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Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT


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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Jan 6, 2020
About Europcar: 9.0 /10
Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.
About QEEQ: 10.0 /10


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Medium SUV | Mitsubishi ASX or similar
Reviewed: Mon, Sep 9, 2019
“Europcar are great the deposit of only $100 is great. The car I picked up too big for one person.”
About Europcar: 8.7 /10
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, May 15, 2019
“Service OK, be aware of fuel charge after return”
About Europcar: 8.0 /10
There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.
About QEEQ: 8.0 /10

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Compact | Volkswagen Golf or similar
Reviewed: Mon, Mar 4, 2019
“Complicated, disorganized and frustrating.”
About Europcar: 8.3 /10
Station manager at Alexandria station was very kind, and tried to help us as much as he could.


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Sports Cars | BMW 2 Series Cabrio or similar
Reviewed: Tue, May 22, 2018
About Europcar: 8.2 /10
Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.

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