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Apex, Melbourne City Car Rental

Apex 2000+ ratings, 16 reviews

Melbourne, Victoria, Australia

8.4 / 10 Very Good

Apex - Melbourne City Information, Car Rental Instructions & Policies

Store Location

Unit 28, 99 Spencer St, Southern Cross, Victoria

Telephone

(04) 6697 8293 / 1800 2739 2277

Pickup from Branch or Car Park & After Hours Pickup

Pickup instruction is being collected.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -15:59
08:00 -17:59
08:00 -17:59
08:00 -17:59
08:00 -17:59
08:00 -17:59
08:00 -17:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 500-400030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master

UnionPay Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 8.24/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 12/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
USD 12/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 12/day

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Phillip Island, Mornington Peninsula
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed:
Fraser Island, Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Melbourne City Heliport

6.9 mi from Essendon Airport

11.9 mi from Melbourne Airport

Railway Stations

Nearby Southern Cross Station

0.4 mi from Flagstaff Train Station

0.8 mi from Flinders Street Station

Hotels

Nearby ABC Accommodation - Spencer Street

Nearby Southern Cross Serviced Apartments

Nearby Southern Cross Serviced Apartments

Other Landmarks

0.8 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of Apex Store Location
coordinates: -37.816632 144.952716

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.4 / 10 Very Good

  • Vehicle condition: 8.3
  • Vehicle cleanliness: 8.3
  • Spaciousness: 9.1
  • Counter staff: 8.3
  • Pick-up location: 8.0
  • Drop-off location: 8.7
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • I.Baharuddin

    Melbourne

    8 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Like: Nice holiday with family
    Dislike: None
    Read More >
  • A.WONG

    South Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Like: Car in Good condition Nice stuff
    Read More >
  • B.Gonsalves

    Melbourne

    8.2 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Like: process went smoothly
    Dislike: Not hearing about the $2750 charge for vic customers despite reading all the terms and conditions.
    Read More >
  • A.Nocom

    Melbourne

    8.7 /10 Very Good

    Reviewed: Monday, July 26, 2021

    We are not sure which rental company are dealing with.
    Read More >
  • J.Wilson

    Melbourne

    5.3 /10 Average

    Reviewed: Monday, July 26, 2021

    Very disappointed to be issued a car which, once you got into daylight (as opposed to being in the Southern Cross car park) had a damaged windscreen. This was reported ASAP (within an hour), but only suggestion was can you swap it over when you get to Sydney, some 750 kms.
    Read More >
  • Anonymous

    Melbourne

    6.3 /10 Average

    Reviewed: Monday, July 26, 2021

    The car had not been cleaned, the outside was still dirty, the seats were stained from liquid spillage, carpets and foot rests were dusty and dirty. The child seats had not been cleaned or wiped over either. We had to wipe over the car and seats ourselves. The car was quite old, the doors sometimes became jammed, the key lock did not always work and it did not have a reversing camera for safety. One should be installed. the child seats had not been pre-installed upon pick up so I had to wait for them to be installed and they did not have a tether extension for one of the child seats so we couldn’t install it where we wanted to along the back row of seats. This is something that the company should stock, they are inexpensive and easy to use. There was no manual in the car so we couldn’t work out if we were using the anchor points correctly. It was dark and the employee didn’t even have a torch so we both had to use our phone lights- absurd! Pick up time took close to an hr, one employee at the desk either didn’t know how or couldn’t process my pick up so we had to wait for the other employee to finish his phone call.
    Read More >
  • M.Jones

    Melbourne

    8.3 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Everything was fine apart from upon pick up the member of staff was very rude and abrumpt, and also on his phone the whole time. My second visit the member of staff was alot friendlier and offered me an upgrade.
    Read More >
  • Anonymous

    Melbourne

    7.3 /10 Good

    Reviewed: Monday, July 26, 2021

    Nil
    Read More >
  • Ped MEd

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    I rent cars wherever I travel! Apex just became my #1. I have never seen such respect for customers, from the moment of pickup (front desk) up to the end! Polite and smiling people! All the other companies have hidden payments for the last moment; NOT with Apex! Congratulations! You exceeded my expectations!
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Monday, July 26, 2021

    The staff are always very friendly. I’ve been booking with apex quite frequently and they never fail with impeccable customer service and the cars they provide are very nice.
    Read More >
  • A.Aguiar

    Melbourne

    9.3 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Excellent staff.
    Read More >
  • K.Beh

    Melbourne

    8.7 /10 Very Good

    Reviewed: Monday, July 26, 2021

    I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.
    Read More >
  • Anonymous

    Melbourne

    9 /10 Excellent

    Reviewed: Monday, July 26, 2021

    The counter staff member at Apex Melbourne city office was extremely helpful and pleasant. The car was fairly new, clean and in good condition. Overall, we were happy with Apex car rentals and would use them again.
    Read More >
  • D.Houghton

    Melbourne

    8 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Counter staff took while to sort car, busy with one member of staff!!
    Read More >
  • Y.Byeon

    Melbourne

    8.3 /10 Very Good

    Reviewed: Monday, July 26, 2021

    Generally okay, but I didn't expect there was compulsory deposit for accident.
    Read More >
  • V.Khuu

    Melbourne

    9.7 /10 Excellent

    Reviewed: Monday, July 26, 2021

    Very friendly staff (Geof) at Southern Cross Terminal.
    Read More >

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