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+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
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+55-6140426960
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+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1266714087
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1266714087
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Atlas, Melbourne City Car Rental

Atlas 3000+ ratings, 46 reviews

Melbourne, Victoria, Australia

6.8 / 10 Average

Atlas - Melbourne City Information, Car Rental Instructions & Policies

Store Location

535 Little Lonsdale Street Melbourne, Vic 3000

Telephone

1800 808 122

Pickup from Branch or Car Park & After Hours Pickup

Pickup instruction is being collected.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -12:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driving licence with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
To be confirmed
capped at AUD 10
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 10/day
capped at AUD 30
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 5/day
capped at AUD 35
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 5/day
capped at AUD 35
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 5/day
capped at AUD 35

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Phillip Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is taken on the ferry or driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed:
Hawkesbury Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.6 mi from Melbourne City Heliport

6.8 mi from Essendon Airport

11.8 mi from Melbourne Airport

Railway Stations

0.1 mi from Flagstaff Train Station

0.3 mi from Southern Cross Station

0.7 mi from Flinders Street Station

Hotels

0.1 mi from Hotel Sophia

0.1 mi from 3 Bedrooms Free Carpark & Wi-Fi

0.1 mi from ibis Melbourne Little Bourke Street

Other Landmarks

0.7 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of Atlas Store Location
coordinates: -37.8138262 144.9561532

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 6.8 / 10 Average

  • Vehicle condition: 6.0
  • Vehicle cleanliness: 5.5
  • Spaciousness: 7.0
  • Counter staff: 6.5
  • Pick-up location: 7.2
  • Drop-off location: 7.4
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • M.Murugiah

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, March 28, 2024

    Like: Fast and convenient
    Read More >
  • Loretta

    Melbourne

    8.8 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Like: Quick & convenient. Easy process both online & in office.
    Dislike: All good
    Read More >
  • L.Doza

    Melbourne

    8 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Like: It was my first time to drive in Australia and we had to go from Melbourne to Mildura to visit a family friend. Talk about baptism by fire! Luckily, renting a car from Atlas was stress-free. The staff were friendly and very accommodating. They made our trip possible and one to remember.
    Read More >
  • W.Leong

    Melbourne

    8.2 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Like: The car is easy to drive. The administration procedures are easy as well.
    Dislike: The city outlet closes at 5pm, therefore I have to return the car at 430pm. It might get a little rush.
    Read More >
  • S.Fiore

    Melbourne

    8 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Like: Good comfortable car and reasonably priced to hire. Pick up and drop off locations were convenient and the process was easy. The shuttle to the airport was appreciated.
    Dislike: Car wasn’t cleaned properly. We found random chips and mentos throughout the car.
    Read More >
  • Ronny

    Melbourne

    9.4 /10 Excellent

    Reviewed: Thursday, March 28, 2024

    Like: Cheap rental and we got upgraded, easy pick up and return
    Dislike: There were some issues with the deposit and the eftpos machine breaking down but all solved fine
    Read More >
  • Anonymous

    Melbourne

    5.3 /10 Average

    Reviewed: Thursday, March 28, 2024

    Counter staff at dropoff very rude
    Read More >
  • A.Mahaboob Ali

    Melbourne

    2.7 /10 Poor

    Reviewed: Thursday, March 28, 2024

    There is only one person at the counter. Took more than 20 minutes to complete. The car was dirty with no mats. The car was driven more than 125,000 km and the condition is not so good. The fuel tank was not full.
    Read More >
  • T.Howie

    Melbourne

    2 /10 Poor

    Reviewed: Thursday, March 28, 2024

    This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.
    Read More >
  • D.Sharma

    Melbourne

    8.7 /10 Very good

    Reviewed: Thursday, March 28, 2024

    I had hired the car on 2nd Feb and returned it on 3rd Feb, its been more than 3 weeks but I haven't received back the security amount from Atlas. I have called them up twice in past 2 weeks, they just say that their automated refund system is failing and will escalate my request. But nothing has been done till date, thats very frustrating.
    Read More >
  • B.Tan

