BRISTOL AIRPORT CAR RENTAL REVIEWS

Best car hire yet. Walked in, told them my name and they never me the key. Brilliant!

I accidentally used the wrong card for the advance check in and the staff was kind enough to cancel it and allow me to use the card I had intended to use.

Hertz fulfilled their part of the deal well

Better detail about where to pick car up. Greater clarity about drop off procedure out of hours.

We were given a car that hadn’t been properly checked and had illegal tyres and a slow puncture which led to very dangerous driving.

The booking platform was good and resulted in a good price.

Super efficient ! Thank yu Mrs Angelica

I called from airport to get help and a gentlemen gave me all info i needed Thznk u

I had to wait and call twice for the operator at desk, because empty

Not so clear the whole process about insurance at booking time

The attendants both at pick up and drop off were extremely nice and friendly .

Great price, great value.

Car was great and the guy was very nice. Unfortunately, as I do not own a credit card, I incurred an additional 30quid per day charge in order to facilitate holding the deposit on my debit card. There are 'good' reasons for this I understand, and I appreciate that it is not really the fault of GM themselves, but why people who choose not use credit should be punished seems backwards and controversial! Needless to say the unexpected additional expense is pretty annoying. I have not had this issue with the bigger companies and so, sadly, guess it means I will stick to those in future, when I'd much rather support a smaller business. Shame, the car and service were otherwise exemplary.

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

All worked well.

Excellent

The fact that you have not updated your website concerning the new location of Alamo/Enterprise made me lose a lot of time, energy and patience. Would you kindly take the time to indicate the new car rental location at Bristol airport so that other customers do not get caught out by your out-of-date indications.

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Very well

friendly and efficient staff

It was very quick and easy. Great service. Great price and we got a new car. Overall very pleased!

The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good

Price drop protector did not work in this instance, however it did on my next rental. But the "Best price guarantee" does look as if it has been honoured, just waiting for it to be credited to my account. All in all very happy with the process

It Could be the registration, they have allready our registration.......

Very helpful, the usual add on’s with insurance, my mistake in not noticing there was a mileage restriction but fortunately we were not traveling that far and didn’t exceed it. Car was great

I did it all on line which was very easy

Simple, efficace et sans mauvaise surprise

was supposed to be charged £86.37 on pick up was charged£183

Happy with car, counter staff very helpful and overall experience very good.

Booking platform not too difficult to use so no issues.

Super helpful and informative. No messing around. Very friendly staff.

Yes, it took long to get to GM as they didn't pickup the phone. We ended up calling through airport info desk. It worked then. Then at GM we had to wait in line...not too bad but yes it took that much time (like 45 min-1 hour)

The price drop protector actually works. It is great.