MELBOURNE CAR RENTAL REVIEWS

I had hired the car on 2nd Feb and returned it on 3rd Feb, its been more than 3 weeks but I haven't received back the security amount from Atlas. I have called them up twice in past 2 weeks, they just say that their automated refund system is failing and will escalate my request. But nothing has been done till date, thats very frustrating.

I rang to find out where my car was at. Was told no car available and can't do anything about it.and I'm at the airport at 1 o'clock in the morning with my pregnant wife and 2 year old. I had to catch a taxi that cost me $177.

I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.

When I rang Atlas from the airport I was asked which terminal I was in ... not sure, but that was corrected when I spoke with someone. But we found the pickup area quickly, the bus arrived within 10 minutes and I was served quickly at pickup and dropoff. My only comment was that the car had plenty of scraped paint and was dirty inside - but for the savings I made vs hiring from the airport, I didn't mind at all. I will be a returning customer!

There should be a booth at the Arrival Hall to greet and on board customers. Instead customers were expected to know where to go from the terminal and wait for the pickup. And we have to wait 30-45 mins for the pickup bus because it was full.

Paying for additional driver was not expected

Th encounter staff lied about the usage of my own eTag. I had to wait a long time. They charged me 20 litres more prepaid fuel than the car tank capacity.

When order online I didn't purchase insurance. During pick up the staff that serves me makes me feel uncomfortable and I felt kinda like threaten while he try to ask me to buy the insurance. Very don't care attitude and I don't feel like I'm welcome at all. Eventually I end up bought the insurance which I'm not happy and willingly AT ALL. Drop off staff was completely different from the pickup staff and if it's other way round it would be great. Dropped off the car and the staff checked the car and I even asked if everything is good and the staff said everything is good and I'm good to go. Called customer service to check about the deposit refund few days after and replied I should be able to get back my deposit on 22/2. Nothing happens until 26/2 and I have to call again and asked if there's any problem with the deposit refund, replied everything is good and they will send the request to the related department to process the refund. There's still no refund till the moment I write this comment which is already 1/3. Extremely disappointed and unhappy from the very beginning till this moment of time. Have to admit this company offers cheaper price compared to others but after this experience I won't even consider about this company ANYMORE regardless of how cheap they offer.

The car exceeded my expectations

upgraded and very happy

This is my first experience posting negative feedback for any business - so it was bad! The woman at the service counter needs some support in her job. People were lined up for service & she appeared stressed & miserable. Her communication was rude & abrupt. At one point she kicked us all out of the office so she could take a short break. She insulted me in front of a line of people waiting, announcing that I couldn't afford to pay when the issue was that I held cash & not a credit card. I was alone in a strange city with 2 children in tow. She upset me a lot. There was nothing easy about dealing with this company.

Fantastic service at Melbourne airport - brand new car and staff could have been more helpful

Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.

Excellent car. We booked Hyundai imax and got offered a Kia carnival. Heaps better car than we expected, we love it!

Cool and easy car share experience

The rent was such good value I was a little concerned. Some reviews on other sites were raised caution but we found Aucar to be an excellent provider. The pick up situation wasn’t the easiest but for the cheaper price you’ll always get off-airport companies! the van came to pick us up after 20mins or so and insisted we used kids car seats, which I found a professional and caring touch. The car we had matched what we’d booked perfectly (large SUV- the company seems to specialise in them, there were loads!) and was clean and tidy. Whilst loading my wife needed to breastfeed. Without asking one of the staff came over to ask if she needed anything to assist her, which is a really nice touch. The staff took photos of the car in my presence and emailed them to me for evidence - nice smart and modern touch. After rent the handover process was quick and the staff apologised for the delay getting us to the airport, even though it was only 5mins. In summary we had an excellent car and the staff were professional, efficient and courteous. The value was excellent and I’d recommend giving Aucar a go.

Station manager at Alexandria station was very kind, and tried to help us as much as he could.

The staff at the counter was terrible. She had no patience to help me out. I booked for 2 days and she charged me for 1 day and she cut me off each and everytime when I requested for details. And, my total cost when booked through easyrentcars was $107. Howver, I ended up paying $127. And, she had no clue about my booking which was for 2 days and not 1 day.

Friendly and helpful staff member. Had no issues at all. Pick up from airport was easy and drop off equally as good.

The lady who served me at Europcar was great! The car seat I requested as an extra was not noted in our booking, I showed her a previous email with the booking and the quoted price which was also wrong and she fixed it all up for us.