DUBROVNIK CAR RENTAL REVIEWS

The car was great but staff wasn't friendly on day of visit. They also charge an absurdly high cost if you want to cross the border and it's not advertised that they do, it's like a hidden fee. If using within the country, it's fine to rent from without any problems.

Car in not good condition Lots of scratches & slight damage Wheel trims in poor condition Aircon didn’t work very well

My car the gas gauge is not working.. they should get it fix before to rent it out

I was expecting a car like Skoda station wagon, but instead got a Dacia which is of much lesser quality and horse power. Not happy with the length of time it took to get the car and also upon return I head to argue with the agent that very small scratches from wear and tear were already present on the car. When I was picking the car up after waiting for almost 1 hour I was rushed and the agent was minimizing the small scratches as if they were insignificant. While upon return the agent acted much differently. I was charged for polishing in the end. I don’t think I would be choosing Green Motion against.

The booking through the website was without problems.

Very helpful staff at Dubrovnik. Would recommend. Great communication and happy to help us find transport after car drop off.

Très satisfait du véhicule et du personnel je recommande vivement

Satisfait

They really were brilliant. The best pickup I have ever had. Really friendly and helpful. Unstressed. Lovely. A joy. Need I say more !

The worst user experience and hidden conditions, I got extra charges on damages that was missing in the contract, the agent in the counter was over loaded to have time to do checkin with us, the car was dirty, I did a complain on the gold car customer service

Just perfect, easy user experience without frictions, and the price drop rebook is very nice.

We were asked to buy additional insurance for the drive from Dubrovnik to Split, the fact that I have a global and annual insurance policy through ALLIANZ which I have been using for years and it covers all my rental car insurance needs. The agent said that I MUST buy an additional insurance for 50 Euros. I asked about it from others and they told me this is how rental car offices scam you for extra money and that i did NOT need that insurance. I feel a great disservice and would not want to rent from SURPRICE on my next visit to Dubrovnik..

Long wait at airport but the staff were very helpful. Car was great.

Another easy transaction with easy rent cars

New car, very clean, all minor damage marked on collection and no issues at return - told us about extra insurance but not pushy about it.

The GPS option was excess because the car had navigation system. It was better to explain about that at the counter.

Service was fast and efficient. Only negative point was that we waited at arrivals for someone to meet us as it was supposed and nobody shown up, we had to search for their office outside the airport terminal.

We were given an upgrade, which was great.

I find Easyrentcars a great search engine.

Everything was great especially lovely customer service in dubrovnik Airport but dropping off the car was a nightmare due to poor directopns/no signs etc.

The staff was friendly but did nothing to try to correct the car I was given.

The representative was terrible focused only on the task and Zero on the client! He didn’t want to find a solution to a problem!

Car upgrade was appreciated.

Gave us the incorrect class of vehicle.

Booking was easy.

Wrong car, it was a budget Dacia estate car that was way under powered, not a corsa hatch (or similar)that I was expecting. Our flight was delayed slightly which made us land at 9.45pm, I called the office immediately and asked if they will hang on until we could collect our bags, the guy replied with maybe, maybe not because out of hours finishes at 10pm. So this caused a lot of unnecessary stress at that particular time. When we got to the office he was telling us to hurry up and get the transaction done, not professional at all. It was only after this that the assistant (who was very pleasant) showed us our car for the week, we didn’t have the time, energy or patience to complain about not having the correct vehicle at that particular time as we had had a long days travelling and we still had a 2 hour drive ahead of us. I still don’t know if I have over paid for the car as I was given Dacia instead of the corsa, and I know he charged me £50 instead of the stated £45 for cross border papers. Not happy at all....

Platform is decent, just need the end users to have a better experience and the correct car.