“convenient car rental, but no flexibility after booking was made”
About Apex:9.0/10
very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.
About QEEQ:10.0/10
I had to cancel another booking I had and change to this one, and it was smooth and easy.
The car was generally well presented. I did however find some damage to the front bumper that had been sprayed over but washed off. In fairness I mentioned this and they accepted it and promised to repair it properly
Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.
About QEEQ:10.0/10
I had no problems at all, that I can remember, with the booking process. We had a problem with the first car we received and using the web platform to address our problem was excellent. We were contacted in a very timely manner and were helpful in dealing with the problem.
The car was great for a small car.
The Melbourne pick address wording is different to what is actually displayed so that was confusing and we needed assistance
Our whole experience with Apex has been incredible - particularly as I am a young driver. I have rented cars from various other providers and I would now never go elsewhere.
Apex were the best value rental agency, with no charges for underage drivers, or additional drivers. On top of that, the car was perfect for our entire journey.
About QEEQ:10.0/10
On the whole, the platform was perfect for our needs, customer service were quick to respond and accurate with their replies.
“I would like a full refund as the vehicle provided was heavy and consumed more fuel to Sydney.”
About Apex:2.0/10
Apex did not provide the Mitsubishi or similar vehicle but provided a granddad people carrier!!!!
Apex staff refused to honour the reservation despite several requests.
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