ACE CAR RENTAL REVIEWS

helpful & knowledgeable counter staff

decent platform

Customer service from pick up to drop off was fantastic.

Professional, competent counter staff.

The guy over the counter tried to charge me 30 euros saying that I took a fast track number to avoid the queue after waiting for 1 hour! They also charged me a called 16 euros premium fee, the car was dirty and dented, the counter guy didn’t give me the right directions to get to the car, he was rude and unpleasant, if possible avoid Goldar Rhodium ACE and intercar they are all the same group and their customer service is really bad they try to rip you off all the time.

Excellent service, as always.

I always use Charlie car rental/Ace. I just wish that as a regular customer there would be better deals or specials. I've rented from Charlie/Ace at least 5 times this past year. It'll be nice to have some type of bonus.

I like Easyrentcars.com. It did save me some money.

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

It is confusing that the car rental company is "ACE" everywhere in your material, but in reality si RhodiumCar.

Good

Good

ACE turned out to be Gold Car rentals which I have used before and had terrible service from obnoxious staff. The service was not much better this time. The car was in an awful state, scratched and dented, the wing mirror hanging off, and dried vomit on the rear seat.

よかったです。

傷だらけの車でした。

It was the worst car. It was very dirty and smelly. I will never use Ace again

Not realising that the pick up location is outside the airport and waiting for transportation. Disappointing to have been given a different car to our selection.

I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.

It's a scam with the "extras", I've been charged an extra 150 euros for cleaning fees but the vehicle was in good condition when we returned it.

Falle de sensor de precion neumaticos

カウンターの方が少し日本語もできたので、楽に借りられました。

値下げプロテクターにより少し安く再予約してくれました。

Tried to sell additional services and insurances which were totally irrelevant. Drop off location: very difficult to find empty parking spot.

All ok.

ACE inexistant à l'aéroport de bordeaux, et je découvre au final que c'est une autre agence qui va me louer la voiture... parking en travaux avec mes deux valises à parcourir le parking pour trouver quel loueur représente ACE !!!!! une location réservée ou on me donne le choix entre deux voitures, j'en choisie une et on m'annonce que pour celle la c'est 10 euros de plus, sans compter le message insistant de l'agent qui veut absolument me faire souscrire une assurance complémentaire. Qu'en cas d'accident il m'en coutera une franchise. J'ai fait 10 h d'avion et j'ai vraiment autre chose à faire que de chercher l'agence partout, je suis fatiguée et je suis assez grande pour savoir que l'assurance en plus n'est pas une obligation. Surtout que vous avez des assurances et que vous outrepasser vos prérogatives de loueur en annonçant que la caution sera prélevée si il y a un accident avec un véhicule assuré tout risque. Formez mieux vos agents et ne prenez pas vos clients pour des imbéciles et affichez sur le bureau a bordeaux un panneau pour ne pas avoir a chercher vos bureaux.

El personal muy amable y servicio rápido, el auto limpio, pero faltaba la tapa de atrás que cubre el equipaje en el porta maleta. Nos dimos cuenta cuando nos habíamos ido de la ciudad y tuvimos que volver por el, perdiendo tiempo y dinero en peaje.

Buenos precios