Hertz, Melbourne Car Rental

US$100 OFF

Store Location
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Melbourne Information, Car Rental Instructions & Policies

Store Location

SHOP 3/8 FRANKLIN ST

Telephone

0396598890

Pickup from Branch or Car Park & After Hours Pickup

Please go to pick up address according to the GPS.

Return to the Store, Car Park or Key Box & After Hours Return

Please check with the branch staff about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -16:00	07:30 -17:30	07:30 -17:30	07:30 -17:30	07:30 -17:30	07:30 -17:30	07:30 -17:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driving licence with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Toddler car seat rental

Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)

AUD 22/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Additional driver fee

Note that all drivers must provide their valid documentation.

USD 5.50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 22/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 22/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 22/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Mornington Peninsula, Kangaroo Island, Churchill Island, Mornington Island

Customer can take the vehicle on a Ferry to Kangaroo Island. Any damage happens to vehicle while the car is on a ferry, customer is fully responsible up to the full value of the car.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Gove Peninsula, Tasmania, North Stradbroke Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.There is no insurance cover in Bruny Island. Hertz will allow Customers to take the vehicle to Bruny Island, however they will be liable for any damage to the vehicle up to the Accident Damage Excess (ADE) amount per incident. Please refer to the Hertz Australia T&C’s for full details

Must-not:

Taking rental cars to following islands is not allowed：
Magnetic Island, Groote Eylandt, Rottnest Island, Tiwi Island, Fraser Island, Moreton Island, South Stradbroke Island, Mariah Island, Hamilton Island, Hayman Island, DayDream Island, Griffiths Island, Barnard Islands, Long Island, Prince of Wales Island, Entrance Island, Horn Island, Hammond Island, Barrow Island, Great Keppel Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 7000-8700 for other car models.

AUD 5500 for Ford Focus Aut,

AUD 5500 for Fiat Panda,

AUD 5500 for To Yaris Cross Hybrid,

AUD 5500 for Volkswagen T-cross,

AUD 5500 for Toyota Chr Hybrid,

AUD 5500 for Nissan Rogue,

AUD 6001 for Kia Stonic,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Volkswagen Caddy Cargo,

AUD 0 for Peugeot Rifter,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for 35 Tfsi Sportback,

AUD 0 for Holden Barina,

AUD 0 for Renault Clio,

AUD 5500 for Vauxhall Corsa,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid-hybrid,

AUD 5500 for Audi A4,

AUD 5500 for Toyota Rav4 Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for J Mitsubishi Pajero Sport Glx,

AUD 0 for Volvo Xc40,

AUD 6001 for Van W Lift,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd-4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7000 for Ford Mustang Gt,

AUD 5500 for Volkswagen Sharan,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7--4wd,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Benz C Class,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Opel Grandland,

AUD 5500 for Lexus Ux Hybrid Aut.,

AUD 5500 for Ford Bronco Sport,

AUD 5500 for Kia Sportage--4wd,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 5500 for Peugeot 5008,

AUD 6001 for V5 Audi Q5 Inc. Gps,

AUD 0 for Audi Sq5 Inc--4wd,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Doblo 925kg 4m3,

AUD 0 for 25 Seat Bus,

AUD 0 for Toyota Camry Elite,

AUD 0 for Benz Glc Coupe-diesel-4wd,

AUD 6001 for Mercedes Glc 4x4-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for Ford Wildtrak--4wd,

AUD 6001 for Toyota Or Similar,

AUD 5500 for Volvo V60,

AUD 6001 for Mercedes-benz E Klasse W/ Gps,

AUD 0 for 14 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2-electric,

AUD 0 for 22 Seat Bus-diesel-4wd,

AUD 5500 for Toyota Corolla Sedan Hyb,

AUD 5500 for Renault Talisman,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Fiat Doblo Maxi Cargo,

AUD 0 for Renault Trafic,

AUD 0 for Dual Cab-4wd,

AUD 0 for Opel Zafira 5+2 Seater Automatic Or Similar,

AUD 0 for Skoda Octavia,

AUD 6001 for Toyota Landcruiser-4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel-4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Bus With Trailer,

AUD 6001 for Spin Adaptada,

AUD 6001 for 4wd 12 Seater-4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Theft Insurance Excess differs by car model:

AUD 4560-6000 for other car models.

AUD 5500 for Ford Focus Aut,

AUD 0 for Fiat Panda,

AUD 0 for To Yaris Cross Hybrid,

AUD 0 for Volkswagen T-cross,

AUD 0 for Toyota Chr Hybrid,

AUD 0 for Nissan Rogue,

AUD 0 for Kia Stonic,

AUD 0 for Pallet Gates Dropsides-diesel,

AUD 0 for Cubic Metre Van,

AUD 0 for Volkswagen Caddy Cargo,

AUD 0 for Peugeot Rifter,

AUD 0 for Volkswagen Golf Gti,

AUD 0 for 35 Tfsi Sportback,

AUD 0 for Holden Barina,

AUD 0 for Renault Clio,

AUD 0 for Vauxhall Corsa,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 0 for Mystery Vehicle,