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, March 28, 2024

    The staff was courteous and friendly. She gave sound on-the-road advice.
    Read More >
  • S.Rath

    South Melbourne

    4 /10 Average

    Reviewed: Thursday, March 28, 2024

    Atlas still havent refunded my security deposit though its over a month.. I rented the car on 9th March and its 17th April, there is no sign of refund. Every time I call them, they say its in process.
    Read More >
  • Anonymous

    Melbourne

    2.7 /10 Poor

    Reviewed: Thursday, March 28, 2024

    Terrible services
    Read More >
  • Anonymous

    Melbourne

    2 /10 Poor

    Reviewed: Thursday, March 28, 2024

    Atlas is a horrible company to book with, over changed me, out the dates in wrong and the staff were very rude. Never renting with them again.
    Read More >
  • JG

    Melbourne

    6.3 /10 Average

    Reviewed: Thursday, March 28, 2024

    Many problems with the car, the car has a half empty fuel tank when I first got it, and the inside of the car was filthy, the boot door didn't lock when locking the car.
    Read More >
  • Eldhose Joy

    Melbourne

    6.7 /10 Average

    Reviewed: Thursday, March 28, 2024

    Should have a provision for paying tolls. Vehicle was in a condition for oil service and shown a warning for that.
    Read More >
  • Nicole Tan

    Melbourne

    8.7 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Order Toyota corolla, but given Volkswagen golf. Thus, the car cannot fit 4 adults & 1 baby carseat.
    Read More >
  • Anonymous

    Melbourne

    5.3 /10 Average

    Reviewed: Thursday, March 28, 2024

    car park on level 9. old cars, no toll scanner in car. NEVER again,
    Read More >
  • K.Loo

    Melbourne

    6 /10 Average

    Reviewed: Thursday, March 28, 2024

    They gave us wv golf instead of corolla
    Read More >
  • E.P Joy

    Melbourne

    5.7 /10 Average

    Reviewed: Thursday, March 28, 2024

    I have booked a sedan car but got the hatchback only. The car was not cleaned and had half tank fuel. The counter had 2 staffs but one was sitting idle and so the waiting time was more than 30minutes
    Read More >
  • R.S

    Melbourne

    5.3 /10 Average

    Reviewed: Thursday, March 28, 2024

    Took me 45 mins to rent a car . The car I had asked for was not available so I was given a small car. The parking is on 9th floor which takes 10 mins more to pick and drop. No after hour service or drop off option
    Read More >
  • S.Olynyk

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, March 28, 2024

    Great
    Read More >
  • E.P Joy

    Melbourne

    3.7 /10 Poor

    Reviewed: Thursday, March 28, 2024

    Got a poor condition car which is not clean producing some sound in between.
    Read More >
  • Anonymous

    Melbourne

    6 /10 Average

    Reviewed: Thursday, March 28, 2024

    The car had mechanical issues which cannot be identified by the visual inspection upon first receiving the keys - the left front wheel had a major vibration and rattling noise when driving between 30-40 km/h. The car was not clean - windows all round were greasy and dirty, boot lining was muddy. The counter staff had very average service - all necessary paperwork is done but it felt like they all rather not be working on both days of picking up and dropping off the keys.
    Read More >
  • Jason. M

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, March 28, 2024

    The car I got was upgraded which was fantastic to accomodate my family, including three teenage sons. The counter guy Penny at atlas was a lovely guy. Very easy to deal with from start to finish.
    Read More >
  • KC

    Melbourne

    3.7 /10 Poor

    Reviewed: Thursday, March 28, 2024

    The car offered was dirty all over, unwashed and rubbish in ash tray! The right wiper's rubber was dangling and off the holder. When told that the car was unacceptable, only then, they changed to another.
    Read More >
  • Anonymous

    Melbourne

    8.3 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Experience was good though lady at counter was rude and have to change the car as initial one was damaged . Over all god experience . Money was refunded with in stipulated time
    Read More >
  • Anonymous

