Did not get car that I reserved. I was given choice of 3 none of which was as spacious as Peugeot.
Car was in shocking condition with 10 separate areas of damage so much so that the gentleman at the drop off site said that we did not need to check for damage as there was so much already.
Girl at desk said that we did not need to bring car back with a full tank as it was cheaper if they refuelled it. Absolute lie.
The van was in poor condition. Numerous deep scratches all over the car. All the damage was documented prior to leaving the lot. Upon returning the van the attendant tried blame us for a very minor scratch on the plastic rim covers. Despite the heavy damage elsewhere prior to receiving the van, they focused on some tiny scratch. Suspect a scam to pay for damage we did not do. Do not rent from this place!!!
The lady at pick up was extremely helpful. No task was to difficult, she went over and above to make sure we had the car we booked even though it was not ready on our arrival. At drop off I was accused immediately of scratching the rear wheel arch but it was only mud and had to wipe it off to prove I was right not so great
Minor only
1.Pneumatic tyre warning lit on console - when queried told it was normal due to the heat. Sorry it's there for a reason it should have been reset.
2. Windscreen wash bottle empty - should be a routine check.
When it was clearly mentioned on voucher nothing to be paid still they charge 200+ € as a deposit, on top of it they withdrew 750 odd € from my credit card and not Send any email or details what for it has been charged till now I.e till 48!hours , when I checked the car it has scratches all the sides , I made a note of it and I have written in inspection report, when I inquired at the drop off time budget guy said all ok and in little time my credit card was charged. So I have called your company
About QEEQ:10.0/10
Helpful staff, have promised to resolve this matter very soon
The counter staff was terrible and very rude just bcoz I didnt by the full insurance as I have my own platinum coverage. She was loud and impolite when she started telling me and actually wrote this on my contract “ No help or assistance or any coverage LET YOUR CREDiT CARD HELP YOU when ur in trouble or had ab accidents and dont call us!!! And finally she said to me sorry sir we dont have the Mercedes available which I booked and she had the key on the desk and gave ne another car!!
“Your shown Pick up office was not working for more than a year.”
About Budget:7.3/10
Pleasent stuff, everything ok
About QEEQ:10.0/10
Budget did not know about reservation. Had no normal cars. Insted of mini suv, i recieves fiat qubo....
It seams you do not have normal contact with them... Pick up office had to be near air port, but adress in reservation not valid for a year. Had to go with kids and laguages by public bus to city centre. Drop of a same problem.
High pressure sales tactics to try and sell additional cover. 2.5 hour wait to collect car. Downgraded car as the one we booked wasn't available.
Worst car hire experience I've ever had.
“Extremely slow pick up desk. Needed to insist to get the type I booked.”
About Budget:9.0/10
Pick up terrible. Waited nearly 2 hours. Then staff trying to give you another car type pretending the one you’ve booked will take a while to be ready!
I insisted and get the right one.
“DO NOT RENT A TOYOTA YARIS! It is a DANGEROUS VEHICLE.”
About Budget:7.7/10
First, the counter staff added a Fuel option I did not request without asking. Second, and most importantly, the car SUDDENLY ACCELERATED BY ITSELF INTO A WALL. Thank God, no one was injured and nothing other than the front of the vehicle was damaged.
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PAUL
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