EUROPCAR CAR RENTAL REVIEWS IN UNITED STATES

Was not through Europcar who I used once before and never had a problem with. This trip was through ADVANTAGE, who is a disgrace.

Washer bottle empty, 12 Volt charger did not work so we were unable to charge or use our Sat Nav. Customer service assistant, when we picked up the car, gave us incorrect information about tolls and therefore we were charged for toll fees for the whole of visit when this was not needed.

Booking was smooth and easy. Price protector did exactly what it said and our price was reduced when price drop was noticed. All booking documents received and able t print easily.

The car was brand new Sedan Hyundai Elantra. The Waiting time for my turn advance to the counter was horrible, waiting time at least 60min. Your staff attending to my booking was trying to influence me to "upgrade" to a more durable care that can manage snow driving instead of proceed with arranging the unit which I had done pre-paid via online weeks ago at price I prefer. The upgrade offer was like US$150+ verses my pre-paid US$40. That's was a shoker to us when I realised it was somehow convincingly blabbered thruout and "upgrade" was arranged. Until I saw the paper to sign, I had decided not to proceed with the upgrade.

The car was not well wheel balance at 65 mph the wheel have a lot of vibration . The car did not have water to clean the windshield The only Key control had low battery difficulty to lock the car at some moments.

Great .fast

No

only1 person on the advantage car hire desk took nearly 1 hr to get the keys etc

Car definitely exceeded our expectations. Staff courteous and efficient

We reserved RAV4 (mid-SUV) but eventually they give us small JEEP. It's not real Europcar but another company to provide the rental service

Disappointing that Europcar didn't have an easy way for the car to use Denver's toll roads in a simple "pay as you go" way. I.e Several of Europcar's competitors at Denver airport fit tags to their cars, so that you can use the toll roads and simply pay just for the individual trips you've taken at the end of the rental. Europcar/Advantage don't do this. The advice from the staff was simply "don't use the toll roads". This was rather inconvenient.

Rent car support is very poor, does not work, and does not help the customer in dealing with problems.

Te counter staff try desperate sell more insurance, tolls, gps. Is so boring and almost a extortion asking more money all processing.

The car was in reasonable good condition. Service at the counter was good and quick. During the rental period we had a flat tire (we managed to install the spare) and exchanged the vehicle with no problems. Thank you for the good service!

Good booking platform, easy to use. Price drop feature is not really very effective. We booked well in advance of our trip but there was not a change in price.

A little more information regarding the operation of the car from someone would have been helpful. Like what type of fuel is needed etc. Oh yes and a smile helps.

No issue's

Car was poor and had loads of problems, which I reported and they helped out.

Car provided didn't have 4WD as requested. In order to get this we had to pay extra for RSP - when we needed to call the service centre the operator was totally useless and we ended up having to sort the issue ourselves

We requested a 4WD car but were told that the car class we had booked didn't have 4WD. Easyrentcars should have informed us of this or should make their website clearer

Car not clean enough from inside, asked for delayed service several miles ago

Excellent service

I was surprised to get a diesel car - but rewarded with excellent mileage and no loss of performance. Cup holders and centre console were a bit grubby but otherwise condition of car was very good. Staff all very friendly and efficient - absolutely no hesitation in going back to them again.

Booking easy and straight forward - no problems or complaints at all

I booked Toyota Camry. But they didn’t had Camry. Why? I have not heard KIA. I don’t like KIA.

For small upgrade fee we were able To het a better car with better coverage

Straight forward and simple to use

Long wait for the shuttlebus. Waited 90 minutes in the line to get the car, unacceptable. Will never use Europr/Advantage again.