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Last updated on: July 24, 2024
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58Airport Locations
Map View of Car Rental Locations in Melbourne
Apex
8.6/10
East Coast
8.3/10
AVIS
8.6/10
Europcar
8.3/10
Budget
8.7/10
Hertz
8.8/10
Dollar
8.8/10
BARGAIN
8.1/10
Rush Car Rental
7.8/10
Alamo
7.7/10
DRIVELINE RENTAL
7.8/10
Shouqizuche
7.9/10
Jucy
7.3/10
Keddy by Europcar
10.0/10
ACE Rental Cars
8.3/10
Thrifty
8.5/10
Everything Fleet
10.0/10
Aucar
8.0/10
Enterprise
8.6/10
Advance
9.1/10
CHEAPER CAR RENTALS
6.0/10
YESAWAY
10.0/10
Lease X
6.0/10
GREEN MOTION
9.5/10
Auz Rental Cars
9.0/10
Cheapa Campa
10.0/10
Cheapa
7.5/10
EZU
8.6/10
britz_motorhome
8.5/10
Gipin Car
8.7/10
apollo_motorhome
7.5/10
Firefly
8.6/10
Great Rentals
8.4/10
Tripz
9.0/10
CARHOOD
7.9/10
Atlas
6.9/10
AERODRIVE
9.5/10
KOOCAR
7.1/10
WGD Cheapa
4.5/10
National
8.7/10
Dr.Trip
4.8/10
APOLLO
8.1/10
Melcar
9.6/10
Jace Car Rental
7.3/10
Red Spot
7.8/10
ATLAS CAR RENTAL
10.0/10
Alpha Car Hire
8.4/10
Reviewed: July 26, 2024
The car and the pick up and drop off experience at APEX was perfect. Fast, friendly and no problems.
Reviewed: July 20, 2024
If you miss the pickup time, the store won't contact you. My flight was delayed and the store closed for the day at 5 PM without reaching out for a late pickup option. This left me stranded at the airport and I had to take a taxi and return the next day. Even the next day, they didn't contact me to confirm any details. The car I received was not very clean inside, and some interior parts were damaged, so I had to take photos to avoid future charges. The most disappointing part was that I forgot two down jackets in the car, and after returning the car, the cleaning staff took them and didn't admit it. They were a boss and a dotti down jacket. This company is cheaper compared to others, but since it's not located at the airport, it's inconvenient for pickup and drop-off. Nowadays, there are all kinds of people in Australia, and their behavior varies greatly.
Reviewed: July 15, 2024
Very satisfied; will rent again next time if there's a chance.
Reviewed: June 23, 2024
Smooth communication, both pickup and dropoff were quick without queues. The car was relatively new, with less than 10,000 kilometers. It's a small company, which might explain why my request for a vehicle upgrade wasn't fulfilled, possibly due to limited resources.
Reviewed: July 16, 2024
Make sure to confirm the insurance, they often don't recognize third-party purchases.
Reviewed: July 11, 2024
Wanted a Corolla but got an MG3 instead, which they said was of the same class. Personally felt it was smaller, making it difficult to pack luggage. The car was relatively new with just over 17,000 km on it. Drove 1400 km in 4 days. The engine was a bit weak, especially on hills. Otherwise, the experience was quite pleasant.
Reviewed: July 19, 2024
Very satisfied, the information provided was accurate and complete.
Reviewed: July 8, 2024
The overall service was good, explanations were clear.
Reviewed: July 5, 2024
Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.
Reviewed: July 19, 2024
Very satisfied! It was practically a new car with that new car smell, and it was very clean.
Reviewed: July 16, 2024
Very satisfied. As expected from a big company, instructions were clear. I got a free upgrade, and the confirmation message after return was very clear, with no extra fees.
Reviewed: May 18, 2024
Very satisfied, they provided an introduction during pickup.
Reviewed: July 16, 2024
Overall quite satisfied. Originally the car was a bit small, so we changed it and added 367 dollars.
Reviewed: March 25, 2024
They tried every possible way to make me buy additional insurance. Delays in paying toll fees resulted in late charges.
Reviewed: February 29, 2024
The staff at the rental company were very friendly. However, they required a 100 AUD deposit for highway tolls, which I wasn't sure would be adjusted based on actual usage. I didn't end up needing that much for tolls.
