OK MOBILITY CAR RENTAL REVIEWS IN SPAIN

Overall, a very good experience only spoiled by one representative who was very unhelpful when asked for a map because our phones were not getting a GPS signal.

The car wasn’t overly clean and had lots of scuffs and marks on. But service was good, and quick.

Shutlle bus very difficult to pick up

Shuttle bus dificult to find

Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!

Overall goo good value for the car nice car bonus have a sat nav as well. Website was clear and easy to use

El personal del mostrador fue muy amable, nos dio todas las indicaciones necesarias. El coche estaba perfecto.

La reserva fue sencilla y venia toda la información bien explicada.

too long and slow line to pick the car

I used OK RENT CAR twice in Portugal, and that's the reason I wanted to book with them in Spain too but I was really disappointed. First I tried to call them and warned them that we might be a bit late due to flights delays, and the lady was not really helpful" Wel you only have one courtesy slot, otherwise you need to cancel", and of course I told her that I don't want to cancel, it was just if they could hold the car in case. Anyway, the second problem was to find the actual pick up guy in the airport. I had to call because no one was there with a sign or something, turns out the van wait up like 10 minutes from the terminal, and he almost didn't see us and drove away without us. We would have no clue if I didn't call. When we arrive ar the car rental agency, there was no greeting and the counter guy was a bit difficult. First with my credit card, when he kept saying "Miss this is not a credit card" and I am like yeah it is. Do you have another one? Look I am renting cars once a month and I have been using this card and never had an issue with it, so please take it. After 5min he finally decided to try. The second thing was when we needed to do the initial check-up of the car, he just gave me the paper with a pen and said: "Ok bring me back this". I found it super strange as normally they come with you and do it with you to make sure everyone is happy with it. "No miss in our company we do not do that". Well, the same company in Portugal does it, to which he replied really pretentiously "well maybe they are not busy with their 3 or 4 bookings a day". I was like, hum the rental agency is pretty empty now ( it was 4 members staff, and only us and another couple trying to rent). When I brought back the sheet, he made me do it once more, because according to him, I put "too many details", what a waste of time! The car wasn't perfectly clean but at least it was comfy. Anyway, all this to say that if I go back

I was really satisfied with the booking process once again, I had a voucher to use so this booking didn't cost me a lot. Nothing else to say

The car was of top spec and came with navigation and Apple Car which was very useful. The handover was very smooth and the staff spoke good English. Returning the car was an easy process as well, very quick and efficient. A very good experience all in all.

Great as always

Your prices from 12 months ago have increased greatly.... also no points earned when renting for less than $10 a day is poor

Excellent as usual

You get what you pay for - very cheap but really grumpy customer service when you refuse to take out their insurance. Car quite scratched so we had to take lots of photos and video before setting off. Fine.

Todo muy bien, muy buen servicio y excelente atención de los empleados. Lo único a mejorar fue que en la entrega del auto No estaba el tanque lleno como decía el co trato. Y yo lo devolví Lleno total.

Muy bien todo. Excelente precio y facilidad de opciones de alquiler.

I wait it more than 2 hours for to collect the car I booked automatic they give me manual car

I would say that OK Rent A Car, are by far the best of the companies at Malaga airport, the service is great and the cars are always immaculate with no fuss. Booked an SUV and got the Peugeot 3008 which is a very nice car full of all mod cons. Very pleased.

Easy to use best car rental booking app by far

Like how you leave the rental company knowing you've got a full refund

All went well, friendly staff.

Very user friendly app.

Had to wait for courtesy shuttle bus ....a little disconcerting as worried about not being picked up. Wait to complete documents was exaggerated as only one member of staff (the other had to return to the airport as vehicle didn’t have sufficient room for all customers).

Car was a brand new Peugeot 3008. It was awesome. Pick up & drop off we’re super easy and the staff were excellent.