MELBOURNE CAR RENTAL REVIEWS

the receptionist told me that should buy insurance with them which is around $50 per day, and told me it may spend 1 year to claim online with ERC, she scared me a lot. Also, she charged me $908 on my card but did not explain what are they including...it just said preauthorization, I am waiting for the refund of preauthorized now. The car was not very clean, and there was an Ineffable smell.

Easy and smooth, but no Australian Service Phone now.

Good cars, good service

Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.

Easy process just need more information on deposits and security bonds

good

short notice and price abit high

Counter staff took while to sort car, busy with one member of staff!!

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

We arrived close to midnight and spend sometimes waiting for bargain pick up shuttle to pick us up from the airport.

Price drop protector is fantastic!

El coche tenia mas de 150.000km y era super antiguo.

Staff were great and professional. The car that was given to us was the car we chose during booking.

The easiest car rental app to use.

Arrived 15 minutes early but was told that I could only start the paperwork and collection at the exact time. Had to wait.

Had to rebook car and paid a higher price for the same booking as EasyRentCars auto cancelled my booking

Good service

Great service

Excellent. Would have expected GPS as standard for type of car we hired.

Excellent. would have expected GPS as standard for the type of car we hired.

There is a lady who is extremely rude and unkind. Other than that, it’s all good

Good platform to book cars from different car rentals

Have used Europcar many times, both OS and in Australia, and never had a problem.

Cost with Easyrentcars- $100 Direct with Europcar would have been $180. Other companies, similar prices. No brainer....

The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience

The counter service was good.

Got a brand new car. Smooth transaction. Not much time taken.

Upon arrival I was informed the excess had changed from ~$4200 AUD to ~$5200 AUD. What?! This is ridiculous and incredibly sneaky. I was told it was in the terms and conditions - so who has time to sit and read the fine print? Hardly anyone would do this. The excess is worth more than the car.

GOOD

The condition of the car asthetically was bad. Scratches and dings around the car. Booked a Toyota kluger but ended with a Nissan Pathfinder which was dated and old.