Reviewed: May 28, 2024
Quick pick up no hassle on the road in 10 mins. Friendly counter staff who always try to upsell insurance you’ve already paid for!
Reviewed: May 14, 2024
Pretty good, but there's one thing to note. Many cars have a sticker on the fuel cap that says unleaded 95 only, but if you check the car's manual in the glove box, it usually says that 90 or above is fine. So, you can use 91 and don't need to buy the expensive fuel.
Reviewed: June 19, 2024
Highly recommend Wilson! Great attitude, clear explanations before rental, and very efficient when returning the car!
Reviewed: February 12, 2024
I waited at the airport for over an hour before someone came to pick up the car. Two days in advance, they told me that the car I reserved was no longer available and gave me a high-mileage Outlander instead (they said it was new, but it turned out to have 140,000 kilometers). The car shook while driving... Additionally, when I was refueling the car before returning it, they initially told me it required 91-grade fuel, but then suddenly said it needed diesel. When I got to the rental location, they forced us to get 91-grade fuel, which was more expensive. The overall experience was terrible, and they did not mention any extra fees for highway use. Be warned, Rushcar, LeaseX, and YESAWAY are all the same rental company—avoid them!
Reviewed: July 11, 2024
The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.
Reviewed: March 13, 2024
the car struggled on inclines as MG not a strong car! But did the job, so all good.
Reviewed: December 7, 2023
Car condition was great and clean! The pick-up and drop-off process was super fast.
Reviewed: November 22, 2023
Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.
Reviewed: July 9, 2024
The service was good and thorough. The staff were also friendly.
Reviewed: April 3, 2024
Not enough staff, resulting in poor service. When returning the car, there was a middle-aged lady who was very slow and unhelpful. Although we arrived first, she served a foreigner who came after us. We waited at the drop-off point for 40 minutes before she finally drove us to the airport. She even asked us to keep an eye on the office door. Extremely poor service.
Reviewed: February 4, 2024
Overall satisfied, no hidden charges, both pickup and drop-off are very quick.
Reviewed: December 28, 2023
When booking, we booked a compact car, the cars shown were a Hyundai, Toyota or something similar. We got nothing at all like advertised. The car assigned to us was a Toyota Corolla, nothing compact about it. It was in a terrible condition, scratched, dented and dirty, not even bird poo was cleaned of the windscreen. We complained bitterly and were then offered a slightly later model Corolla but still a very old car with numerous dents, scratches etc but cleaner (they did have to clean it before we drove it away). Will we use you again? A definite no.
Reviewed: December 16, 2023
走行距離17万キロの車でしたが調子は良くしっかり整備されている印象でした。今回はメルボルンで借りてシドニーで返却しましたが料金が他の会社より安く助かりました。
Reviewed: June 17, 2024
The staff is very nice and easy to communicate with. They actively help resolve any issues.
Reviewed: May 26, 2018
Like: Overall good
Dislike: I like the car. Good for drive
Reviewed: June 15, 2024
The car was in good condition, the process was simple, and the price was fair.
Reviewed: May 8, 2024
There is a shuttle service at the airport, which is very convenient.
Reviewed: April 8, 2024
We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.
Reviewed: February 25, 2024
Very enthusiastic and thoughtful, they even helped me get a larger car.
Reviewed: May 6, 2024
The overall service was okay, but there were only two staff members at the counter, leading to long wait times.
Reviewed: April 21, 2024
We had difficulties with starting the engine so many times… the condition is not good.
Reviewed: March 15, 2024
Located together with Hertz and other companies; any counter can handle it. The car had some scratches when picked up, but the staff noted it comprehensively. Changing the car was also easy, just handed the key to the staff.
Reviewed: May 22, 2024
Did not provide the car as per the contract and charged an extra 375 AUD for a different car.
Reviewed: May 6, 2024
Car was so neat and well cleaned and in good condition. Staff has been very helpful and Pickup and DropOff has been absolutely easy.
Reviewed: April 27, 2024
The return of the AU$200 deposit has been slow, needs to improve efficiency!
