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+44-2035140670
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+81 3-4578-4029
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+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
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+60-392125422
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+52-7449800692
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+64-99508740
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5712730110
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5712730110
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Completely unsatisfactory!!!

Reviewed: Mon, Jun 3, 2019
About Atlas: 7.0 /10
The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!
About QEEQ: 9.0 /10
Full Size Van | Toyota Commuter 12 Seats or similar

Relevant Reviews on Atlas MELBOURNE AIRPORT – TULLAMARINE

C.Harman

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Economy | Toyota Yaris or similar
Reviewed: Sat, Nov 30, 2019
“Good and pleased!”
About Atlas: 8.3 /10
I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!
About QEEQ: 10.0 /10
Very easy to book with this .com.

S.Harrison

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Tue, Sep 10, 2019
“Good”
About Atlas: 9.3 /10
Atlas were good except pickup slow and directions not quite correct.
About QEEQ: 7.0 /10

M.McKinnon

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Economy | Kia Rio or similar
Reviewed: Mon, Jul 15, 2019
“Fantastic experience!”
About Atlas: 10.0 /10
No complaints, everything went very smoothly and the counter staff made it very easy
About QEEQ: 10.0 /10
Great service

J.Neilsen

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Economy | Kia Rio or similar
Reviewed: Wed, Jun 26, 2019
“Really positive.”
About Atlas: 8.0 /10
The courtesy bus drivers between the airport were brilliant. Friendly and kind. Staff at the counter were great and efficient. The car was perfect for me at the right price. I rushed dropping off the key to catch the bus and forgot to mention that the car told me that the key battery needed replacing. I hope someone catches that. This was my first time with Atlas, I will definitely use this again and recommend it to others.
About QEEQ: 8.0 /10
Booking was easy. Everything went smoothly.

E.Butterfield

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Economy | Kia Rio or similar
Reviewed: Mon, Feb 11, 2019
“Overall great service and would book again”
About Atlas: 8.3 /10
Great service from staff at counter. Confirmation email mention to go to "M" for collection which is wrong then when you call you are told via text to go to brown section (which can't be seen as it is over head and seen once you pass and look back) then you are told to wait for a "RED" Atlas bus. Well the bus is white with Atlas in red. Also no mention on what area to wait for in the section as it is long. Why not have a magnetic sign for Atlas Shuttle for car rentals on bus for easier identification. I want the only per see on who found this to be a problem all bbn passages had similar problems!
About QEEQ: 10.0 /10

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