MELBOURNE CAR RENTAL REVIEWS

My only minor criticism was that I didn’t receive the car that I ordered. Otherwise, the experience was great and I will use them again.

I was not able to understand the staff as they spoke in a different language After 3 days I still have not had my holding deposit refunded, rather peed off.

Only issue was trying to call them for pickup, very long time on hold before someone answered. Also some better directions to help find pick up location would be great, eg...brown section opposite hotel is better than bus zone M as i could not find any signs saying bus zone m.

The car was certainly value for money, but the toll administration fees are ridiculous as I pay them on the spot and get charged again by Aucar. Otherwise a good experience.

There should be a booth at the Arrival Hall to greet and on board customers. Instead customers were expected to know where to go from the terminal and wait for the pickup. And we have to wait 30-45 mins for the pickup bus because it was full.

We are not sure which rental company are dealing with.

When we picked up the car the guy at the counter said it would be alright if we brought back the car with 75% full tank. By the drop-off the lady asked why it wasn't full. Bit of miscommunication there, but in the end 75% was fine.

Counter staff not very friendly, car was not clean inside.

Good car. We booked late and as a result the cost was very high; unreasonably high I would say. We booked a similar class car later in Perth and the cost was 1/4 the price.

Try to minimise time taken with paperwork when picking car up

The car was like never been cleaned before. It had scratches and bumpes everywhere. Just terrible

The car was dangerous, brakes where metal on metal and made horrible noises every time I braked. The suspension was also an issue very bouncy and there something not right. Obviously safety checks are not taken seriously by this company as when I questioned this the staff replied with we only check the engine. The staff also made awkward jokes when we collected the car that was unnecessary and uncomfortable about same sex couples.

Amazing staff very friendly would recommend

It was a nice a car (dodge) clean and nice to drive just a little to small for 7 people. But it did the job and we only needed it for a couple of days. So all good!

Extremely limited hours for a rental location at the airport - closed at five.

Very very bad services, I booked mercedes benz c 300 that is premium car but I got a small car folk (golf). They said no premium car at that time, that’s mean making reservation is equal as I walk in to rent a car, and my friend booked another booking the same as me mercedes benz c300 but got small car benz GLA .

Good deal.

Station manager at Alexandria station was very kind, and tried to help us as much as he could.

The price is great value. call for free pick-up from airport and wait around 10 minutes. very quick process to take the car. The small car which we reserve is new and good condition.

Great, friendly service and upgrade of vehicle offered!!