Reviewed: April 4, 2024
The conditions of seat was really bad. All the seats had stains. They need steam cleaning or need to get seat covers change. The car seats looks really unhygienic
Reviewed: March 4, 2024
Car condition was great. Had to extend the vehicle hire due to airline change of times. Very appreciative for their accommodating my request. Will use for future vehicle rental
Reviewed: January 3, 2024
The car was overbooked, had to wait for a few hours with no certainty if we would get a car, so we were forced to upgrade and pay extra for a larger seven-seater. I think the upgrade should have been free, not forcing us, the consumers, to pay more.
Reviewed: August 21, 2019
The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you
Reviewed: July 29, 2019
The car was basic. Many features were absent. Despite being a medium size SUV, there was little legroom in the front.
Reviewed: June 21, 2022
Process was very smooth, from the airport pick up to the actual collection of the car with courteous and helpful staff. Liked that I could just pick and drop the car off within the drop of a bat.
Reviewed: December 8, 2020
I appreciate the service from Rick at Adavance. Thank you!
Reviewed: February 22, 2024
The store staff were very friendly and communication was smooth when any problems arose.
Reviewed: December 4, 2023
The car pickup experience was quite poor. The staff provided almost no service, barely even covering the basics. Returning the car was normal, can't say it was good.
Reviewed: August 10, 2023
Efficient and easy pick up and drop off, helpful staff
Reviewed: November 30, 2022
Car was very good with cruise control and car play - it helped alot during our trip to Great Ocean Road.
Reviewed: April 11, 2021
I booked a Toyota, but got a very underpowered Hyundai instead. Also I thought I had booked Melbourne Airport drop off, but they don’t have a drop off point there.
Reviewed: December 21, 2022
The steering wheels was shaking when drive 80km or above. More important is safety concern when drive 90km on highway, the vehicle sway left and right which constantly require very focus attention to correct back to lane and holding steering wheel firm. At first, I thought it could be strong wind but when met up my brother in law on the 3rd day, who is car mechanic in Melbourne, told us the tire is worn out and cannot drive fast, as it is dangerous. Thus, throughout the trip was negative experience driving at slow speed which wasted alot of time at long distant travel. Suggest your mechanic check the wheel condition and shakyness of the steering wheel as poise safety concern.
Reviewed: August 18, 2022
At first, I thought Apollo and Cheapa Campa were different companies based on the listings, but I realized they are the same company when I arrived. We were served by an employee named Carmel. There was no aggressive upselling like some friends experienced in Europe: the staff explained their services, and it was up to us to decide. Carmel was friendly and patient, answering all my questions with a smile. As it was my first time renting a campervan overseas, I had listed questions about basic operations, gas, water, electricity, and fuel on my phone the day before picking up the vehicle. Carmel answered all my questions thoroughly. According to Carmel, the Toyota we rented was 4 years old. Over four days and three nights, we drove nearly 800 kilometers: from the pickup point along the Great Ocean Road to Tower Hill Wildlife Reserve west of Warrnambool, bringing the total mileage of the vehicle to 200,000 kilometers. For a road as wide as the Great Ocean Road, the vehicle's condition was satisfactory.
Reviewed: January 22, 2020
The company upgraded us to a Mercedes Sprinter. The vehicle was very large, and having never driven such a big car before, I was quite nervous.
Reviewed: August 25, 2019
It was almost 4 PM when we returned the car. Luckily, Raymond, a Chinese staff member, was still on duty.
Reviewed: August 17, 2022
Inner condition of the car was quite dirty and not in a washed condition. It was an easy pick up however it would be best if Cheapa provides free pick up shuttle.
Reviewed: January 25, 2022
The overall service was almost non-existent. The app mentioned an airport shuttle service since the store is a bit far from the airport, but there wasn't any. The store always seemed to be unstaffed. There were two main issues I was unhappy about. First, the baby seat. I called ahead to confirm it would be installed, but on the day, it was just placed on the car seat and not installed. The elderly gentleman handling the car handover had no idea how to install it. I had to look up instructions online to install it myself. Second, the car was swapped last minute and had issues. The battery was dead, and I couldn't start the car the next day, almost missing the wedding I was going to attend. In summary, the service was basically non-existent.
Reviewed: August 1, 2021
A small scratch could cost thousands or even tens of thousands in RMB for repairs.
Reviewed: March 18, 2020
Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.