AUD 0 for Toyota Camry Hybrid-hybrid,

AUD 0 for Audi A4,

AUD 0 for Toyota Rav4 Hybrid,

AUD 0 for Volvo Xc60,

AUD 0 for J Mitsubishi Pajero Sport Glx,

AUD 0 for Volvo Xc40,

AUD 0 for Van W Lift,

AUD 0 for Cab Tray-diesel,

AUD 0 for Tray Ute,

AUD 0 for Dual Cab 4wd-4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 0 for Ford Mustang Gt,

AUD 0 for Volkswagen Sharan,

AUD 0 for Metre Tipper Truck-diesel,

AUD 0 for Kia Carnival,

AUD 0 for Audi Q7--4wd,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 0 for Cubic Metre Curtainsider,

AUD 0 for 4wd Lid Canopy-4wd,

AUD 0 for Mercedes V-class,

AUD 0 for Benz C Class,

AUD 0 for Audi Q2,

AUD 0 for Mystery Prestige Vehicle,

AUD 0 for Opel Grandland,

AUD 0 for Lexus Ux Hybrid Aut.,

AUD 0 for Ford Bronco Sport,

AUD 0 for Kia Sportage--4wd,

AUD 0 for Tray With Gates-diesel,

AUD 0 for Hilux Ute,

AUD 0 for Hilux Xcab Ute-4wd,

AUD 0 for Peugeot 5008,

AUD 0 for V5 Audi Q5 Inc. Gps,

AUD 0 for Audi Sq5 Inc--4wd,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Doblo 925kg 4m3,

AUD 0 for 25 Seat Bus,

AUD 0 for Toyota Camry Elite,

AUD 0 for Benz Glc Coupe-diesel-4wd,

AUD 0 for Mercedes Glc 4x4-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 0 for Ford Wildtrak--4wd,

AUD 0 for Toyota Or Similar,

AUD 0 for Volvo V60,

AUD 0 for Mercedes-benz E Klasse W/ Gps,

AUD 0 for 14 Pallet Curtainsider-diesel,

AUD 0 for Polestar 2-electric,

AUD 0 for 22 Seat Bus-diesel-4wd,

AUD 0 for Toyota Corolla Sedan Hyb,

AUD 0 for Renault Talisman,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Fiat Doblo Maxi Cargo,

AUD 0 for Renault Trafic,

AUD 0 for Dual Cab-4wd,

AUD 0 for Opel Zafira 5+2 Seater Automatic Or Similar,

AUD 0 for Skoda Octavia,

AUD 0 for Toyota Landcruiser-4wd,

AUD 0 for 22 Seat Bus,

AUD 0 for Metre Van Lift,

AUD 0 for Equipped Toyota Prado-4wd,

AUD 0 for 12 Pallet Tray-diesel,

AUD 0 for Cab 3t Tray-diesel,

AUD 0 for 4wd Dual Cab--4wd,

AUD 0 for Tray Dual Cab-diesel-4wd,

AUD 0 for Dual Cab Tray-4wd,

AUD 0 for 25 Seat Bus-diesel,

AUD 0 for Bus With Trailer,

AUD 0 for Spin Adaptada,

AUD 0 for 4wd 12 Seater-4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 0 for Mystery Vehicle Commercial,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Melbourne City Heliport

6.6 mi from Essendon Airport

11.6 mi from Melbourne Airport

Railway Stations

0.4 mi from Flagstaff Train Station

0.7 mi from Parliament Train Station

0.8 mi from Flinders Street Station

Hotels

Nearby v Apartment

Nearby Milano Serviced Apartments

Nearby Modern 9 Verve Boutique Apartment

Other Landmarks

0.8 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -37.807431 144.96244

Location Images

Return Sign

Guest Reviews

Total points： 9.2 / 10 Excellent

Vehicle condition: 9.3
Vehicle cleanliness: 9.6
Spaciousness: 9.6
Counter staff: 8.3
Pick-up location: 9.6
Drop-off location: 9.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

N.Wrobel
Melbourne
10 /10 Excellent
Reviewed: Thursday, September 28, 2023
Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up
Read More >
M.Pritchard
Melbourne
9 /10 Excellent
Reviewed: Thursday, September 28, 2023
Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.
Read More >
B.Boyd
Melbourne
8.2 /10 Very good
Reviewed: Thursday, September 28, 2023
Like: Nice and Friendly Team and Great Location. Drop off is a breeze!!!
Dislike: Whilst drop off was painless, the pick up was time consuming compared to what I'm used to at other rentals. The amount of up selling the sales guy and his manager tried to do was sort of funny at the start but started to get a bit much and made me uncomfortable. Not only off putting in the end but time consuming. I actually spent money on insurance I would not have because of the constant up selling tbh. So I question were they nice or were they just nice to try to make more money!!??
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Thursday, September 28, 2023
Service of Hertz Melbourne was excellent ! They're really helpful to guide us on the step by step process to pick up & drop off the car.
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S.Shah
Melbourne
8 /10 Very good
Reviewed: Thursday, September 28, 2023
It was easy all the way.
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cmchou
Melbourne
10 /10 Excellent
Reviewed: Thursday, September 28, 2023
I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.
Read More >