CAR RENTAL REVIEWS ON ATLAS IN MELBOURNE

We were given a VoxWagon Golf instead of the toyota Yaris. The car was filthy and reeks of cigarette for the whole 24 hours that we had it. There were lots of fluid stains on all the seats too. They shouldn't rent out this car to anyone! It took 30 minutes for Atlas to pick up the phone when we called them from the airport for pick up, which is after 9am, their opening time.

Very satisfied with the service.

Very satisfied with the service.

The vehicle had a significant dent and many scratches. It was dirty on the outside although very clean on the inside. Unfortunately the pick up process was nearly an hour long. Although the staff member serving was incredibly polite and apologetic he was very slow and was alone attempting to serve numerous customers picking up vehicles. The price would have been outstanding had the vehicle been immaculate. I guess you get what you pay for. Overall a fair vehicle for the money and a friendly staff member on pick up.

90 minutes spent on pick-up due to long queue. Car was dirty from outside and inside. The technical condition of the car was not acceptable, brakes and suspension were making noise.

Atlas should not be a recommended provider on Easyrentcars.com

They had no car for us! And other people were dismissed as well due to shortage of cars!

I was given with a Free upgrade, Vehicle condition was OK, check in was quick, the person at the desk explained it well (me being the first time renter). I feel Atlas was a good deal considering the cost and the support i got.

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

Pick up process is extremely slow during busy times.

I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!

Would prefer not to have to drive car up to the 9th floor.

the car meets my expectation.

Our experience with EasyRentCars is excellent. Surely I will recommend it.

Not full fuel at pick-up time and the car was very dirty.

Car was alright! Worth a try!

overall a fast process to get the car

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Very easy to book with this .com.

Value for money

Easyrentalcars charge international transaction fee

Friendly and helpful staff/call centre

All is well, thank you very much.

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

Took a deposit of $1000 and the vehicle is dirty when I took it. Both interior and exterior

Very happy with the car & entire rental experience.

Booking was quick and easy. Very happy with the price of the vehicle.