EUROPCAR CAR RENTAL REVIEWS IN UNITED STATES

ロサンゼルス国際空港近くの代理店？下請店？が、ADVANTAGE RENT A CARという店でしたが、トヨタの車を申し込んでいたに、ヒュンダイの車を貸し出されました。 追加保険を強引に勧められるようなことはありませんでした。

I reserved this car months in advance. When I picked it up the car was not available. I had a family of 6 with luggage and all that was available was a 5 passenger car. I will not use Europcar again. I need to depend on the reservation that is made. You could have notified me ahead of time as well.

Counter staff is bad. She led me over- charge. Up-sell of insurance

I like your service.

長い時間待たされました。 車の状態は最悪でシートは汚れているし、エアコンは臭かった。次の旅地でのレンタカーもEUROPCARでしたが他者に変更しました。

To be honest I would have expected better from Europcar, It was a franchise they used, staff were helpful especially at pick up area. The outside of the car was clean the inside was just about tidy, Front window was very dirty on the inside had not been cleaned in a while, no water in the washer bottle had to fill up myself, every so often a message would appear front sensor not available you would assume that this is checked and attended to before it went for rental,

Boa experiência, carro um pouco além do uso para padrão americano e com a palheta ruim. Pelo menos não tentam ficar empurrando seguros. Good experience, car just apart from use to American standard and bad pole. At least you try to keep pushing insurance.

Very good.

Despite booking with Europecar via Easyrentcars.com car was provided by Advantage and it was overall terrible experience. First, desk agent refused to add my spouse to rental for free and requested 13$ per day for it. In Nevada spouse can drive hired car for free and it was offered to me by another companies without any problems before. There were also restrictions on driving cars to certain states - this wasn't mentioned during booking process. First car offered to me was dirty and had broken, loose bumper. Second had unbearable smell of Marihuana. I refused to take any of them and finally accepted third car. Dealing with person who swapped these cars (not desk agent) was only positive part entire car hire process. I will never use Advantage for hiring car in the future.

When we picked up the car the rental agent still managed to find an additional $200 of charges before we could have the keys despite our paperwork saying everything was included. Of course you are too tired to fight with these guys and to be honest you expect the last minute rip off at car hire places don’t you!

Car was great, very spacious

Booking process easy

The car i was provided at pick up was not the same as what I booked online. The car turned out to be dirty and alignment was very wobbly during the first three days of drive. I took the hassle to drive back to Orlando airport to swap the car because I felt very unsafe. Then advantage rent a car gave me another car as replacement, but then the car still not as clean as I expected, and the exterior had quite lots of scratch marks and dents (as photo shown)

Hope to receive more discounts

I had to take 3 different cars until I got one that had no problems. In addition, my contract spoke of a car and did not make local consultations, pushing it into a lower value car. Service was poor for employees, despite the difficulty of finding them when they were having trouble getting a car that was working properly.

First up, I'd like to say that I don't believe I dealt with Europcar - I always felt that I was dealing with Advantage. I say this because all dealings I have had with Europcar in Australia and Europe has been amazing. I sincerely believe that Europcar have been let down by their US agency in this case: the service of the counter staff at both start and finish was subpar: communication quality was poor (and this was mirrored by another couple at the counter at exactly the same time as me where both of us felt that we were being 'upsold'). After the pickup, I discovered that I had signed for insurance which I understood to be part of the original hire arrangement only to discover that it was extra insurance cover - which I did not require because it was covered by my travel insurance. The interior of the car was not clean - in particular the windscreen. This was immediately noticeable when driving in to the sun and seeing stickers, sticker remnants, glue and grease all over the windscreen interior. In short - I will not be recommending Advantage to anyone who might ask!

Easyrent - great experience as always. Thank you for the hiring process and for the assistance in attempting to sort out issues I was having.

John on the counter was great, very friendly and accommodating, but he was a bit evasive about what extras I needed to pay for and why. In the end they were added on without further consultation.

Very smooth pickup and drop off experience.

Great customer service.

Muy buena experiencia general. Rápido y cómodo.

Súper recomendable

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

The drop off location was tricky to find. The GPS takes you to Hertz in the lower level. When we used the ramp the representative confronted us because we came the wrong way --silly me! Then later she decided to take the car to the drop off herself. Then at the counter, I spend a while because the representative at the floor was supposed to close the contract and didn't. No much of a trouble only a little bit too long.

All was smooth!

受取、返却共にとてもスムーズでした。 グランドサークルを周る予定だった為、GPSナビを追加で借りましたが、これは使えなかったです。 結局、携帯のナビで行動しました。 GPSナビとi phonマップが毎回一致しない。GPSナビで出てくる地図の方が遠回りになる事が多かったです。

色々メールが届きましたが、英語なので分からない

車を無料でアップグレードしてくれたけど、有料道路の支払いオプションをつけろ、としつこかった。英語がダメな人だと完全に根負けしてしまうと思う。付けないとダメみたいなことを言われたけど、有料道路を使わない人には不要です。使わないなら使わないとちゃんと言うことをオススメします。私達はその押し問答で、諦めてもらえるまで、30分くらいかかりました。

値下げプロテクターで値下げされて有り難かった。

We didn't get the car from Europcar as booked but advantage which we'd never heard of! Got hard sell on pre paid toll charge and refuelling. Both were overpriced and and inaccurately sold we we found out after the event.