SOUTHAMPTON CAR RENTAL REVIEWS

Waiting time on collection was too long and meant standing in the cold. Office closed on drop off so no idea about deposit or fuel situation.

The Duty Manager on the desk in /Southampton helped me over the phone.

Car was great although poor fuel economy.

Quick, easy and friendly.

Easy to complete the booking by mobile phone.

I. Not advertised in their arrival information, be aware that the Pickup point was at local hotel 400 yards walk from Airport Arrivals and no respite from the weather. 2. Not all the minor damage to the car was indicated on the vehicle hire sheet. When I returned the vehicle they were certain that there was extra minor damage to a wheel trim. However when I asked to check their past computer records, it was found that this damage had already been reported.

Simple booking process; good value.

Called the office and collected quickly from the airport. Brought to the office and soon on my way!

Had to wait for >40 minutes to be collected from Southampton airport as I was given the wrong directions to the collection area by Easirent head office. I was happy with the car and the hire cost but was charged £225 after drop off. At drop-off I disputed that I had caused damage to one tyre wall. The representative said they would investigate in case it was a previous issue since past customer(s) had badly damaged the hub cap on the same wheel. I've not yet received any explanation or breakdown as to the £225 charge 8 days later as Easirent customer services aren't on the phone and have not yet responded to my email. I'm very unhappy with the poor communication. Surely £225 is ridiculously excessive for replacing one tyre???

I was asked if I wanted insurance which I clearly declined. After some confusing conversation I was then charged £180 for something I did not want and when I asked for my money back the staff member refused to reimburse me. To make matters worse he then said he can prove I agreed with video footage which I was more then happy to review and to my "surprise" he wasn't able to show me. I will never make a mistake by using a cheap car rental company again. Very Very poor. The only saving grace was the staff member on my return was very good and helpful. what a great guy he was.

The pick-up point was at the far end of the car park which would have been a fag had I had more luggage. The staff were cheerful and friendly and Tony did his job very well.

No problems, although I think the extras on insurance should have been clearer at the time of booking.

Will make sure I never use them again

My experience was horrendous and cost me a fortune

DO NOT HIRE ANY CAR FROM EASIRENT I had a terrible e experience, with them starting by making me wait 40 minutes for the shuttle bus, or I could "get a taxi". Then they tried to say I was out of hours and wanted to charge me £60 extra on top of my hire, then wanted £1500+£100 deposit for a car with half full tank etc. I ended up walking out with no car, and a family looking to get a taxi in an industrial estate outside of town, which cost me £50. So no hire car and more outlay...even the taxi driver said he regularly has to pick people up there...so I cant have been an isolated cash. Stick to the mainstream companies...pay the little extra...because these guys will try their best to take more.ml eyes off you.

Great team at collection and drop off

All worked as expected

Excellent service from the staff at enterprise

Easy to use

I felt a bit railroaded into extras which were not clearly listed online at time of booking. I rented many cars from Southampton in the past & have not had to purchase any other extras when picking up car. It proved not to be as economical as others. also the inspection for damage before & after rental I did not feel was of same quality.

Very straightforward and helpful friendly staff.

Easy and as everything as expected. very helpful advice on what insurances to take and which not to upon pick up.

I got an even better car than I expected.

The extra protection insurance was not offered when I paid for the car so I took basic protection and on pick up, I paid extra, which should have been offered on the time booking.

Polite staff, first car i couldnt get on with they swapped no problem when they had something available, will use again.

Will use again

Easy pick up and drop off. Wonderful car quality. Everything was super easy!!!

There is no Alamo sign, only an Enterprise sign, so I spent some time trying to find where to go to get the car. Georgina at the pick-up desk was great; pleasant and thorough. Easy return process once I knew where the office was.

The front of house staff were very helpful. I was upgraded to a larger car which I did not like. It was a Fiat.