Reviewed: March 13, 2020
The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
Reviewed: May 25, 2020
Relatively easy to deal with, lengthy contract and not user friendly and expensive if any problems with contract.
Reviewed: April 8, 2020
Good value for the cars on offer, good luck with everything guys!
Reviewed: April 2, 2020
Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.
Reviewed: March 31, 2020
The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.
Reviewed: November 26, 2019
Convenient pick-up and drop-off, and friendly staff.
Reviewed: May 28, 2020
The car was very fast, the rental company had excellent service, and the car interior was very clean.
Reviewed: November 22, 2019
car was of a lower category than what was listed on firefly
Reviewed: October 26, 2019
The service was provided by Hertz. Service from big companies is always top-notch.
Reviewed: September 23, 2019
Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.
Reviewed: February 23, 2020
The team at great rentals where great. Smooth pickup, easy rental process, and smooth handover processing. Definitely going to book with these guys again.
Reviewed: January 30, 2020
Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.
Reviewed: January 2, 2020
Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.
Reviewed: February 5, 2020
The attendants who received us in Melbourne were not very friendly and did not insist on helping us with the difficulty of understanding English. The car was ready, but not very clean. When we had the car incident they were even more snobbish, wanting to transfer the blame for the accident to us, but we believe it was a fatalista. The two Sydney attendants were very friendly and welcoming.
Reviewed: January 5, 2020
2nd time using tripz car service via a third party and have always been great! Will definitely use their service again. Counter staff is very friendly and helpful.
Reviewed: December 8, 2019
Excellent. Would have expected GPS as standard for type of car we hired.
Reviewed: November 30, 2019
Overall, no major issues, but smaller companies tend to be strict, such as a A$25 fine for sand in the car. However, we did go to the beach and were not fined, so they probably only fine for serious cases.
Reviewed: December 15, 2019
Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.
Reviewed: November 27, 2019
Great services & friendly staff. Helped me much on the booking trouble. will be back
Reviewed: October 21, 2019
Excellent service , average vehicle.. Though it was OK for the price.
Reviewed: December 3, 2019
Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door
Reviewed: November 30, 2019
I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!
Reviewed: November 25, 2019
Took a deposit of $1000 and the vehicle is dirty when I took it. Both interior and exterior
Reviewed: November 25, 2019
the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean
Reviewed: November 26, 2019
We have used a lot of rental agencies at Melbourne Airport (and I mean a LOT) and this was by far the best we have used
Reviewed: October 16, 2019
Very easy process. Guys were very acommodating and helpful
Reviewed: October 12, 2019
I am extremely happy with the CS at aero drive. There was a slight issue with me getting picked up at the airport but they gave me an upgrade to a very comfortable premium SUV to make up for the delay. My stay of 10 days in Melb went really well and the amazing car was a cherry to the cake. The pick up and drop of in the premises were quick. Thank u John and Adam.
Reviewed: October 10, 2019
The people working there are really helpful . Excellent work there
Reviewed: October 4, 2019
The car was upgraded and it was an excellent process. The staff, Darren, was very professional, efficient and courteous. He went through the process in detailed to ensure all goes well. Kudos to AERODRIVE and Darren!
Reviewed: August 21, 2019
Extremely dissatisfied! Due to a small scratch that required a claim, the rental company charged the deductible, which is normal. However, the deductible was much higher than the actual repair cost. In this case, the third-party repair shop should have provided the invoice to Koocar, and then Koocar should have refunded me the difference. But Koocar took a whole year to refund because the third-party repair shop did not provide the invoice. During this year, I contacted Koocar multiple times, but they did not respond to my WeChat messages (I have screenshots to prove it) or answer my calls. I had to ask Zuzuche customer service to contact the rental company. It was a total waste of time and effort. This is a Chinese-owned company, and I personally feel it is very unprofessional.
Reviewed: January 31, 2019
Initially, I was told that the credit card would only be pre-authorized for the deposit and no actual charge would be made. However, they ended up charging me AUD 700. At first, customer service from Zuzuche denied the charge and even claimed they had explained everything to me via WeChat without actually contacting me. After multiple communications with customer service, they finally admitted to charging AUD 700. Although Koocar eventually refunded me, I lost over HKD 100 due to bank fees.
Reviewed: November 8, 2018
The service was excellent, very warm, patient, and thoughtful.
