“Never again will I use Goldcar. Charged me 370 euros for insurance I did not need...just awful”
About GOLDCAR:6.3/10
Rude and discourteous staff.
Coerced me into buying extra insurance I did not need.
Lied openely about not beng able to use my debit card.
Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever.
I have made a formal complaint and wish my 370 euros to be refunded.
“Broker to rental experience is disjointed and feels engineered to take your money for insurancecover”
About GOLDCAR:8.0/10
Goldstar excess policies are quite draconian. 430 euro per tiny scratch and 1400 for most other damage. They basically try to frighten tourists into buying their exorbitant cover of 200 euros for 5 days.
“Very sketchy car rental service , poor service and look like a scam to extract us some more money”
About GOLDCAR:8.7/10
They made us wait for more than an hour and didn’t have the car on hand ... finally gave us a upgrade wich was good. Service was terrible the girl that dis the booking was super rude and that just the beginning...
Une attente très longue au comptoir et l'obligation de prendre l'assurance spéciale car la carte de crédit utilisée pour la réservation était une carte 'débit' et non 'crédit". Pas possible d'utiliser la carte de crédit de mon mari, soit disant car ce n'était pas celle qui avait servi à la réservation. Donc prix de la location doublée par rapport au prix initial.
They sold an insurance that was not neccesary, a complete scam, they did not answer the phone, impossible to contact them, they didn´t allow to change the time of drop off, TERRIBLE COMPANY, THE WORST EXPERIENCE I´VE EVER HAD WITH A CAR COMPANY.
Difficulté à trouver le bureau Goldcar
Énormément de monde ticket avec numèro
Personnel sympathique mais ne parlant pas français et peu l'anglais!!!
Attente = 1 heure 30 mn !!!!
Incompréhension/aux couts demandés
en plus
J'avais opté pour assurance maximale
mais on me demandait de payer + de
257 euros pour assurance multi risques
J'ai du faire 1 carte de 1200€ caution + 157€ ???
je n'ai pas réussi à savoir pourquoi
Je ne sais pas ce qui sera prélevé en final
et vous contacterai auquel cas
Sinon j'ai eu 1 Fiat Tipo donc supèrieur à ce que j'avais demandé ???
A la restitutionil m'a été précisé que tout était ok
Je suppose donc ne pas avoir de frais suplémentaires
Au final expérience peu satisfaisante
I left my jacket with wallet and phone in one of their cars. Their support line was answered by a human in reasonable time who assisted in contacting the airport desk. With 30mins they confirmed they found my jacket and kept it secure till I could pick it up. Great service when I was in a panic. Thank you nso much.
“ok for my needs, but not acceptable for night drives and for long trips”
About GOLDCAR:6.3/10
Service at car pick up and car return was excellent, but the car was not in good conditions. The front left light bulb was burned (I realized it when I arrived to the B&B) and this limited the use of the car only during the day (for security and because I wanted to avoid any fine). Mechanically the car was only reasonable, it may need some revision on front wheels allignement and clutch…
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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