BRISTOL CAR RENTAL REVIEWS

We were given a car that hadn’t been properly checked and had illegal tyres and a slow puncture which led to very dangerous driving.

The booking platform was good and resulted in a good price.

I had to wait and call twice for the operator at desk, because empty

Not so clear the whole process about insurance at booking time

Everything went perfectly. Awaiting my deposit back.

It was fine

There was a minor issue with the fuel tank not being full and having to overpay for fuel as a result, but otherwise fine service.

Got given a Skoda Octavia which was OK. The counter staff however, were brusque to the point of being rude, we got told off like school children for a small amount of dirt on the floor carpets. Also, this branch of Budget charged us £100 for an additional driver when another Budget branch in Bristol did not charge my brother in law any extra fee for an additional driver for his rental for this same trip. Overall, I will not book with this branch of Budget again.

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Very well

The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good

Price drop protector did not work in this instance, however it did on my next rental. But the "Best price guarantee" does look as if it has been honoured, just waiting for it to be credited to my account. All in all very happy with the process

It was very quick and easy. Great service. Great price and we got a new car. Overall very pleased!

It Could be the registration, they have allready our registration.......

Car was as expected. Lady on counter was super helpful and nice, got us the best deal available

Car was great and the guy was very nice. Unfortunately, as I do not own a credit card, I incurred an additional 30quid per day charge in order to facilitate holding the deposit on my debit card. There are 'good' reasons for this I understand, and I appreciate that it is not really the fault of GM themselves, but why people who choose not use credit should be punished seems backwards and controversial! Needless to say the unexpected additional expense is pretty annoying. I have not had this issue with the bigger companies and so, sadly, guess it means I will stick to those in future, when I'd much rather support a smaller business. Shame, the car and service were otherwise exemplary.

Excellent

The fact that you have not updated your website concerning the new location of Alamo/Enterprise made me lose a lot of time, energy and patience. Would you kindly take the time to indicate the new car rental location at Bristol airport so that other customers do not get caught out by your out-of-date indications.

It seemed a bigger, better car than I expected. Excellent value, especially as it was a one-way rental. The pick up agent didn't try to upsell me on anything, which was refreshingly unusual.

Best car hire yet. Walked in, told them my name and they never me the key. Brilliant!

I accidentally used the wrong card for the advance check in and the staff was kind enough to cancel it and allow me to use the card I had intended to use.

Super efficient ! Thank yu Mrs Angelica

I called from airport to get help and a gentlemen gave me all info i needed Thznk u

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

All worked well.

Hertz fulfilled their part of the deal well

Better detail about where to pick car up. Greater clarity about drop off procedure out of hours.

The attendants both at pick up and drop off were extremely nice and friendly .

Great price, great value.

friendly and efficient staff