“Voiture conforme, quelques détails à revoir avec Enterprise et ce serait parfait”
About Enterprise:9.3/10
Voiture conforme à celle réservée, propre, rien à redire, la personne qui nous a reçue à la remise des clés est sympathique par contre nous sommes passés par Easyrentcars et cela ne plaît pas vraiment au personnel ( 1 en particulier particulièrement désagréable ) attention difficile de changer l'horaire de prise en charge en cas d'imprévu... Il faut annuler et refaire une réservation sur le site Easyrentcars, car Enterprise ne veut rien savoir. De plus insistez pour que le plein soit effectué avant de prendre la voiture, nous avions insisté sur ce fait car le plein n'était pas fait à la prise du véhicule.
About QEEQ:10.0/10
site facile à naviguer à réserver avec des rappels de mails réguliers, très bien.
“Fast speedy pick up at Nice compared to other providers.”
About Enterprise:9.0/10
Fast speedy counter service. It was hard to find the staff in the car park, but the heat (sun) was adding to the stress. More signs would be helpful.
Staff were helpful and fast and overall a good experience.
About QEEQ:9.0/10
Booking was easy and helpful. Fast response when contacted.
Excellent size of car for an overseas driver. Great condition and economical.
Very good/excellent staff who handled our rental out and in.
Noticed delays in dealing with others at check in as did not have or know what was required to finalize check in at desk. eg licence to hand, two telephone contact numbers etc.
Useful to have a check list of needs to avoid delay.
“Quick and easy, the whole experience was very impressive from booking to dropping car off.”
About Enterprise:10.0/10
Enterprise staff were excellent, I was offered a choice between 2 cars, the one I chose was brand new with 7km on the clock. No fuss, no mention of any extras trying to be sold to me. On drop off a quick thorough check by staff of the car and then free to go.
About QEEQ:10.0/10
I was wary at first because it seemed too easy and reasonably priced to book with EasyRentCars but very happy with the service I received. I didn’t use the price drop as I already booked for such a great price I didn’t think I’d get it cheaper anyway.
“Quick & easy price comparison across multiple agencies. I got a great deal.”
About Enterprise:9.0/10
I had prepaid for a Mercedes e-class but Enterprise didn't have the car and I was given a BMW 3 series, which is a lower category car and offered a 15% discount which is supposed to get refunded to Easyrentcars, who will then refund the amount to me.
About QEEQ:10.0/10
The price-drop protector helped me save money and I'm awaiting the amount to be refunded to my card along with the 15% additional discount that Enterprise offered ne because they gave me a lower category car.
La voiture etait top et très maniable pour les longs trajets. Gros manque de place pour les bagages bien que l'espace pour les jambes soit largement suffisant pour les grands. L'attente au comptoir d'accueil aurait pu etre mieux gerée si les 3 postes avaient ete occupés.
Personnel tres agreable.
When booking the car on the website it stated the car was sufficient for 7 passengers and 4 luggage - this was sadly not the case - it could fit 2 suitcases only passengers all had the other suitcases and hand luggage all over them which was far from ideal especially with 2 special needs children and that was with an upgrade to a ford galaxy
“Seamless Car Rental Hire with Top Notch Service.”
About Enterprise:10.0/10
Max sped us through the process from the welcome desk to showing us the car. HE PRE-EMPTED ANY QUESTIONS WE HAD AND MADE THE WHOLE PROCESS SEAMLESS. Particularly liked the way he showed us the size measuring card for bumps and dents that would count or not, and also appreciated the lack of hard sell trying to make us upgrade. A terrific experience!
About QEEQ:10.0/10
Very clear interface on Easyrentcars, enabling a quick booking process.
Peu d'explication quant aux boutons de la voiture, comment ouvrir le coffre par exemple, ou un bip d'assistance si la voiture roule sur les lignes blanches.
Problème de gonflage des pneus survenu à peine 30 km après avoir récupéré la voiture.
Carrosserie du véhicule sale à sa réception.
Long story I won't bore you with but another rental agency reneged on a booking at 10am on a Saturday morning out in the sticks in Avignon leaving me with 2 hours max to arrange another booking and get to the new location. Enterprise not only took the booking instantly but even shuffled their existing bookings around to give me the smaller van I needed. Not super cheap but in the circumstances worth every penny. Thanks team, you saved the cycling holiday of 3 people.
“Office easy to find, collection fairly straightforward. Car pretty new so very nice to drive.”
About Enterprise:9.7/10
Happy with the car. Picking up was a bit slow but this was because the car turned up late from the previous customer. Only thing I wasn't totally happy with was while checking the car before driving away I was asked again about what insurance I'd taken out. I thought I'd sorted that at the desk not to be questioned in the car park.
About QEEQ:7.0/10
All fine, only issues I had was because of my lack of computer knowledge
La voiture était très bien, bon état, peu de consommation gasoil, voiture stable. Le personnel d'accueil est très affable, sympathique et professionnel. Les prix sont très bien, nous avons fait 4 locations de voiture durant notre séjour et c'est la meilleure location. Le choix de véhicules est cependant limité car l'agence est petite et on ne peut pas choisir le véhicule à l'avance
Our flight is late and we arrived at 23:45. No one was waiting for us to rent us a car. My husband was sleeping on the bench in the airport. I with kids took a taxi to the camping for 120 euro.
It was totally impossible to contact nobody in order to ask to stay till we come (for fee).
About QEEQ:9.0/10
Provide more collaborative service between the car orders and car rental companies.
“Poor customer service and difficult to contact and find the correct departments.”
About Enterprise:6.7/10
After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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