Reviewed: February 16, 2019
Never choose this company. When you arrive at the airport and call them, no one answers. When you call the shuttle, they say they haven't been informed of any customers from this rental company. I couldn't even get the car I reserved, which caused a delay in picking up the car and they refused to refund me. It’s disgusting, a dishonest company. No wonder their rating is so low.
Reviewed: January 3, 2019
The car rental fee is not cheap, there is surcharge charged by National when u picked up the car. the overall with full insurance is nearly the same as big brands like Hertz. but Hertz have clean and new car, but National provide a dirty old car. The car provided not really match my need. I rent a car from hertz before National and I can put all my luggage inside the car, But National Large SUV cannot as they provide a smaller car than what I rent. I asked for help and they just said they have no other car can be provided. Very poor services and I will never rent a car from National.
Reviewed: December 26, 2018
I deposited 1000 AUD, but it's been a month and a half since I returned home and I still haven't received it back. I don't understand why.
Reviewed: November 20, 2018
The pickup location was not the one specified at the time of booking. We had to wait for an hour before the staff arrived.
Reviewed: October 24, 2018
When I rented a car on August 29th, the rental company stated that the deposit would be refunded within a month. By the end of September, they claimed they couldn't refund the deposit due to the company's holiday (this is an Australian rental company, yet they observe China's National Day). Afterwards, they came up with various excuses not to refund the deposit, and sometimes the company's customer service did not respond. At the beginning, the rental company's staff said that there would be a processing fee if I used a POS machine, but if I used a QR code to scan with Australia's Royal Pay, there would be no fee. I paid a deposit of 5064 RMB, but finally, the company refunded only 5000 RMB citing the processing fee (while asking for the deposit, they also mentioned they could refund the full amount).
Reviewed: March 14, 2018
Scheduled to pick up the car at 2:45, arrived on time but had to wait for nearly an hour to get the car because it was being washed. Washing a car for an hour? The person who handed me the keys was a Chinese woman with short hair, speaking broken English, asking me to wait because there were foreigners ahead of me who arrived earlier. We weren't even renting the same car, so what's it got to do with me if someone else is waiting? If my car is ready, just give me the keys. I couldn't understand her logic at all. When I asked her to check how much longer it would take, she just told me to wait, saying couldn't I see there were others waiting? A Chinese employee being overly polite to foreigners but arguing with a fellow Chinese customer is off-putting. Definitely not renting from them again.
Reviewed: November 17, 2017
The service was thoughtful, and both picking up and dropping off the car were very convenient.
Reviewed: August 23, 2017
The car was not arranged in advance. Upon arrival, we were informed that the originally booked model was unavailable. We waited a long time for another model to be arranged.
Reviewed: January 2, 2018
Like: Reliable car with excellent fuel economy
Dislike: Nothing
Reviewed: January 31, 2017
Not at the airport, but the shuttle service was very convenient
Reviewed: September 14, 2016
This is a fantastic rental company located not far from the airport, with a 7-Eleven gas station nearby where you can fill up the tank before returning the car. It's very convenient. I was helped by a very friendly guy from the northeast. He picked us up from a McDonald's near the airport in the morning and dropped us off at the airport after we returned the car. They offer pick-up and drop-off services around Melbourne Airport, which is very convenient. The car was a 5-year-old Crown in great condition. The rental price was less than 400 per day, and it was very fuel-efficient. We drove nearly 600 kilometers on the Great Ocean Road with a third of the tank left. It cost around 0.5 per kilometer. I was very satisfied with this rental experience and highly recommend this company.
Reviewed: September 6, 2013
Additional insurance charges were applied when picking up the car.
Reviewed: August 25, 2013
Picking up the car was very convenient, everything was prepared in advance. I got the car within 5 minutes.
Reviewed: June 19, 2024
After arriving at the shuttle pick-up point, I tried contacting the store with my domestic phone, but for some reason the IVR system didn't work, making it impossible to reach the store. However, the store staff provided good service; both picking up and returning the car were smooth. I even took the company shuttle to the airport, which was heartwarming. Overall, I am quite satisfied with my first QEEQ overseas car rental experience.
Reviewed: March 28, 2024
Car was good, small air leak in the rear left but wasn’t an issue and I let the hirer know about it.
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