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Live Chat Email Us Service Code: 3532580032


Average rating on Hertz at Naples Airport: 8.6 /10

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Economy | Fiat Panda or similar
Reviewed: Thu, Oct 10, 2019
About Hertz: 5.7 /10
no bad / no good.
About QEEQ: 10.0 /10
Very reactive! Excellent.

Tom W

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Premium Wagon | Audi A4 Avant or similar
Reviewed: Fri, Sep 20, 2019
“Terriblly slow pick up. The rest of the experience was fine.”
About Hertz: 7.3 /10
Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.
About QEEQ: 8.0 /10


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Compact | C Lancia Y or similar
Reviewed: Tue, Aug 6, 2019
“Good but expensive”
About Hertz: 7.7 /10
I was charged €70 for a second driver without being told it was extra- I would not have taken it at that price! An extra insurance was added that I did not ask for (€22). All in all I thought the priority was to add as many extra costs as possible “under the radar”!
About QEEQ: 8.0 /10

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Small SUV | E Pace or similar
Reviewed: Tue, Apr 30, 2019
“Long wait to get car!”
About Hertz: 7.7 /10
Waited for close to 2 hours like many others there trying to pick up a car. Terrible service from Hertz.
About QEEQ: 10.0 /10

Mike O

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Wagon | Fiat Tipo or similar
Reviewed: Sun, Sep 16, 2018
“Hertz Staff Friendly and Efficient”
About Hertz: 10.0 /10
Like: Polite Up-sell approach but accepted a No with no issues. Vehicle upgrade given at no extra cost.
Dislike: Vehicle had damage on wheels that wasn’t listed on the itinerary. Whilst this was rectified before leaving the Airport, it was time spent that could have been avoided.


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Mini | Fiat 500 or similar
Reviewed: Tue, Sep 4, 2018
“The staff was very helpful. Offered extras but not pushy.”
About Hertz: 9.8 /10
Like: Quick and easy online reservation process. Provided a rental for reasonable price. Offered a slightly bigger car for no extra charges when they saw we had quite a few luggages. Offered upgrades for extra cost and was specific about differences in cost of options. Made sure we had all the information about our options to be able to make an informed decision. Tip!* Always get the super protection! You never know if someone causes damage to the car when it's parked. - a suggestion they made and it was worth it!
Dislike: Not able to make changes to reservation without cancelling previous reservation and making a new one. The person at the chat service informed me this was the only way to make changes. He was helpful, it would've been just more convenient if the option was there.

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