CAR RENTAL REVIEWS ON GREEN MOTION AT HEATHROW AIRPORT, LHR

Acceptable overall. Just had some issues when returning the car.

We were caught driving in a bus lane by a traffic camera, and the road authority emailed GREENMOTION to pay a fine. GREENMOTION tried to charge me double with a late fee, thinking I didn't understand English. After I argued via email, they finally charged me the minimum fine.

I waited in line for almost two and a half hours, and then the process took another two hours. They asked all sorts of personal questions, like my job and home address, which I've never experienced in all my years of renting cars. The efficiency was low, and they even told me to inspect the car by myself. They said if there's an issue, come back to me. It was really frustrating.

1. There was no order in the queue, and no one managed it. 2. They enthusiastically encourage you to add extra options (such as insurance).

Green Motion is generally very good, but the Heathrow branch is located at the Holiday Inn which is currently being used as an asylum seekers holding area by the government and feels very insecure. Be aware that the depot does NOT open at 06:00 as reported by Qeeq and Green Motion's website but at 07:00. Note also that there is no toilet on site and no shuttle service to/from the airport apart from the hotel Hoppa bus service which is infrequent.

The car I received exceeded my expectations. I was very happy with it. However the car collection took a very long time. We lost a large part of our day especially because the shuttle bus took an hour to arrive and then made lots of stops before we arrived at Green Motion. There was hardly any fuel in the car so I had to quickly find a gas station to avoid breaking down.

Qeeq were efficient with our booking but the car rental company was not near the airport and the shuttle bus took ages to arrive at Green Motion.

I’m pretty sure I’ll use this company!

It’s very very easy and intuitive.

The car had damage on the back left of the boot which I told the staff about before I drove off. There was a message on the dashboard saying service required-4500 miles and then I noticed another message saying washer fluid required Clearly this car had not been checked over before I had it

QEEQ are very good. This is my sec time booking through them and will do it again

This is a fraudulent company that extorts money. When returning the car, they nitpicked to find damage that was not visible at all and insisted there was damage. Do not choose this company! They charge a deposit of over £1200 when renting, and then shamelessly deduct over £600 upon return. Other renters returning cars simultaneously were also charged. But because they were rushing for flights and were abroad, they all endured it. Fellow countrymen, do not rent from this company, they specifically target Chinese people. Scammers!

Forcing insurance sales, rude if you don't buy, difficult return process, finding faults

Long waiting times and inconsistent service

The staff were amazing and funny and suited me to my car perfectly. No hesitation in rebooking with them but I want QEEQ to get the recognition.

It was so easy to book this car with them - I have never heard of the company I got the car from but it was so easy and at a good price.

Couldn't rent a car, they asked for an additional 660 pounds before they would rent to us, so we didn't rent.

Great new car. Need for a deposit despite having excess insurance is a pain. Otherwise a very good experience for the price

Long wait to collect the rental car. Make it difficult to get to the counter with infrequent busses and no rebate on the bus fare. Rude staff and extortionate insurance excess forcing us to buy additional coverage at double the initial rental quote.

Green Motion is a scam company. We rented a car at London's airport in the UK, and already purchased insurance on a domestic rental website. However, when picking up the car, they insisted that our insurance didn't count and required us to buy their insurance. They said if we didn't, even a 1 cm scratch would cost us 800 pounds. We had no choice but to be ripped off by Green Motion. It didn't stop there. We did get a speeding ticket while driving in Liverpool. Green Motion emailed us and sent the police ticket, stating they don't care about the police fines, but they charge a 68-pound administration fee. We had to pay. After paying the admin fee, the police emailed us the next day asking for a 100-pound fine, which we paid. That was somewhat normal, but a month later, Green Motion took another 68 pounds from our credit card. We emailed them asking why, and they stated it was for a second fine, although there was no evidence or police ticket. After that, we had to cancel our credit card to prevent further unauthorized charges from Green Motion. This company is a total scam. We'll never rent from them again.

If you didn't purchase full insurance from the store, you'll likely be blamed for tire and glass issues when returning the car. When picking up the car, its condition was mediocre with many scratches. I took photos for a long time but didn't get clear pictures of the glass and tires, and was ultimately forced to accept the claim of damage when returning the car.

We booked a Mercedes Vito but were given a Fiat. Later, we upgraded to an automatic Volkswagen Transporter for 7 people. The rental company demanded an exorbitant upgrade fee of 2000 pounds (an extra 190 pounds per day!) which was even more expensive than other companies' rental fees for a 9-seater automatic at the same time! However, since we had already paid for the manual car, we had to upgrade with them... The vehicle already had several scratches, but they weren't all recorded on the inspection sheet. When returning the car, the company charged us an additional 450 pounds for a minor scratch on the roof. It feels like this company exploits customers to claim insurance. Will never use this company again!

They are always quick to help and not eager to rip you off. Just make sure you read the small print and you'll be fine. Theres a good team there.

Brilliant in pricing and ease of use.

Required various additional fees