    Melbourne

    5.7 /10 Average

    Reviewed: Thursday, March 28, 2024

    受付が1人しかおらず、スムーズに受付をして頂くことができませんでした。 また、車種をルノーのコンパクトカーで予約したのですが、日産のセダンで運転しづらかったです。 それに加えて、車内・車外清掃が十分ではなく、良い気持ちでドライブを出来ませんでした。 海外なので、仕方がないかもしれませんが 次回予約する場合は、budget等大手のレンタカー会社を利用したいと思います。
    Read More >
  • Zainal Abidin Abdull

    Melbourne

    8.7 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Easy process
    Read More >
  • Anonymous

    Melbourne

    8 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Good .. but old car
    Read More >
  • Anonymous

    Melbourne

    8.3 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Cleanliness abs car conditions need more focus
    Read More >
  • Jackson Lai

    Melbourne

    5.3 /10 Average

    Reviewed: Thursday, March 28, 2024

    The girl of counter staff service not good, the car condition is poor. Car body very very dirty, no cleaning. very poor experience. No next time.
    Read More >
  • Anonymous

    Melbourne

    8.7 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Wonderful car for it's category. Top of line! Although it was a bit dirty inside
    Read More >
  • Anonymous

    Melbourne

    8.3 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Cheap , easy and convenient .. car was not clean this time but overall was good..
    Read More >
  • Y.Wetwisutti

    Melbourne

    6 /10 Average

    Reviewed: Thursday, March 28, 2024

    Not full fuel at pick-up time and the car was very dirty.
    Read More >
  • R.S

    Melbourne

    8.7 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Value for money
    Read More >
  • A.Alaassar

    Melbourne

    5.7 /10 Average

    Reviewed: Thursday, March 28, 2024

    90 minutes spent on pick-up due to long queue. Car was dirty from outside and inside. The technical condition of the car was not acceptable, brakes and suspension were making noise.
    Read More >
  • M.Jabar Khail

    Melbourne

    2 /10 Poor

    Reviewed: Thursday, March 28, 2024

    They had no car for us! And other people were dismissed as well due to shortage of cars!
    Read More >
  • Crum

    Melbourne

    7.7 /10 Good

    Reviewed: Thursday, March 28, 2024

    Pick up process is extremely slow during busy times.
    Read More >
  • Anonymous

    Melbourne

    9 /10 Excellent

    Reviewed: Thursday, March 28, 2024

    Car was alright! Worth a try!
    Read More >
  • Nicola

    Melbourne

    7 /10 Good

    Reviewed: Thursday, March 28, 2024

    The vehicle had a significant dent and many scratches. It was dirty on the outside although very clean on the inside. Unfortunately the pick up process was nearly an hour long. Although the staff member serving was incredibly polite and apologetic he was very slow and was alone attempting to serve numerous customers picking up vehicles. The price would have been outstanding had the vehicle been immaculate. I guess you get what you pay for. Overall a fair vehicle for the money and a friendly staff member on pick up.
    Read More >
  • C.Myburgh

    Melbourne

    8.3 /10 Very good

    Reviewed: Thursday, March 28, 2024

    Would prefer not to have to drive car up to the 9th floor.
    Read More >
  • Mak Kam Ying

    Melbourne

    7.7 /10 Good

    Reviewed: Thursday, March 28, 2024

    the car meets my expectation.
    Read More >
  • D.Donegan

    Melbourne

    10 /10 Excellent

    Reviewed: Thursday, March 28, 2024

    Very happy with the car & entire rental experience.
    Read More >
  • Q.Ang

    Melbourne

    4.7 /10 Average

    Reviewed: Thursday, March 28, 2024

    Took a deposit of $1000 and the vehicle is dirty when I took it. Both interior and exterior
    Read More >
  • Mabel

    Melbourne

    8 /10 Very good

    Reviewed: Thursday, March 28, 2024

    overall a fast process to get the car
    Read More >
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