MELBOURNE CAR RENTAL REVIEWS

Not happy that that a $5 toll has turned into $24 due to commissions and fees....TOTAL RORT AND RIP OFF. Also had to pay extra to get to airport due to car place not being open earlier enough, so in the end car wasnt that cheap

There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.

counter staff very helpful, friendly and professional!

The car was ready and in perfectly clean state.

Pricing could have been much better.

No price comparison

The service is rather pushy on insurance coverage despite that i have already bought the comprehensive insurance from EASYrentcars. This should be avoided by looking at the agreement and booking details. Unfortunately, she was just too eager to sell. I was also given a similar car (Isuzu - diesel) instead of my preferred toyota Rav4 (petrol). This is a small issue but i will appreciate if she will to inform me that diesel is not easily available in the city pump stations. I had a hard times searching for 1 petrol station that offers diesel. This is quite annoying. Luckily, i plan to return 1 hour early but in the end, i managed to return it before 5pm as per agreed time.

The car is ok, just the door abit hard to open.

The services is ok

Please provide the nearest gas station from the drop off location would be perfect. We have been looking for over 10 minutes but still couldn’t found, then go back to the service center to ask the lady!

Easy, good

We made a booking for 6am-6am since we ere travelling further out of Melbourne. The shop only opened from 8am until 4pm on weekdays. Was told that they had tried to contact us, but we did nit receive any call prior to 6am. Waited for 2 hours before they open ag 8am for pick-up.

Should have made sure that the time pick up options correspond with the dealer’s opening hours.

car park on level 9. old cars, no toll scanner in car. NEVER again,

EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished. When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!

Good staff good service!

Nothing

Yes would love to have kept the car. Service desk were not as friendly and could have been more helpful in the explanation of returning the car I tried to send an email in regards to my not being able to fill the car up as the petrol station pumps were going so slow that I was there for over 20mins and only had filled it to $18 and couldn't stay any longer

The counter staff was nice and helpful, it’s the condition, age and dirtyness of the car that was not acceptable...

Easy to deal with and I will use them again.

Easy to use website and booking process.

Car was great and drop-off was swift. Love the free pick-up and drop-off service to and fro the airport to the East Coast. Counter staff were rude and unfriendly, but everything else was great.

Good platform with good customer service

The car was well maintain and process of collecting is shirt and simple.

Easy and convenient Pay the necessary during booking and no additional required upon collecting the car.

Order Toyota corolla, but given Volkswagen golf. Thus, the car cannot fit 4 adults & 1 baby carseat.

Whether the airport pick-up service can serve the corresponding car rental time, return the car at 5 pm but the airport shuttle bus only serves until 4:30 pm

all ok

very good layout