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Live Chat Email Us Service Code: 5543201336

Completely unsatisfactory!!!

Reviewed: Mon, Jun 3, 2019
About Atlas: 7.0 /10
The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!
About QEEQ: 9.0 /10
Full Size Van | Toyota Commuter 12 Seats or similar



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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Nov 25, 2019
“Went well”
About Atlas: 8.4 /10
the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean
About QEEQ: 8.0 /10


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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Aug 28, 2019
“a bit inconvenient as i needed to register toll payment online”
About Atlas: 8.3 /10
a bit inconvenient as i needed to register toll payment online
About QEEQ: 8.0 /10
easy booking


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Compact | Hyundai Accent or similar
Reviewed: Wed, Jun 5, 2019
“I have to wait at airport more than one hour. No one came for pick up. Very bad customer service.”
About Atlas: 6.7 /10
Very bad customer service. Staff not friendly.
About QEEQ: 10.0 /10
EasyRentCars website very good.


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Economy | Toyota Yaris or similar
Reviewed: Wed, Mar 13, 2019
About Atlas: 9.0 /10
Only issue was trying to call them for pickup, very long time on hold before someone answered. Also some better directions to help find pick up location would be great, eg...brown section opposite hotel is better than bus zone M as i could not find any signs saying bus zone m.
About QEEQ: 10.0 /10


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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Aug 31, 2018
“Great value for money”
About Atlas: 9.6 /10
Like: A good service, nice vehicle in good condition at a very reasonable price.

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