our flight was delayed and tried to call the office to explain the delay but after 6 times and 20 minutes later i decided to stop calling, although they didn’t charged me extra for this delay.
I waited 2.5 hours for a car. It was dirty and did not smell good when I finally received it. When I dropped the car, the employee told me that the initial pick up point did not even enter the vehicle number on my file.
Very easy process. Had to ask for existing damage to be noted on the form before I signed and took the car as the form I was presented with didn’t document all existing damage. I fear if I had not asked for a member of staff to check the car again and document correctly before me leaving I would have been charged for damage that was there before on return of the vehicle. Other than this point everything else was faultless and the car was fantastic.
Twice now used budget and twice the screwed me over on the final bill, always additional charge with no explanation or justification.
About QEEQ:7.0/10
Platform is good, customer service access is reachable and they try to help, however still waiting on feedback for my refund on my last booking, i have been charged extra 10% but no actual reason why from Budget and reached out to Qeeq team and still waiting on feedback
“Great experience from both, Easyrentcars and Budget that I will keep doing for my future car rental!”
About Budget:9.7/10
Great company with great customer services and straightforward business. They provided me with what I needed in no time and the fulfilled my reservation with Easyrentcars without any problem.
There were two unexpected situations:
1. I chose Full to Full fuel option, but the staff asked me to switch to another fuel option which is to return empty, for a higher fee. I don't understand this kind of business practice, and hope this will stop.
2. I booked a Toyota Prius, but I got Ford Fusion hybrid, but I was happy with the change.
“I have had good experience with QEEQ in the past. Avis did not do a good job here.”
About AVIS:6.0/10
1) First car assigned was not clean and had feces in the back seat. I had to go in and have another car assigned. 2) When I dropped off car, it was clean, had a full tank of gas, and was on time. I was told I would get a receipt sent to me. Not only did I not get a receipt sent, but I was charged an additional US$80.01 without any explanation. I have now had to put the charge into dispute with my credit card company.
Avis at RDU makes everyone wait forever. This has been happening ever since I moved to the RTP area, i.e., since August. While I am an AVIS preferred customer, I find that I could not use my "Wizard" or AVIS preferred number for this booking and therefore have to wait in line - it has never been less than an hour waiting time. If they assign you the car quickly, you'll spend 30+ minutes waiting for the car to actually become available. Or you might just spend an hour standing in queue. My flight from New York was 1 hr 48 minutes long. I spent 1 hr waiting in line at Avis RDU. I have also rented from Hertz/Thrifty in the same RDU location. Their process was painless and swift.
The staff at AVIS is trying their best but obviously something is not working. I think it's because the staff are so polite that customers like me return time after time despite the frustrating and lengthy pick up process.
About QEEQ:10.0/10
I really like Qeeq. I found them through Kayak. Its a huge relief for me to have the collision damage included, even though I normally waive insurance because I have my own. The affordable prices don't hurt either.
My one complaint is that I cannot use my loyalty number when booking though Qeeq, which can result in huge wait times and sub optimal experience at car counters. Rock on, Qeeq!
Going forward, I would be open to buying the toll option and other add-ons via qeeq. I feel like you would get me the best offers.
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