“I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel”
About Atlas:5.7/10
I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel. The counter had 2 staffs but one was sitting idle and so the waiting time was more than 30minutes
The only negative with the booking experience is the delay in receiving the $1500 deposit. I was told it would take 2 weeks for that amount to be returned to my account. I feel this is too long. Can this be looked into, please?
It had a flat car battery Europe jumper started it
Took 45 minute
We stopped half way to our destination went to continue but the car would not start the car was total dead
Check under the bonnet found the negative terminal on the battery was loose
Tightened the nut and the car started
Not really happy she we dropped off told Europe car and they said thanks saved us a trip not good enough put us 1 30minute behind
We were then driving in twilight lots of kangaroos at that time glad we did not hit one
About QEEQ:8.0/10
All good will be booking again with you in a few month
Carhood surpassed expectations, service was friendly and efficient. When we returned the vehicle, drop off was super fast and they got us to the airport immediately. Couldn’t have asked for better and will use these guys again for sure.
Exterior of the car not in good condition. All scratches were noted but there was a lot of abuse to the vehicle despite being only 55k in the clock.
I have extended the same car for another month directly for a slightly higher fee but with a 2nd driver included.
EasyRentCars will be my go to choice from now on.
“Otherwise 10/10 experience ruined by utter neglect of a critical detail. Improve for 30% Sales Jump.”
About East Coast:8.7/10
Why not clearly state that there is a shuttle service from Melbourne airport to 2 Tarmac Drive, at 30 minutes interval, and shuttle service operating hours, at this x location indicated clearly in a picture of the Melbourne airport map?
i ended up having to spend A$35 to get a taxi from the airport to pick up location; and learned only when i returned the vehicle 7 days later, of the pickup service every 30 minutes.
It's like the chef put in all his efforts to create the legendary masterpiece dish, and right before delivering to the customers, the waiter let the dish gets cold sitting for 30 minutes as he neglects it and do other stuff.
You clearly intended for maximum customer satisfaction, hence the resources and brainpower put into ensuring there is the shuttle service. Why not advertise that CLEARLY and BOLDLY to make sure potential customers know it?
The van wasn’t serviced and not fit for renting.
Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot.
I paid for a 12 seater and ended up with an 8 seater as a replacement.
Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!
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