GOLDCAR CAR RENTAL REVIEWS IN ITALY

Everything worked out well. The only catch is a large deposit.

Perfect.

Obligation de prendre un vehicule diesel, avec paiement d'une taxe environnement supplémentaire (10 eur pour 2 jours de location), 90 minutes pour la prise en charge du véhicule... Tres mauvaise experience

We received a fiat panda in good condition. We were charged twice for the cost of the car rental once by EasyRentCars and again by Goldcar. Had to waste my time scanning rental agreements.

Interface between this agency and Goldcar.

The car was quite new but it has a few scratches which was not marked on the rented document so I had to make the staff aware of it

The prices quoted by Easyrentcars are very competitive so I tend to go with them hiring the car from Easyrentcars.

On arrival, I was made to wait over 40minutes to be seen to, then I had to pay the full insurance premium instead of the deposit as my credit card only had my first name initial, not my full first name, so the car cost me in excess of £500 for 9 days. I still haven’t received my fuel deposit back. The women in reception wasn’t helpful at all, I was made to feel like I was wasting her time - tutting, huffing and puffing... she sternly told me my options were, pay it or cancel the hire and I would lose the £120 I had already paid and stuck in Rome airport with my wife and child at 11pm at night. I will not and will advise friends and family not to be using Gold Car ever again. pissed off is an understatement....

Very easy online booking, happy with your service....

Des arnaqueurs commerciaux

Rapide

Ils m'ont oblige a payer une assurance supplementaire alors que ma carte bancaire offrait des garanties superieures.

Despues me obligo a tomar un seguro solo para que ella cobre su comision

Very pushy on selling additional insurance! I have ended up buying one as i was put in panic mode by the agents behind the counter. First car developed a problem after four days , phoned assistance and i ended up doing a 120 miles round trip back to Palermo to swap vehicle! All to my expenses. Second car, after only 60 miles, needed a full tank of adblue. Wont use them again.

All smoth, good service.

GOLDCAR is absolutely horrible. They do not honor reservations and types of cars. They demanded insurance even after I refused as I have card coverage. Also, I was given a standard car. Lucky I know how to drive one.

Pick your partners better. I always like and deal with you. I demand my insurance money gets re-imbersed from Goldcar.

les gens de goldcar sont des voleurs !!!!!! ils nous ont "lesté" de 500€ sous pretxte que notre carte de credit n'est pas valable !!!!! impossible d elouer la voiture sans prendre une assurance !!! DES VOLEURS , UNE ARNAQUE !!!! plus jamais je ne fais affaire avec eux

Upon pick up, I was informed I would not be handed the keys unless I paid for extra insurance. This was not advised to me at any process of the car rental portion. I ended up paying over $500 more for the car than initially told. Not once was I advised about this.

Véhicule sale, agressivité commerciale au guichet de retrait et trop de temps passé pour retirer le véhicule.

À recommander L’essayer c’est l’adopter

Très bon service A recommander

contract terms only in local language.

I got there 40 minutes before the scheduled time for pick up of the car, and i went straight to the counter because there was no line. They told me it was too soon, to come back 10mins before. So I went to a walk, and i got there like they said, 10min before... and then, I had to wait almost 1h because it were ther a line already and i had 5 persons ahead... so i think they should have taken care of my rental when I got there, even if I could only got the car at the scheduled time, at least the contract and the payment was already made.

Très déçus du SAV, arrêtez de payer vos collaborateurs à la commission! C'est du vol, nous avons réservé et payé à partir du 10/08 pour 12h (réservation confirmée et réglée !) arrives avant 17h et notre véhicule re-loué Â une autre personne! On nous a obligé à louer 1 véhicule de catégorie supérieure avec un supplèment de 108E!!! Â quoi sert de réserver? nous avons rendu le véhicule 5heures plutôt que prévu et pas de réduction évidemment. Nous ne ferons aucune pub vous concernant et ne renouvèlerons pas avec votre Société nous avons le sentiment d'avoir été pris pour des pigeons. Et c'est très regrettable. Un deal est un deal!

Employee obliged to get money on additional services with unfair arguments

It has taken over two and a half hours to pick up the car. Only 3person allowed in the office at once, queue wasn’t even long, but to queue outside in the heat for this long is something crazy.

We gave the car back with a tiny scratch on one side. It was so superficial that it could easily have been buffed out with a bit of black car polish. We have been charged £755!!! This is ridiculous and it has put us off ever renting a car on holiday ever again.