We dropped of the car in there carport. Handed the key the person in their office at 3.35pm Monday the 27th of June 2022. Received a call from Eurocar on Wednesday the 29th June asking if like to extend our rental of the car. They not marked the of as returned. Might give them a miss next time. Bad
It was a little difficult to contact staff. Left messages but did not return call. Had to go to the terminal and find Europcar counter. A lady from next door hire company had to look around the back and told us staff were there and would be out shortly. The customer service girl was very nice and friendly and completed our booking.
“Good, but pick up experience/ instruction can be improve on.”
About Europcar:8.0/10
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
About QEEQ:8.0/10
The off airport pickup point was pretty confusing as the instruction wasnt very clear.
The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.
I did ring and ask if they offered discount to Rio Tinto staff and I was told no.
I wasn't aware that Europcar was previously thrifty, and we previously got a Rio discount via Thrifty
“Poor communication, unfriendly and inconsiderate staff”
About Europcar:9.0/10
Poor communication to customer
I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”.
There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’
I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me
I rate this the worst travel ever
Great experience with free Upgrade and friendly efficient staff with car pickup and simple key drop off in box at counter ! Highly recommended !
Perfect companion car fir our 3 day tripping experience around Hobart and surrounds and some of the Tasmanian east coast !
Made a booking for a hyundai i30 or similar, got a suzuki baleno, which is similar in size but worse off on the fuel economy.
On the road, the car struggles a little on the Tasmanian hills and upslopes, but smooth drive overall. Handling was okay, transmission sometimes shifts up a gear for no reason which results in over revving, which is a known issue with this car (it was discontinued)
Came with an android-auto/apple-car compatible touchscreen interface, so you can save on getting the satnav.
Boot space is generous enough for a big luggage and two smaller sized baggage.
Europcar service staff was good, had a pleasant experience.
About QEEQ:10.0/10
Qeeq offered the best prices for my dates. Worth to get the diamond membership if you are planning more then a few car rentals as the discounts offered offsets the upfront costs.
Mobile app has exclusive discounts.
“absolutely my worse ever car rental due both to Europcar AND Qeeq”
About Europcar:6.0/10
The counter staff were confused and did not know anything about the money I paid ($120 approx) to Qeeq. they Still have no closed out the rental agreement even though I returned the car five days ago.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Susantharan
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