pleasant efficient and helpful

I have been using this service from 2017, I never had a single issue. Very happy with the service

Called upon arrival as asked, found driver had left without us as he had no room, so waited 30 mins for his return. then realized why he had no room, was driving normal car! So then my family of 5 had to drive illegally (4 in the back) to pick up site. told they had hired the normal pick up van out, although not sure that true as it was sitting round the back of the office. delays also caused by only 2 staff doing driving, check-in and cleaning. Drop off no better, only 1 staff member this time so further delays of nearly an hour - leave yourself loads of time if you are unfortunate enough to use this bunch of clowns!

need to remove Easirent Shannon as supplier

Like: I liked the fact that Easyrent picked me up at the airport and took me to their office conveniently located where I stayed overnight at the Shannon Springs Hotel.
Dislike: Provide a map of the area.