BUDGET CAR RENTAL REVIEWS IN UNITED STATES

Disgraceful lazy and rude service, charges from card taken and not refunded promptly

Cars were in excellent condition.

It really helped me find good car in cheaper prices

Rented a Camry but wanted an AWD and had to pay 140USD for the 7 day rental to upgrade to a larger Mazda CX-90 SUV. To my horror on the 4 day of use the car was unable to open and it took us almost an hour before we could reach the budget service line. In the end budget arranged a mechanic which took 1.5 hours to arrive and we had to rush to the Sea-Tec for my wife's flight via uber. Budget arranged another replacement car at Sea-Tec but it was 100% confusion. The replacement car was not available, and was given a chevrolet sedan which I disagreed given the higher price I paid for the SUV. Took me another 45 min to find a replacement car which was a RAV4. The car had its maintenance light signal on the moment I entered the car but I had no choice little did I regret picking up this car which had wiper issues when I was driving down Whistler mountain on a rainy day. It was extremely dangerous for my entire family who were in the car who feared for their lives the entire journey. I am requesting a full investigation on the poor, unsafe cars on Budget!!!!

I'd booked a rav4 6 weeks before arrival. It was not the car I pre booked. The young man on the counter was useless. Sent me to another collection point 30mons drive away where I was told I could swap for the car I booked The agent on the desk was even more rude and unhelpful than the first guy. Summary ... make sure you get written confirmation with regards your order before arrival.

All are in order and convenient

Need more information on insurance in the total price included/excluded with the rental and not over at counter when picking up which can cause a queue and time wasting.

i initially got a suburban which was extremly dirty and in poor condition, i went back to budget and they did their best to gove me a batter car. thanks for Katty's effort, my experience was great

all good, cheapest price and delivered as promised

The car wasn’t in good condition, it has a very nice sound. Consuming high energy.

Thank you , but The car was not that I have chosen when I booked

Quick and easy.

I was very happy with the service.

Helpful counter staff Very smooth pick up and drop off

I found the add ins confusing

Ricardo and staff in 801 Cleveland St are great. They are super friendly and wonderful.

Car was great. EWR new car rental arrangements aren't the greatest. Only one staff menber was available for Avis & Budget till nearly my chance, so there was more waiting time. Staff service was very proffesional. Great.

Thanks to Budget team, the upgraded my booked car from Corola to Camry.

Thanks

Car was dity on pickup. No floor mat on passanger side

Great service from Ricardo's Staff at 801 Cleveland

Long waiting time due to insufficient staff, crowded office space as a result.

good as usual

loved using it

Received a hyundai Ioniq 5 instead of the tesla, car was nice and very confortable. The representative who helped us with the pickup seemed in a rush and wasn't really explaining stuff fully like tolls and how to do the drop-off after hours.

Very smooth process and costumer service was very helpfull with doubts.

Pick-up location was under staffed so the wait was longer than anticipated.

No problems

Staff were helpful and nice. Car choice was good.

All was good although payment was a little clunky

Had to change car on the second day, first car got a flat tire. Changed at another location without any problems other that Budget system update.