Average rating on Europcar in Townsville: 9.6 /10


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Medium SUV | Mitsubishi ASX or similar
“Smooth sailing!!”
About Europcar: 10.0 /10
Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about. All in all a good experience.
About QEEQ: 10.0 /10
Very smooth and easy to make the booking online. Excellent price options as well.
Reviewed: Fri, Mar 13, 2020


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Full Size | Toyota Camry or similar
“great car, Easyrent price was great (but not Europcar that charged $89 for one day!)”
About Europcar: 9.0 /10
Europcar experience was poor to average - the car was great but at pick up it took around 30 minutes per pick up at the service desk - there were three pick ups. Too long since we all had online bookings. And there is nowhere to sit while waiting and waiting. I had reason to call the 1300 Europcar number during the rental to extend the rental and it failed so badly on every count. She kept me on the phone for a long time and then said she couldn't confirm the extension nor how much it would cost but I would get an email to confirm, the email never arrived. Fortunately I managed to find the local number and they were helpful.
Reviewed: Tue, Sep 24, 2019


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Economy | Kia Rio or similar
About Europcar: 8.7 /10
Waited well over 4 hours upon pick up. Customer Service was very bad from the get go , very rude . Had no customer service skills what so ever , refused to listen to us . It wasn't until my daughter rang head office and a new customer representative started their shift that things finally started progressing.
About QEEQ: 10.0 /10
Was very easy , definitely would recommend this site to family and friends
Reviewed: Mon, Aug 26, 2019


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Medium SUV | Mitsubishi ASX or similar
“A problem free experience.”
About Europcar: 8.3 /10
Europcar were good, although I was charged an international money transfer fee which I don't recall being in the contract. The vehicle was new, but a software glitch produced an airbag warning sign on the dashboard. The car itself was very basic and Mitsubishi really need to upgrade their "clunker" engines.
About QEEQ: 8.0 /10
Reviewed: Fri, Jul 19, 2019


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Economy | Kia Rio or similar
“Excellent service, smooth and fast”
About Europcar: 9.3 /10
I found the Townsville staff to be extremely friendly and efficient.
About QEEQ: 10.0 /10
Easy and smooth online booking
Reviewed: Mon, Jul 1, 2019


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Economy | Toyota Yaris or similar
“Very good! Will use again!”
About Europcar: 10.0 /10
Better car than expected which was a nice surprise!
About QEEQ: 10.0 /10
Reviewed: Sun, Apr 28, 2019

C.Midori de Arruda

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Economy | Hyundai Accent or similar
“Europcar is always the best option”
About Europcar: 10.0 /10
I've actually got updated to a KIA CERATO at the pick up! Therefore the above review is for a KIA CERATO and rather than a Hinday Accent (witch I don't recommend)
About QEEQ: 10.0 /10
Reviewed: Thu, Jan 24, 2019


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Economy | Toyota Yaris or similar
About Europcar: 10.0 /10
Like: Customer service was smashed out of the airport fabulous crew great vehicle easy access and Townsville rocks with customer service from the team at the airport
Dislike: There is nothing sorry
Reviewed: Wed, Jul 25, 2018


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Intermediate SUV | Toyota Rav4 or similar
“Great experience.”
About Europcar: 9.8 /10
Like: Easy car upgraded us when the vehicle we reserved was unavailable.
Reviewed: Thu, Jul 19, 2018


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Intermediate | Toyota Corolla or similar
“5 star quality and service”
About Europcar: 10.0 /10
Like: Fantastic value. Amazing car. Excellent service. Smooth hassle free transaction ⭐️⭐️⭐️⭐️⭐️
Dislike: Nothing
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Reviewed: Sun, Jul 1, 2018

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